Hawk Cadillac of Joliet - Service Center

Cadillac service As always, Hawk Cadillac provides exceptional service. From promptly meeting the customer as they drive into their heated garage, to providing a beaut As always, Hawk Cadillac provides exceptional service. From promptly meeting the customer as they drive into their heated garage, to providing a beautiful waiting area, that includes many amenities and refreshments. Service Rep Mica Collins was prompt, friendly, courteous and very professional. More

The service team was quick, thorough and helpful. Even through the pandemic the service team was able to get me in and out within the time promised. Thank you Hawk auto through the pandemic the service team was able to get me in and out within the time promised. Thank you Hawk auto More

Previously, I had my vehicle serviced at another dealership. They always told me I needed new tires and new brakes even after the tires and brakes were all replaced prior to my last visit. I chose y dealership. They always told me I needed new tires and new brakes even after the tires and brakes were all replaced prior to my last visit. I chose you folks based on feedback from friends. I was not disappointed. Both your writer and the rep who went over my vehicle inspection report were courteous, professional and HONEST. Thank you!!! More

HAWK JOLIET ALWAYS PROVIDES GREAT SERVICE ON OUR VEHICLES. THE ENTIRE SERVICE AND SALES STAFF ARE EFFICIENT AND PROFESSIONAL. I WILL ALWAYS RECOMMEND THE TEAM A ALWAYS PROVIDES GREAT SERVICE ON OUR VEHICLES. THE ENTIRE SERVICE AND SALES STAFF ARE EFFICIENT AND PROFESSIONAL. I WILL ALWAYS RECOMMEND THE TEAM AT HAWK OF JOLIET More

The only negative was the amount of time it took for a diagnosis. I dropped my car off at the dealership at 8am and was only told what needed to be done or how long it would take until I called, which wa diagnosis. I dropped my car off at the dealership at 8am and was only told what needed to be done or how long it would take until I called, which was after 1pm. This is the only vehicle I have, and if a loaner was going to be necessary, I would have like to know sooner so those arrangements could be made. More

oil service All aspects of dealership was quality. Service was completed in a timely manner. Enjoyed the pastry very nice amenity. Dealership clean and friend All aspects of dealership was quality. Service was completed in a timely manner. Enjoyed the pastry very nice amenity. Dealership clean and friendly have purchased several vehicles from business. More

Great Scheduled an oil change and was taken on time all employees i dealt with were very courteous and kept coming back to let me know how much longer it wo Scheduled an oil change and was taken on time all employees i dealt with were very courteous and kept coming back to let me know how much longer it would be - donuts in waiting room were delicious - only negative was he said car was washed and when we went to leave it was not washed! More

2012 cts Had an 12pm oil change, vehicle wasn't done until 4pm so 4 hours instead of the 1hr i was quoted. Usually when i have service done, paper mats are put Had an 12pm oil change, vehicle wasn't done until 4pm so 4 hours instead of the 1hr i was quoted. Usually when i have service done, paper mats are put down and vehicle is returned ran through the wash but this was not the case this time which you would figure 4hours was plenty of time to, seemed mine was the only one out the line not washed. I also had a few questions regarding my engine light being on however wasn't offered to go over my multi point inspection in depth was only told "basic maintenance i'm sure you plan to take care of just take this paper to the cashier" More