Hawk Cadillac of Joliet - Service Center

It was cold in the waiting area. BRR. Now is the time for all good men to come to the aid of their party. Thanks for reminding me about my Junior year of typing classes. for all good men to come to the aid of their party. Thanks for reminding me about my Junior year of typing classes. More

Great job very pleased well done I have used Cadillac Great job very pleased well done I have used Cadillac for my business for many many years myself and also my wife completely satisfied with the servi Great job very pleased well done I have used Cadillac for my business for many many years myself and also my wife completely satisfied with the service with the loaner car worked out well I’m sure the business will be the same in the near future thanks Gary More

Excellent service. Thank you very much for the loner you provided, it was a pleasure driving it! My car is running very well and its to the excellent care from Hawk,. provided, it was a pleasure driving it! My car is running very well and its to the excellent care from Hawk,. More

Excellent service. Quick work and great professionalism. Easy to schedule service. They are making strong efforts for minimal contact during this pandemic, but still very friendly. Easy to schedule service. They are making strong efforts for minimal contact during this pandemic, but still very friendly. More

Once again service was outstanding. No problem making a same day appointment. Vehicle was done early. I have never been disappointed with Hawk Cadillac sales or service. same day appointment. Vehicle was done early. I have never been disappointed with Hawk Cadillac sales or service. More

GOING THE EXTRA MILE. Even though the power went out, your team went the extra mile to get my car fixed. Needed a tire so they had to go to Subaru to mount the new tire, Yo Even though the power went out, your team went the extra mile to get my car fixed. Needed a tire so they had to go to Subaru to mount the new tire, Your team really shines. More

Headlamp Replacement 2010 SRX Hawk Cadillac of Joliet provided, once again, a flawless service experience. This particular visit started back in March with Cadillac's notice to SR Hawk Cadillac of Joliet provided, once again, a flawless service experience. This particular visit started back in March with Cadillac's notice to SRX owners of a "reimbursement" for the replacement of headlamps on certain SRX autos. I called Hawk upon receipt of the notice and the service rep I spoke to created a ticket for the order of parts and warned me that there may be a delay due to a demand for the headlamps and the emerging covid situation. She further explained that I should be immune from deadlines listed in the notice since a "ticket" for the repair was created in advance. Well, I did not hear anything until July when I received a call from Hawk that the parts arrived. I set up an appointment for the job a few days later. Upon arrival Angus Chu took care of business in a friendly, efficient and knowledgeable manner. Besides the headlamps, I also inquired if a tech could look at a problem I was having with the driver's side window. Angus assured me it would not be a problem and informed/explained to me the fee for debugging and estimating the window repair. Within minutes I was on my way home in a 2020 XT6 loaner. Later in the day Angus called with a report on the window problem and an estimate with the diagnostic fee applied. I gave him the OK on the window repair knowing a new motor had to be ordered. Since I had a loaner there were not issues. To my surprise I received a call at 8:00 AM the next day that all work, headlamps and window motor had been completed. When I arrived to pick up my SRX I was in and out of the service area in less than 15 minutes. The service rep. that cashed me out explained how to prepare my claim to Cadillac for the headlamp reimbursement program -- friendly, knowledgeable and courteous. There you have it -- another first rate and first class service experience with Hawk Joliet from start to finish. Keep up the Great Work -- I appreciate it! Gus Tomac More