Hawk Cadillac of Joliet

Excellent service writers. Repair and service work always done quickly. I get a good feeling about the place. Being a dealership, I can trust the work is being done by certifie Repair and service work always done quickly. I get a good feeling about the place. Being a dealership, I can trust the work is being done by certified mechanics. The parts installed are not off brand stuff but OEM. I recently bought name brand tires from the dealership and they price matched Discount Tire's offer. More

I love my new XT4. Sales personnel are top notch, customer oriented, friendly, thorough, and conscientious. Sales personnel are top notch, customer oriented, friendly, thorough, and conscientious. More

My experience was great I had a recall for my 22 XT5. every thing was done. Very good experence. every thing was done. Very good experence. More

My customer experience was great. My service advisor kept me posted on the progress of repairs on my vehicle. My service advisor kept me posted on the progress of repairs on my vehicle. More

My customer experience was great. My service advisor kept me posted on the progress of my vehicle. My service advisor kept me posted on the progress of my vehicle. More

Once again Cadillac Service is outstanding. They strive to make you satisfied. I wouldn’t go anywhere else. They strive to make you satisfied. I wouldn’t go anywhere else. More

It was easy and fast, they had watch we need it. Thank you Chevrolet Hawk Dealership..! Thank you Chevrolet Hawk Dealership..! More

I agree "Friendly and helpful staff. Car shuttle guy good too. Shop and dealership were clean and nice." David the Service guy was great. Car shuttle guy good too. Shop and dealership were clean and nice." David the Service guy was great. More

Came in with my check engine light on. They took it in and repaired what needed to be done ASAP. They took it in and repaired what needed to be done ASAP. More

Not happy at all. First, Our sales woman was phenomenal, so lets get the good out of the way. At signing i was handed a form to sign, stating they have no knowledge o First, Our sales woman was phenomenal, so lets get the good out of the way. At signing i was handed a form to sign, stating they have no knowledge of a check engine light. I didn't think much of it since my wife test drove and all seemed well. Then i was told by manager i was financed through some local bank of theirs with a stupid high 11% intrest rate and i HAD good credit at that time. I recently paid off my last car with a 4.9% rate so whats wrong with that picture? seems to me like they are in with that particular bank, scratch my back and well scratch yours kinda scenario. Then On our way home, check engine light popped on, so the following day we took to our local cadillac dealership to scan comuter. Vehicle has 9 hard and permanent codes p0449 and p0445 evap emissions codes that will not clear, but will only turn off light for a day or so. Then we find out our cadillac needs a whole new driveshaft. I get it when buying a used car youll have some issues but, to have all the engine codes, the dealership definitely knew about the problem and just cleared the codes or tried to at least just to get it on the lot to sell. That same day i get notified by credit karma that i had a hard inquiry on my credit, which i know they need to run for approval, im ok with. But when i checked my credit they not only ran my credit once, they did it four times, which i specifically told them i dont want my credit ran a bunch of times, so now i have FOUR hard inquiries on my credit which killed my good score. Afer all this my wife decided to call the dealer , she spoke with a lady there, that assured her the manager would call her back and here we are, a week later and no phone call. I would have rather worked with that dealer to rectify the issue there at their shop since it came from there, but just decided after all the headaches they caused me ill let a local dealer handle it. The local cadillac dealership said to us they dont sell any used cars that they know wont pass emissions and they never even heard of a form "have no knowledge of a check engine light" that they have people sign. Now i have a vehicle im paying for i cant even plate, because it will not pass emissions. Good job ! I hope this helps the next guy who wants to buy his dream car shop elsewhere. More