Hawk Cadillac of Joliet

Angus and my service team are spectacular. He kept me updated the entire time step-by-step with constant updates. He had updates available to him.. On the other hand, I am extremely disappo He kept me updated the entire time step-by-step with constant updates. He had updates available to him.. On the other hand, I am extremely disappointed with GM that they do not have vehicles as loaners similar size to a customers vehicle. I purchased a Cadillac Escalade ESV because I need a large vehicle, I spent almost a month in a tiny vehicle, equinox or Traverse, which I do not feel as acceptable. If a larger vehicle is not available, I should be able to rent a larger vehicle from a rental company and get full reimbursement for the rental More

I had Recall perform on my car. Service Department Chris was very, very helpful completing the recall. I just had surgery and couldn't drive. Chris arranged car pickup from my house Service Department Chris was very, very helpful completing the recall. I just had surgery and couldn't drive. Chris arranged car pickup from my house, over seen the completion of the recall and had my car dropped back off at the house. Thank You Chris. More

Great customer service very attentive to detail! Best car buying experience ever! Sold me my first brand new vehicle! Best car buying experience ever! Sold me my first brand new vehicle! More

All went well Other than after the tire rotation all the sensors are mixed up. the sensors are mixed up. More

Great experience im satisfied every time I come there my car be right all the time car be right all the time More

I had great service Pierce Haden the sale person was great I will refer this dealership to my friend looking for a cat great I will refer this dealership to my friend looking for a cat More

Car was in the shop for a week with no call on what was happening so i finally called in and nothing yet. 2 days later i get a call it is finished i go i and ask what was wrong? Nothing we couldn’t duplica happening so i finally called in and nothing yet. 2 days later i get a call it is finished i go i and ask what was wrong? Nothing we couldn’t duplicate the issue asked for service managers name and left a voice mail for Bill Webb as issue is still there and no call back as of yet. Next call will be to general manager More

I bought window from parts for 2023 xt5 i tokd them they did not fit right they said they did they would put them on for 150.00 dollars i said the vent shads were only 85 dollars so i went home to put them did not fit right they said they did they would put them on for 150.00 dollars i said the vent shads were only 85 dollars so i went home to put them on the first one i put on broke when i rolled up the window i really did not get much help for bying a 70000 car so now all i have are broken vent shades not happy at all me and my family bought cars there for years dont think i will ever be back to bye any more cars all this over vent shads that were junk to start with all service department wanted was money More

Great job by the salesman he was helpful and professional with handling my experience with Cadillac I purchased with handling my experience with Cadillac I purchased More

Both issues I brought my car in for were not addressed and my concerns were not heard. In fact, they test drove it and claimed they could not replicate the issue but I could hear it as soon as I left the and my concerns were not heard. In fact, they test drove it and claimed they could not replicate the issue but I could hear it as soon as I left the lot. Additionally, I received my car back with a no-charge inspection that is supposed to come with a report but I did not receive any report. More