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Hawk Cadillac of Joliet

Joliet, IL

4.4
271 Reviews
We are here to help in any way we can with your automotive finance, purchase and service needs. Let us know if you have questions regarding a new or used vehicle, financing, or about any of the services we provide. We are proud to be your choice new and used car dealer serving the Tinley Park, Naperville, and Morris area and look forward to hearing from you.
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2001 W Jefferson St

Joliet, IL

60435

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Showing 271 reviews

March 07, 2019

Mindy McCorle did A greate job Mindy did a very good job She work on the problem From start to Finish She make sure the Customer is Comp[ety Happy An Outstanding Emp[oyee More

by MELPICKENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mindy McCorkle
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2019

Friendly and extremely helpful Very helpful even though buying used and different make. Had to travel 3 hrs and made sure to take care of us. Thanks so much! More

by Murano comfy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James McCormick
February 08, 2019

See Matt Vega I have purchased 2 vehicles from Matt and just helped my brother get a vehicle now too. Only person I will buy a car from. He is straight forward wi More

by Rahs622
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Vega
January 18, 2019

Awesome! This Dealership is Awesome! I Purchased My 2017 XT5 Here! Brian Biddle Sold Me My Vehicle. He is A Great Salesman! He was So Helpful. Since then he St More

by Ms.Xt5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Biddle
January 16, 2019

Exceptional Purchasing a car at Hawk was an exceptionally good experience due to the friendly, knowledgable, and competent personnel. Brian made every effort to More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
August 30, 2018

Worst Customer Service Ever! This company is an absolute joke! I took my car in with a check engine light on and they told me they could not fix the issue but charged me $150. Whe More

by RWM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tracy Walker & Robert Lang
October 18, 2017

Learn the phrase "Customer Retention" My 2013 Cadillac XTS had electronic issues on September 5th where every light and message was lighting up - like a Christmas tree - both inside and ou More

by d2quinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Timothy Christ, Scott Hill, Bob Lang, Ron Susi - funny how the service people who dealt with my auto are not listed above
Oct 31, 2017 -

Hawk Cadillac of Joliet responded

We strive to provide every customer who walks through our doors with the highest level of service while doing everything that we can to meet their needs. I am disappointed that you feel differently about your visit but invite you to reach out to me directly so that we may discuss any remaining questions and concerns that you might have. Thank you and I look forward to speaking with you. Sincerely, Gianna Squillo, Customer Experience Manager, (815) 272-9385, Gsquillo@hawkauto.com

Nov 02, 2017 -

d2quinn responded

Gianna, If you wanted to "reach out", you and Bob Lang had my number. You had your chance and had no intention on "reaching out" to fix this. This dealer isn't even a certified Cadillac Service center! GM won't even back your service! Your fake disappointment will have to go through the BBB. I've already filed my complaint. Too little, too late. Next step is the State's Attorney. Had you done the job correctly in the first place, perhaps a month later, my Cadillac wouldn't have needed MAJOR service and over a week in the shop - a REAL SHOP - for a MAJOR overhall - due to your obvious negligence. Let's let the BBB hash this out since your management had little to no "concern" prior to this point.

March 17, 2017

Best salesperson Nik Fischer goes above and beyond to make sure that the customer is happy. Months after I purchased my car he remembered me, helped me with a service More

by pcarstensen1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nik Fischer
Sep 27, 2017 -

Hawk Cadillac of Joliet responded

Hey, Phyllis! Thank you for this great review! Nik is truly an exceptional employee and we appreciate him for giving you a great experience! Sincerely, Gianna Squillo, Customer Experience Manager, (815) 272-9385, Gsquillo@hawkauto.com

March 08, 2017

Engine "ate itself" Engine light went on in my 2010 Cadillac SRX with 60,500 miles, have extended warranty. They fixed timing chain. Less than 4 weeks later engine maki More

by Leanne19263
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mason
Jan 10, 2018 -

Hawk Cadillac of Joliet responded

Thank you for your feedback. We are looking into this matter at the present time. Sincerely, Gianna Squillo - Customer Experience Manager - (815) 272-9385 - gsquillo@hawkauto.com

February 13, 2017

Bad purchase experience Will some up my experience. Salesman provided wrong information about the vehicle. After I purchased a Cadillac I found that the info provided was i More

by John R
Recommend Dealer
No
Employees Worked With
Brandon, Mindy, Gianna
Sep 27, 2017 -

Hawk Cadillac of Joliet responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and we apologize for the issues you have encountered. It would mean a lot to our dealership if you give me an opportunity to do my best in making things better. I would greatly appreciate it if you can contact me to help me understand the situation. Sincerely, Gianna Squillo, Customer Experience Manager, (815) 272-9385, Gsquillo@hawkauto.com