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Hawk Cadillac of Joliet

Joliet, IL

4.4
275 Reviews
We are here to help in any way we can with your automotive finance, purchase and service needs. Let us know if you have questions regarding a new or used vehicle, financing, or about any of the services we provide. We are proud to be your choice new and used car dealer serving the Tinley Park, Naperville, and Morris area and look forward to hearing from you.
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2001 W Jefferson St

Joliet, IL

60435

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Showing 275 reviews

January 16, 2020

oil service All aspects of dealership was quality. Service was completed in a timely manner. Enjoyed the pastry very nice amenity. Dealership clean and friend More

by CMSFAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 20, 2020 -

Hawk Cadillac of Joliet responded

Hi, we are very happy we could provide you with a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

January 13, 2020

Hello, I a subscriber of CJ on 32'sI saw his vlog with Hello, I a subscriber of CJ on 32's I saw his vlog with the General Manager Mark, I just loved the personalized service and all around vehicle knowl More

by elmhurstmattie
Recommend Dealer
Yes
Employees Worked With
General Manager Mark, Mark Catuara
Jan 13, 2020 -

Hawk Cadillac of Joliet responded

Thank you so much!

January 11, 2020

I bought a 2013 Cadillac on Saturday and not even a week later it has been in the shop twice because check engine lights keep coming on. Very disappointed and will not buy there again More

by JANET66
Recommend Dealer
No
Employees Worked With
Mindy McCorkle
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Catuara
Jan 29, 2020 -

Hawk Cadillac of Joliet responded

Janet, Thank you for leaving us this detailed feedback. Here at Hawk Cadillac of Joliet, we strive for excellence, and are disappointed to hear that you may have received anything less. I am happy to hear you have spoke with our General Sales Manager Mark. If you have any other questions please feel free to give me a call at 815-741-6993. Daryl Woltman

December 23, 2019

Just purchased my 4th car at Hawk always treated fairly and with respect. Will and Mindy worked hard and made sure I was happy and comfortable with my purchase. Would recommend this dealership and Mindy More

by Lynnmichaels88
Recommend Dealer
Yes
Employees Worked With
Mindy McCorkle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will in finance excellent attitude
Dec 24, 2019 -

Hawk Cadillac of Joliet responded

We're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!

December 14, 2019

Great Scheduled an oil change and was taken on time all employees i dealt with were very courteous and kept coming back to let me know how much longer it wo More

by CONNORSGRAMY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Can't remember
Dec 16, 2019 -

Hawk Cadillac of Joliet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 11, 2019

First time shopper at Hawk Modern up to date facility great coffee bar,a good selection of vehicles,not any sign of high pressure sales considerate sales personnel and a knowled More

by AAPJTADIN
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nestor Urrita Nestor is an outstanding salesman, responsive to customer needs, knowledgeable and courteous. Hawk is lucky to have him.
Dec 11, 2019 -

Hawk Cadillac of Joliet responded

We're glad to hear you found our staff was so knowledgeable and helpful! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 26, 2019

came in for a oil chg and tire rotation found one bad tire that could not be repaired and had to purchase new. completed work and called me to pick up car. not happy about the new tire expen More

by SBRANDOLINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
none
November 13, 2019

2012 cts Had an 12pm oil change, vehicle wasn't done until 4pm so 4 hours instead of the 1hr i was quoted. Usually when i have service done, paper mats are put More

by jdenos19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Nov 22, 2019 -

Hawk Cadillac of Joliet responded

We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact our Customer Care Manager, Daryl Woltman at 815-741-6993 when you have an opportunity, and we will be more than happy to try and turn your experience around.

October 07, 2019

Schedule Oil Change I had an scheduled oil change at 10:45. From the beginning everybody wad very polite. The only issue was it took over two hours to complete. So if you More

by OFPD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Miletta
August 26, 2019

Long time I was promised the car would be ready in 1 hour. 3 hours later and after checking on my car after 1.5 hours. I understand things pop up, but 2 hours. More

by NMIKROULIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
Aug 26, 2019 -

Hawk Cadillac of Joliet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Customer Experience Manager, Amy Birmingham, at (815) 272-9385 to discuss your concerns, as your satisfaction is of utmost importance to us.

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