Hawk Cadillac of Joliet

GOING THE EXTRA MILE. Even though the power went out, your team went the extra mile to get my car fixed. Needed a tire so they had to go to Subaru to mount the new tire, Yo Even though the power went out, your team went the extra mile to get my car fixed. Needed a tire so they had to go to Subaru to mount the new tire, Your team really shines. More

Very relaxed professional sales/buying experience for a 2020 XT6 Cadillac. Staff is professional and courteous to all customers. I did not receive a flash drive as indicated by the F&I rep, but Mindy did p 2020 XT6 Cadillac. Staff is professional and courteous to all customers. I did not receive a flash drive as indicated by the F&I rep, but Mindy did provide paper copies a few days later. More

Headlamp Replacement 2010 SRX Hawk Cadillac of Joliet provided, once again, a flawless service experience. This particular visit started back in March with Cadillac's notice to SR Hawk Cadillac of Joliet provided, once again, a flawless service experience. This particular visit started back in March with Cadillac's notice to SRX owners of a "reimbursement" for the replacement of headlamps on certain SRX autos. I called Hawk upon receipt of the notice and the service rep I spoke to created a ticket for the order of parts and warned me that there may be a delay due to a demand for the headlamps and the emerging covid situation. She further explained that I should be immune from deadlines listed in the notice since a "ticket" for the repair was created in advance. Well, I did not hear anything until July when I received a call from Hawk that the parts arrived. I set up an appointment for the job a few days later. Upon arrival Angus Chu took care of business in a friendly, efficient and knowledgeable manner. Besides the headlamps, I also inquired if a tech could look at a problem I was having with the driver's side window. Angus assured me it would not be a problem and informed/explained to me the fee for debugging and estimating the window repair. Within minutes I was on my way home in a 2020 XT6 loaner. Later in the day Angus called with a report on the window problem and an estimate with the diagnostic fee applied. I gave him the OK on the window repair knowing a new motor had to be ordered. Since I had a loaner there were not issues. To my surprise I received a call at 8:00 AM the next day that all work, headlamps and window motor had been completed. When I arrived to pick up my SRX I was in and out of the service area in less than 15 minutes. The service rep. that cashed me out explained how to prepare my claim to Cadillac for the headlamp reimbursement program -- friendly, knowledgeable and courteous. There you have it -- another first rate and first class service experience with Hawk Joliet from start to finish. Keep up the Great Work -- I appreciate it! Gus Tomac More

professional service appointment kept on time, saw no problems with service. Mindy McCorkle help me out with getting my rims fixed. Not much more I can say. appointment kept on time, saw no problems with service. Mindy McCorkle help me out with getting my rims fixed. Not much more I can say. More

I worked with Jonathan, Mindy, Thomas and Jim on the purchase of my Vehicle. It was a great experience from start to finish. The whole process was efficient and friendly from negotiating through complet purchase of my Vehicle. It was a great experience from start to finish. The whole process was efficient and friendly from negotiating through completing paperwork. The team even made sure to set me up with complimentary service for a couple items on the vehicle I asked them to address. Sean in the service department was great to work with through quick and complete service while even setting me up with a loaner car so I wasn’t inconvenienced. I will continue to use Hawk for my vehicle needs/service and highly recommend them. More

Awesome service This was one the easiest purchase I ever made. Everyone alone with the salesperson was fantastic. I don’t know what happened but I was just there to This was one the easiest purchase I ever made. Everyone alone with the salesperson was fantastic. I don’t know what happened but I was just there to get an oil change on my VEHICLE and by the place and people being normal and making no difference with us. I was sold!!!!! More

Excellent customer service and maintenance service. They were great about honoring the maintenance warranty on my Cadillac. I did not purchase my vehicle at Hawk, but will alway take my car there for servi were great about honoring the maintenance warranty on my Cadillac. I did not purchase my vehicle at Hawk, but will alway take my car there for service. Next time I’m in the market for another Cadillac I will definitely go see them! Thank you sincerely, Rian K. Jacobi.... More

Great Service Timley Fashion Great People Clean Sterilized & Nice Atmosphere Helpful Did A Great Job No Over Kill Fair Price On Work That Was Done Sterilized & Nice Atmosphere Helpful Did A Great Job No Over Kill Fair Price On Work That Was Done More

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