Hawk Cadillac of Joliet

The sales employees were very friendly and supportive in helping me find the right Cadillac. They took the time to work with me on finding a vehicle that met my expectations. Mindy and Luis were fantastic t helping me find the right Cadillac. They took the time to work with me on finding a vehicle that met my expectations. Mindy and Luis were fantastic to work with as I made my purchase. More

I don’t know who I talked to I went there on Monday wasn’t happy with the girl I talked to she rushed me in and out about my heater so I left and I drove out and I got around the corner and it was blow wasn’t happy with the girl I talked to she rushed me in and out about my heater so I left and I drove out and I got around the corner and it was blowout cool air so I got back out of my car and I made a appt for the next day and so they told me nothing was wrong he said because I have a 4cylinder I need to put it up to 90degrees and it should be ok so I did that and I drove it today and it lasted about 15mins to 20mins and it blew out cool air now I have to make another appt very disappointed More

Great service again. No issues with the loner car, nice XT5. I have never been disappointed with Hawk Cadillac whether it was sales or service. XT5. I have never been disappointed with Hawk Cadillac whether it was sales or service. More

The dealership kept me informed about my repair and provided me with a loaner which was certainly appreciated as the vehicle was down 7 days provided me with a loaner which was certainly appreciated as the vehicle was down 7 days More

Understood what I was saying was wrong with my car. The issue quickly checked and explained it to me in an easy way to understand how it needed to be repaired. I got the car back in one day. I think the pr issue quickly checked and explained it to me in an easy way to understand how it needed to be repaired. I got the car back in one day. I think the price was fair and the service was very very good and organized thank you. More

Great service as usual. Sean kept me updated over the 2 weeks of my cars repair that was complex. No issues and the dealership gave me a great loner car that I got to use and test drive. Thanks for taking weeks of my cars repair that was complex. No issues and the dealership gave me a great loner car that I got to use and test drive. Thanks for taking care of my issues. More

Clean and organized. Offered refreshments. Allowed to test drive and discuss the car. Mindy was very knowledgeable and helpful. The showroom was at a good temperature. Social distancing was practiced and test drive and discuss the car. Mindy was very knowledgeable and helpful. The showroom was at a good temperature. Social distancing was practiced and everyone wore their masks. More

My car was in the collison center for 6 months. When i got my car back the work wasnt even done correctly. I Was supposed to get a whole new exhaust system they did not replace it instead they put a bolt got my car back the work wasnt even done correctly. I Was supposed to get a whole new exhaust system they did not replace it instead they put a bolt on muffler tip that looks like it came from AutoZone. Body work was not done correctly the new hood has pit marks in it. The paint job on the rear bumper is orange peeled. Very dissapointed with this service all around. Expected much more quality work from a cadillac dealership. Especially after them having my car for 6 months. More

Professional service and care. Pointed out issues on car that needed to be fixed and showed me. Sean kept me updated while I waited and good service as always. that needed to be fixed and showed me. Sean kept me updated while I waited and good service as always. More

11/18/2020 Contract dispute that Tim Thorn won’t hold 11/18/2020 Contract dispute that Tim Thorn won’t hold up too, nor honor or process with the finance company after having the vehicle for 3 weeks 11/18/2020 Contract dispute that Tim Thorn won’t hold up too, nor honor or process with the finance company after having the vehicle for 3 weeks. The sales manager named Tim Thorn said, it was because of the mileage they gave us, which was 10,000, and they wanted to change it to 12,000, I asked him to submit it in writing so I could have my lawyer look over the contract, he said no, we must come in the facility to take care of it. I said no I wanted to leave it at 10,000 miles but he would no stand for that. From that point on , they keep calling me back to back, the sales lady, finance guy and the GM. They were calling so many times from different numbers. They left messages at times. They came to my house demanding keys and the truck. Then they decided to come to my job on Saturday October 10th,2020, demanding that I give them the keys and turn over the vehicle or else they would call the police and report the vehicle stolen and call on star to turn off the car. Two guys from Hawk Cadillac ( Abri Credit Union) on 10/10/2020 around 11:00 am, co-workers were present. The gentlemen said to me we are here to pick up the vehicle, I said to the no, I can’t release the vehicle to you because I have a contract with you all. I asked them, would they give me time to inform my lawyer to look over the contract. They said no, they boss ( Tim Thorn) said take the vehicle. The one guy said the next step that Tim told them was, to have the vehicle toll and bring it back to Hawk. I didn’t believe them so, I walked back to my work station. A few minutes later my co-workers informed me the Hawk guys had blocked my vehicle in. I asked my boss, can I be excused for a while and leave the building, she said yes. I went outside and they had me completely blocked in. I decided after being in the vehicle for a while that they were not going to move, one of the guys got out a took a picture of me in the car. I decided to just try and go over the hump embankment and drive through the grass on the property. They began to follow me going toward home. I was so nervous and scared I almost had an accident. I was weaving in and out of traffic trying to dodge them, I finally lost them and continued to head home. Once home , I placed the truck into the garage and tried to calm down to return to work. Everyone began to ask what happen ( How embarrassing) in the mean time my nerves were so bad, it was hard to work. While at work my husband called me and said the finance guy David, asked why did I run away, all they wanted from me was to come down and re-sign the contract. They said they were going to call the police and cut off the car by on star. REALLY ALL BECAUSE IF THE MILES? This seems like a real nightmare. Hawk is still calling my job as well as my cell phone over and coming to my home. I will not be doing business with a company that harassed me the way they did. My family has always purchased vehicles there and never had we experienced this problem before. More