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Hawk Cadillac of Joliet
Joliet, IL
275 Reviews
We are here to help in any way we can with your automotive finance, purchase and service needs. Let us know if you have questions regarding a new or used vehicle, financing, or about any of the services we provide.
We are proud to be your choice new and used car dealer serving the Tinley Park, Naperville, and Morris area and look forward to hearing from you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 275 reviews
April 27, 2021
Great experience, as usual. I called yesterday morning to make an appointment, thinking I might get lucky and get something later this week. Instead, I got in yesterday afternoon. Robert told me it to make an appointment, thinking I might get lucky and get something later this week. Instead, I got in yesterday afternoon. Robert told me it might take as much as an hour and a half, and it was done a good fifteen minutes earlier than that. And they washed it, which it uncharacteristically really needed. As good as it gets. More
by DMCGANN
Verified CustomerEmployees Worked With
Robert Martinez
April 26, 2021
Angus from service was awful, sent me a text with over $2000 in dealer "recommendations" instead of going over each item and discussing with me. If you want to wait 2.5 hrs for a $70 oil change this is th $2000 in dealer "recommendations" instead of going over each item and discussing with me. If you want to wait 2.5 hrs for a $70 oil change this is the spot. More
by randyhatton
Employees Worked With
Angus, Mike Hayes
April 24, 2021
GREAT SERVICE, GREAT DEALERSHIP THEY REALLY TAKE GREAT CARE OF YOU. Excellent people Each and everytime I bring my Cadillac in for service, it never fails. I receive perfection, CARE OF YOU. Excellent people Each and everytime I bring my Cadillac in for service, it never fails. I receive perfection, More
by EZLAMINC
Employees Worked With
Mike Hayes
April 21, 2021
I waited at the dealership for the servicing of my CTS to be completed which took about 1 hour. This is totally acceptable. In the past is was 2 1/2 to 3 1/2 hours to be completed which was unacceptable. Th be completed which took about 1 hour. This is totally acceptable. In the past is was 2 1/2 to 3 1/2 hours to be completed which was unacceptable. Thank you. More
by RKIMMEY
Employees Worked With
Mica Collins, Mike Hayes
April 21, 2021
Excellent people here. Always willing to help. They worked with my mom to make sure she knew how to use everything in her new Caddy. worked with my mom to make sure she knew how to use everything in her new Caddy. More
by DREIMER1
Employees Worked With
April 19, 2021
No problems as usual. Great staff and friendly. Kept me updated on my status of vehicle. Check in guy in garage is always friendly. Continue to be a repeat customer. updated on my status of vehicle. Check in guy in garage is always friendly. Continue to be a repeat customer. More
by SNICKERS983
Employees Worked With
Mike Hayes
April 19, 2021
the service writer Angus could not have been any better he was professional and very knowlegable. He kept me informed as to the progress on the repair and checked to insure it was properly completed. he was professional and very knowlegable. He kept me informed as to the progress on the repair and checked to insure it was properly completed. More
by Ed53
Employees Worked With
angus the service writer was great, Mike Hayes
April 06, 2021
Each and everytime I bring my Cadillac in for service, it never fails. I receive perfection, efficient and remarkable customer service. Thank you so very much!! never fails. I receive perfection, efficient and remarkable customer service. Thank you so very much!! More
by NOTREDAMEPSU1228
Employees Worked With
Mike Hayes
March 30, 2021
Fast and Reliable service Friendly service staff convenient waiting area I would recommend hawk to everyone thank you for the great service I have no complaints convenient waiting area I would recommend hawk to everyone thank you for the great service I have no complaints More
by mclanerhill
Employees Worked With
Mike Hayes
March 29, 2021
Been taking my CTS here for multiple years now and I always get great quality service. They go above and beyond! It’s that little things they do to take care of you that means the most sometimes. always get great quality service. They go above and beyond! It’s that little things they do to take care of you that means the most sometimes. More
by RAZOE_19
Employees Worked With
Mike Hayes
