Hatchett Hyundai West

Thank you Eric! Eric Smith helped get me the car that best fit my needs and didn't try to pressure me into anything I didn't want. I would highly recommend Eric to a Eric Smith helped get me the car that best fit my needs and didn't try to pressure me into anything I didn't want. I would highly recommend Eric to anyone looking to get a new vehicle! More

Matt was the best, great listening skills and very informati Matt was the best, he has great listening skills and very informative. He exceeded my expectation of a car salesman. I will highly recommend him t Matt was the best, he has great listening skills and very informative. He exceeded my expectation of a car salesman. I will highly recommend him to others More

A Cut Above their Competition! My experience with Scholfield Hyundai West had been great so far when I dealt with the Service Department and my 2003 Elantra. As Aron helped me fin My experience with Scholfield Hyundai West had been great so far when I dealt with the Service Department and my 2003 Elantra. As Aron helped me find my new 2015 Elantra, I was delighted to find the same high quality of service: honest, valuing integrity over pressure sales -- and no games - just high quality customer support. Clearly Scholfield Hyundai West has a management philosophy that carries itself through to the people who work there. More

Quick and easy I have always hated buying cars. It always took long and was a hassle. I do not feel that way with Hyundai and Bill Stout. Our experience was quick an I have always hated buying cars. It always took long and was a hassle. I do not feel that way with Hyundai and Bill Stout. Our experience was quick and easy. This is our second car we have bought with Bill Stout as our salesperson. He provides great service! Thank you Bill! More

New Customer - Happy Customer! Thanks, Luis! The minute you walk in the front door - you know you're in a different kind of dealership. We were so burned out after dealing with fake smiles and p The minute you walk in the front door - you know you're in a different kind of dealership. We were so burned out after dealing with fake smiles and pushy salesmen all day, but on a whim decided to drop by Scholfield West even though we were tired. LUIS GONZALEZ came outside to greet us, and he was so gracious and welcoming even though we stopped in near closing time. He had a full scope of knowledge about the cars he showed us, and helped us locate a really great used car for our family. Luis was highly effective and professional as he answered our questions, yet he maintained a warm, friendly style that was so different from the other dealerships we visited. KURT BULL completed the closing documents, and explained not only the sales paperwork, but the telltale differences between New Zealand's Kiwis (Good!) and Aussies (Not necessarily Evil, but Australia was a penal colony and it's filled with crocodiles and poisonous reptiles. Just sayin!). We didn't meet a salesman who didn't seem genuinely friendly and ready to help. We would HIGHLY recommend Scholfield Hyundai West to anyone who wants a great deal on a terrific car. If you're car shopping - drop by and ask for LUIS GONZALEZ. He's the BEST! :) More

Genuinely good people and service I have nothing but wonderful things to say about Scholfield Hyundai West! Bill was a true pleasure to do business with and I will certainly be recomme I have nothing but wonderful things to say about Scholfield Hyundai West! Bill was a true pleasure to do business with and I will certainly be recommending he as well as the dealership to my friends and family. Thank you once again Mr. Stout! You are a genuinely great man. More

Another Hyundai for us! We just purchased another Hyundai from Hyundai West and Bill Stout, this makes 3! We love the cars (our Sonata gives us super great gas mileage and th We just purchased another Hyundai from Hyundai West and Bill Stout, this makes 3! We love the cars (our Sonata gives us super great gas mileage and the style/color is perfect) and our Santa Fe is exactly what we were looking for. Bill makes the entire looking/finding/purchasing experience fun, friendly and with his knowledge we knew we were in good hands. We'd definitely purchase another vehicle from him. More

Extreme dissatisfaction!! My husband and I purchased a brand new Hyundai Santa Fe in October of 2012. We had no issues with it until this past October 2014. We were on our way My husband and I purchased a brand new Hyundai Santa Fe in October of 2012. We had no issues with it until this past October 2014. We were on our way out of town and the vehicle shut off without warning while going 65mph on the highway. We had to call family to rescue us and the vehicle ended up being towed into the dealership. It was determined that the fuel line had collapsed and it was replaced. We were assured that the fuel line was different than the previous fuel line so the problem would not happen again. Our Santa Fe is our only "reliable" vehicle. I was promised a rental car while ours was being fixed. I was given a compact car, a hatchback Ford Focus, to drive. I was told that this was what Hyundai would pay for and if I wanted to upgrade it was on me. I was not happy as my husband is 6'4", we have an infant son who requires a car seat, I relied on the Santa Fe for travel for my job, etc. The compact car was an inconvenience, but I tolerated it. We got the Santa Fe back a few days later and all was good until about two months later. We were again on our way out of town and the Santa Fe made an ungodly noise and again died while going down the highway. We had to once again call family to rescue and the vehicle was towed to the dealership. We were told the vehicle's engine "was knocking" and therefore would require a brand new engine. A 2 year old vehicle with 40,000 miles required a new engine! My husband is a mechanic and had done all the maintenance on the vehicle, it had been cared for well. In fact, he had just changed the oil a few days prior. I am the primary driver and do not drive the vehicle recklessly. The service team told us they could arrange another rental for us while it was being fixed but it would be another compact car, as that is what Hyundai will pay for. "It's their policy" is what we were told. Which would not work for our family and our needs. After much run around, prodding, expressing extreme dissatisfaction, we were given a larger vehicle to drive. The other issue was we reside about an hour from the dealership and with the Santa Fe being our only reliable vehicle, had no way to get to the dealership to pick up the rental car and family was unavailable to help. We asked for assistance and again, after expressing extreme frustration, etc. and several phone calls later, the dealership was able to provide us with assistance in getting to town to get the rental car. The customer service was all around terrible. I called the salesman who sold us the vehicle 2 years prior in hopes that he would assist us with the situation, but I received no help. I called him initially and was promised that he "would look into it" and call me back. He never called back and I ended up calling him again the next day. I felt like we had to fight to get good customer service. We even called the management of the dealership to express our frustration and NEVER GOT A RESPONSE!! Our phone calls were not returned. The service team assisted us the most and were the most helpful .But we still had to fight for that! We will never buy a Hyundai again or deal with any of the Scholfield dealerships. We will also tell all our family and friends about our awful experience with the vehicle itself and the dealership. We are not in a position to be able to trade off the vehicle, but as soon as we can, we will! More

Bill Stout is the guy to talk to! Knowing what you can afford and what you like in a used car leads Bill to guide you with the best buying options. He is genuine and pleasant to talk Knowing what you can afford and what you like in a used car leads Bill to guide you with the best buying options. He is genuine and pleasant to talk to. He is thorough in giving information or answering questions. I test drove 3 cars. The next day I went back with a final decision. Now, I drive a Hyundai Sonata. It is reliable, dependable, spacious, and makes great gas mileage! Finally, there is nothing better than free car washes for a lifetime!!! More

I Love Hyundai I love Hyundai. Great cars, great prices! Friendly sales and service people as well. Facilities are clean and well lit. Will buy from them again i I love Hyundai. Great cars, great prices! Friendly sales and service people as well. Facilities are clean and well lit. Will buy from them again in the future. More