Hatch Toyota Stateline

Service department needs work. Still waiting to hear back about getting 4runner fixed. No callback Still waiting to hear back about getting 4runner fixed. No callback More

Most of our community roads here in Silver City, New Mexico are composed of rough gravel and loose rocks of all sizes. Flat tires are a given; Hatch Stateline is a blessing! It’s kept us on the road now Mexico are composed of rough gravel and loose rocks of all sizes. Flat tires are a given; Hatch Stateline is a blessing! It’s kept us on the road now for almost 5 years. Bob McAbee is the general manager. He runs a tight ship. He’s also most customer-centric about wanting his customers to be satisfied with every one of his team. He bent over backward to get our first Toyota Highlander – ordered during COVID. And he helped us upgrade to a Platinum model this past year. A superb asset to his team is Ian Maxwell, now taking the service department to a new level. He got our most-recent flat “fixed.” Sadly, the tire was beyond repair. He had a replacement back in place in little more than an hour. This on a busy Saturday morning. Need service? Ask for Ian. It’s somewhat remarkable to have such a top-notch dealership about which to rave, especially in a town of some 10,000 residents. Bob McAbee, Ian Maxwell, and our Sales Consultant Laura Quintana have become family. In the market for a Toyota? Steer your trade-in to Hatch Stateline. Tell Bob that I sent you. More

Thank you so much Michelle you were a great sales person we got all the needs met it was such a pleasure doing business with you thank you for my 2020 ford explorer!!! we got all the needs met it was such a pleasure doing business with you thank you for my 2020 ford explorer!!! More

Thank you so very much Carlos for all your help and support. I greatly appreciate how knowledgeable you, as it made purchasing my Corolla much easier than I imagined. Although I’m a bit slow with all t support. I greatly appreciate how knowledgeable you, as it made purchasing my Corolla much easier than I imagined. Although I’m a bit slow with all the new tech, I left feeling confident! Thanks again for my Corolla!!! Definitely will return for my next vehicle! More

BOB MCABEE Is an a$$ hat and shouldn’t ever be allowed to address a customer, EVER! BOB likes to treat PREQUALIFIED VETERAN customers like they are committing fraud before he LISTENS, or Investigates the to address a customer, EVER! BOB likes to treat PREQUALIFIED VETERAN customers like they are committing fraud before he LISTENS, or Investigates the issues before he runs his mouth!! Luckily they have other great people like ANDRE ANDERSON and TONYA LENHART to rescue HATCH TOYOTAS customers from idiots like BOB! Because of BOB I would have left NO stars but thanks to Tonya and Andre i added 3 more stars! THANKS SO MUCH TONYA AND ANDRE!! YOU BOTH ROCK!! More

Were were told we could have a vehicle at one price and when we returned to the dealership to sign we were the informed that the price would be 9k higher than what we were quoted. Looked like a management when we returned to the dealership to sign we were the informed that the price would be 9k higher than what we were quoted. Looked like a management con and not the sales person. We feel we were misled just to get us back into their dealership. More

Leasing a new truck from Hatch Toyota in Silver City, NM, for my handicapped brother what is the best experience I have ever had in my 50 years of buying and leasing cars! It has been decades since I have ex for my handicapped brother what is the best experience I have ever had in my 50 years of buying and leasing cars! It has been decades since I have experienced such a great customer service! The owner and the salesman went out of their way to fully understand what we needed, and we’re very creative in fitting a very tight budget for the perfect truck! I cannot recommend this dealership enough! We live 2 1/2 hours away from them, but we will deal with them anytime we need a new or used truck or car. More

I dreaded buying a vehicle because it has always been such a hastle. Hatch Toyota Stateline made my car buying experience completely amazing!! Carlos Teran listened to my…well let’s be honest… venting. H such a hastle. Hatch Toyota Stateline made my car buying experience completely amazing!! Carlos Teran listened to my…well let’s be honest… venting. He was professional, knowledgeable, upfront, and honest! (Which I probably needed) My time was valued and given consideration. I felt informed, heard, understood, and received such a great deal all thanks to Carlos Teran and Jimmy Halbison working to fit my needs, and Ian Maxwell working with my bank. Best experience ever!!! More

Ricardo Castanon was extremely helpful and polite. He answered any questions I had concerning work I needed to get done with my vehicle. Would recommend coming to this dealership. answered any questions I had concerning work I needed to get done with my vehicle. Would recommend coming to this dealership. More

I worked with Ricardo Castanon in the Parts Dept about my car and he was very helpful with helping me find parts for my vehicle! car and he was very helpful with helping me find parts for my vehicle! More