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Hassett Ford Lincoln Subaru of Wantagh
Wantagh, NY
914 Reviews
Now in our fourth decade serving Long Island's automotive needs, Hassett has earned a reputation for excellence in exceeding customer expectations in both sales and service. Our tireless dedication to creating higher standards for automotive buying and ownership satisfaction has led to the development of our exclusive CUSTOMER FIRST PROGRAM that comes with every car purchased.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 914 reviews
September 01, 2012
I bought a 2008 Subaru Impreza from this dealership used 3 years ago. My issues with this business have nothing to do with the sales department but rather the service department. 4 months after purchasing t 3 years ago. My issues with this business have nothing to do with the sales department but rather the service department. 4 months after purchasing the vehicle in supposed mint condition it began suffering malfunctions with its electrical systems. The service department informed me that it would be a $250 job to change the spark plugs, the ones that were currently installed in the car were not correct. I know nothing about cars and did not change them myself and only had the car serviced one other time for an oil change and did not have the spark plugs changed. This led me to believe that the car was sold to me with those spark plugs. Why they would sell me a car with the wrong spark plugs is beyond me, possibly to acquire some sort of payment from me for repairs that were not covered under the warranty. After arguing with the service advisor who repeatedly denied these blatant facts they provided me with a free oil change... whoopty do! The second and most recurring issue with the car was the air conditioner. Every summer since purchasing the car there has been an issue with the air conditioning at the beginning of the summer. For the two summers the car was under warranty they serviced the car and said it was from various malfunctions. This summer being the first summer the car was not under warranty and the air conditioner once again did not work became an actual nightmare. I called Kenny, the service advisor, at 2:00pm after dropping it off the night before, he said he had no information for me he was going to put it up on the lift now. 25 minutes later he called and said a rock must have gone through my grill while I was driving and destroyed the air conditioner compressor (or whatever the part may be called) and that the repair was going to cost a cool $650. Naturally, I had an issue with this and did not approve the repairs immediately because I wanted to call another trusted mechanic I know to see if that price was fair, he said it would be a costly repair based on their description but should not cost $650. I called Kenny back to let him know I would like to see if I can have the car repaired elsewhere and he had a real problem with this. He told me he could cut the cost down (as a recurring customer, shouldn't I get the best price in the first place) and that I should really just let them handle it. I said no thank you and he tried to tell me they would charge me $150 just for looking at the car. Mind you he only examined the car for 25 minutes! I said this was absurd and I would be down to pick up my car shortly without paying and with my lawyer present if necessary. Kenny and the others in the service department obivously gave me a hard time. I brought my car to another repair shop and this mechanic said the cause of my broken air conditioner was a leaky valve and charged me $65 dollars to change it. That is a $585 difference. I had that repair done in June and I have not had a single problem with the AC ever since. The mechanic I brought the car to said he saw no evidence of any damage that would have been caused by any rock and the rest of the AC system was in good order. I have developed two theories over why I have had such a bad experience with the service department and both are likely to be true. First, that their mechanics are terrible at what they do and could not tell a nut from a bolt. Secondly, that the service station will take any opportunity to swindle a customer out of his or her hard earned money. Besides for these issues every time I called there the woman who answered the phone was horribly rude. I can not recommend that anyone for any reason ever try to do business with this dealership just because of the way that the service department conducts their business. If for some reason you have to buy a car from this dealership you should at all cost avoid the service department because it really will end up costing you. BUYERS BEWARE!!!! More
by Forgetford
Employees Worked With
Kenny- Mechanic
August 29, 2012
The staff is friendly and Craig was very personable. He was friendly and made the experience very pleasant. Our paperwork was handled quickly which was a welcomed change. was friendly and made the experience very pleasant. Our paperwork was handled quickly which was a welcomed change. More
by Tandresen02
Employees Worked With
Craig tsapelis, Craig Tsapelis
August 28, 2012
My husband and I were so pleased with both John and Ed. They were very helpful and truly made leasing the car easy. Not only did they treat us like costumers but as friends. I would recommend my friends a They were very helpful and truly made leasing the car easy. Not only did they treat us like costumers but as friends. I would recommend my friends and family to this dealership and especially wiht both John Fanuzzi and Edward Garbarino. More
by ssmiles4
August 28, 2012
I stopped into the Hassett Lincoln dealership because the lease on my 2009 Lincoln was due to expire in September. In particular I was looking for Tim Coppola who was the salesman for my previous purchase. lease on my 2009 Lincoln was due to expire in September. In particular I was looking for Tim Coppola who was the salesman for my previous purchase. Tim welcomed me as though I had been seeing him in the dealership everyday for the last 3 years. Tim asked if I was happy with my 2009 MKX and then proceeded to design a 2013 that met my desires. He explained very clearly the benefits available if I wished to accelerate my purchase from September into July including having Lincoln pay my last two payments, and lowing my current monthly payment. It was too good an offer to refuse. Tim proceeded to search for the exact vehicle I was looking for, despite some non-standard features, and offered to order the car from the factory if he could find what I was looking for. Within a day he found the perfect car and arranged for me to be driving it within three days. I couldn't be happier with my experience at Hassett and particular with Tim Coppola as a first class salesman. He made the experience as painless as buying a car can be and I expect that all my future car purchases will be made at Hassett. Hopefully, Tim Coppola will always be there when I return. More
by bmorris43
Employees Worked With
August 24, 2012
mr.philip deitch is a honest person. that always say the true to the customers. and is a good seller that help the most that he can. I really recommend this dealer and specially mr. philip. true to the customers. and is a good seller that help the most that he can. I really recommend this dealer and specially mr. philip. More
by eugenia.cruz.121
August 08, 2012
Craig did an excellent job answering all questions and trying to work out the best deal for us. He gave us all the possible options to choose from amd suggested future course of action. trying to work out the best deal for us. He gave us all the possible options to choose from amd suggested future course of action. More
by SeanPilk
Employees Worked With
Craig Tsapelis, Craig Tsapelis
August 07, 2012
I purchased a used certified 2012 Mustang and the process was painless and enjoyable. The salesperson, Philip Deitch, being a car guy, was very knowledgeable. He was low key, no pressure, and fully explained was painless and enjoyable. The salesperson, Philip Deitch, being a car guy, was very knowledgeable. He was low key, no pressure, and fully explained the process. I had a particular color and model picked out but he showed me a large selection of other Mustangs that had come in and let me decide that the vehicle I had selected was the best value. I would highly recommend this dealership if you are considering purchasing a Ford vehicle. More
by Mr Bill 32
Employees Worked With
Philip Deitch
August 07, 2012
I have been dealing with Hassett for many years. My experience has always been great. I have leased Linclons on a continuing basis. Tim Coppola, was the sales person I dealt with, and can only say that experience has always been great. I have leased Linclons on a continuing basis. Tim Coppola, was the sales person I dealt with, and can only say that he is a fantastic rep to deal with. His presentation is really great and has alwasys followed up on my calls. It has been my pleasure to deal with Tim, and I hope he remains employed at Hassett for years to come. More
by edawrd zinser
August 05, 2012
Dealing with Mike Scannello was a positive experience. He wasn't pushy and he was up front with the whole process. Nothing was hidden from us such as certain fees that we had experienced at other dealerships wasn't pushy and he was up front with the whole process. Nothing was hidden from us such as certain fees that we had experienced at other dealerships we have dealt with in the past. I will highly recommend Mike to friends and family More
by PaulDB51
July 09, 2012
Tim Coppola is a phonemonal salesman. Tim goes the extra mile to make customers feel at home. He goes above and beyond in choosing a car to fit your needs. I hope that many people get to experience to enjo mile to make customers feel at home. He goes above and beyond in choosing a car to fit your needs. I hope that many people get to experience to enjoy walking away with a great automobile from Tim. Keep up the great work and THANK YOU! More
by linevill
