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Hassett Ford Lincoln Subaru of Wantagh
Wantagh, NY
912 Reviews
Now in our fourth decade serving Long Island's automotive needs, Hassett has earned a reputation for excellence in exceeding customer expectations in both sales and service. Our tireless dedication to creating higher standards for automotive buying and ownership satisfaction has led to the development of our exclusive CUSTOMER FIRST PROGRAM that comes with every car purchased.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 912 reviews
September 19, 2012
Donna and I would like to thank Tim Coppola for the time Donna and I would like to thank Tim Coppola for the time you spent with us and helping us to decide on the right vehicle. The vehicle is great and I Donna and I would like to thank Tim Coppola for the time you spent with us and helping us to decide on the right vehicle. The vehicle is great and I know we made the right decision. One of the key factors in our decision making was the high level of service you provided and the patience Tim Coppola had since our decision took time and was not easy. I also want to thank Tim for the time spent delivering the car and going over the features in detail, it was a big help. I hope Hassett appreciates his efforts as well and I am sure we will do more business together More
by vincent.paolucci.9
Employees Worked With
Helpful September 18, 2012
bob pace and sean are very helpful everytime my truck needs service.i've been satisfied with the sevice dept,they know what there doing. needs service.i've been satisfied with the sevice dept,they know what there doing. More
by gerrystrim
Employees Worked With
bob pace ,sean, Ken Vighi, Bob Spalletta
September 18, 2012
Hassett Ford Truck service Center is the Best. i have a 2005 diesel Ford Cargo van. My Van is approaching 200,000 Miles. When the Dealership I bought the Van went out of business in 2006 I was Left hving t 2005 diesel Ford Cargo van. My Van is approaching 200,000 Miles. When the Dealership I bought the Van went out of business in 2006 I was Left hving to find a new service center for my Van. My wife had a Subaru Forrester that we had serviced at Hassett. We were so Impressed wtih the service she received that I took my Van to Hassett and I have not had it serviced at another dealer since. Bob and the Guys are friendly and professional. They Serviec My van like it was theirs. I use my van for work so when it is down I am not working. Bob and Sean work with the mechanics to get me back on the road as soon as possible. They had to go to another dealer in Bayshore to get a part. ( the plastic around the Fan clutch) they were back and had the part installed in time for me to get back to work with minimal time lost. I am sure when I have to replace my van It will be with a ford which I will have serviced at Hassett Ford. Thanks Jason Green More
by jasonvan2005
Employees Worked With
Bob Spalletta
September 17, 2012
I had been looking for a used Ford for a few months when I found the Ford Edge at Hassett. Phil was a pleasure to work with and made the process very painless. I would reccomend Phil and the dealershi I found the Ford Edge at Hassett. Phil was a pleasure to work with and made the process very painless. I would reccomend Phil and the dealership to anyone. They will get my business for years to come. More
by RFMAHER
September 14, 2012
I started using used this dealer for service for convenience and proximity to my home. Recently I had my Escape serviced for a recall by ford. There was a little confusion regarding how my cruise convenience and proximity to my home. Recently I had my Escape serviced for a recall by ford. There was a little confusion regarding how my cruise control system was affected by this recall. I found that the dealer has had made every attempt to right any mistake they have made and truly do care about what their customers think. More
by jttripodi
Employees Worked With
Ken Uss
September 14, 2012
I needed a new "family" car after having 3 kids. I have always had Ford products and wanted to stay loyal to the brand and America workers. I looked at the Ford Explorer & the Honda Pilot. Af kids. I have always had Ford products and wanted to stay loyal to the brand and America workers. I looked at the Ford Explorer & the Honda Pilot. After reviewing both on the Internet and "new" car magazines I test drove both. What made me stay with the Ford brand was the customer service I recieved at Hassett Ford from Tim Coppola. He was very knowledgable about the Ford Explorer and was able explain all of my different financing options. I had an overall stress less experience during what I expected to be a stressful time. More
by TmmUrray11
September 13, 2012
Initially I felt like I was being put on hold, but once I spoke with Mr. Scannello, I asked for the bottom line finances up front. I detest the haggling and wearing out experienced at other dealership when t spoke with Mr. Scannello, I asked for the bottom line finances up front. I detest the haggling and wearing out experienced at other dealership when trying to purchase a vehicle. Mike was pleasant, truthful and gave me what I asked for; within 2.5 hrs we had a deal. He was happy, and I, the customer, was happy. Thanks very much! Sally Richardson More
by sallysalbug
September 04, 2012
Ford was offering a lease program that forgave the rest of my payments and put me in a new 2012 Lincoln MKZ (I had a 2011). Tom Coppola sent me letters and emails informing me that I met the requirements o of my payments and put me in a new 2012 Lincoln MKZ (I had a 2011). Tom Coppola sent me letters and emails informing me that I met the requirements of this new program. I met with Tim and he put me in a 2012 Lincoln that had more features than my 2011 for 10 dollars less than my original agreement. Thanks, Tim! More
by BBrennan21
Employees Worked With
September 01, 2012
I bought a 2008 Subaru Impreza from this dealership used 3 years ago. My issues with this business have nothing to do with the sales department but rather the service department. 4 months after purchasing t 3 years ago. My issues with this business have nothing to do with the sales department but rather the service department. 4 months after purchasing the vehicle in supposed mint condition it began suffering malfunctions with its electrical systems. The service department informed me that it would be a $250 job to change the spark plugs, the ones that were currently installed in the car were not correct. I know nothing about cars and did not change them myself and only had the car serviced one other time for an oil change and did not have the spark plugs changed. This led me to believe that the car was sold to me with those spark plugs. Why they would sell me a car with the wrong spark plugs is beyond me, possibly to acquire some sort of payment from me for repairs that were not covered under the warranty. After arguing with the service advisor who repeatedly denied these blatant facts they provided me with a free oil change... whoopty do! The second and most recurring issue with the car was the air conditioner. Every summer since purchasing the car there has been an issue with the air conditioning at the beginning of the summer. For the two summers the car was under warranty they serviced the car and said it was from various malfunctions. This summer being the first summer the car was not under warranty and the air conditioner once again did not work became an actual nightmare. I called Kenny, the service advisor, at 2:00pm after dropping it off the night before, he said he had no information for me he was going to put it up on the lift now. 25 minutes later he called and said a rock must have gone through my grill while I was driving and destroyed the air conditioner compressor (or whatever the part may be called) and that the repair was going to cost a cool $650. Naturally, I had an issue with this and did not approve the repairs immediately because I wanted to call another trusted mechanic I know to see if that price was fair, he said it would be a costly repair based on their description but should not cost $650. I called Kenny back to let him know I would like to see if I can have the car repaired elsewhere and he had a real problem with this. He told me he could cut the cost down (as a recurring customer, shouldn't I get the best price in the first place) and that I should really just let them handle it. I said no thank you and he tried to tell me they would charge me $150 just for looking at the car. Mind you he only examined the car for 25 minutes! I said this was absurd and I would be down to pick up my car shortly without paying and with my lawyer present if necessary. Kenny and the others in the service department obivously gave me a hard time. I brought my car to another repair shop and this mechanic said the cause of my broken air conditioner was a leaky valve and charged me $65 dollars to change it. That is a $585 difference. I had that repair done in June and I have not had a single problem with the AC ever since. The mechanic I brought the car to said he saw no evidence of any damage that would have been caused by any rock and the rest of the AC system was in good order. I have developed two theories over why I have had such a bad experience with the service department and both are likely to be true. First, that their mechanics are terrible at what they do and could not tell a nut from a bolt. Secondly, that the service station will take any opportunity to swindle a customer out of his or her hard earned money. Besides for these issues every time I called there the woman who answered the phone was horribly rude. I can not recommend that anyone for any reason ever try to do business with this dealership just because of the way that the service department conducts their business. If for some reason you have to buy a car from this dealership you should at all cost avoid the service department because it really will end up costing you. BUYERS BEWARE!!!! More
by Forgetford
Employees Worked With
Kenny- Mechanic
August 29, 2012
The staff is friendly and Craig was very personable. He was friendly and made the experience very pleasant. Our paperwork was handled quickly which was a welcomed change. was friendly and made the experience very pleasant. Our paperwork was handled quickly which was a welcomed change. More
by Tandresen02
Employees Worked With
Craig tsapelis, Craig Tsapelis
