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Haselwood Volkswagen Hyundai
Bremerton, WA
979 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 979 reviews
December 17, 2024
The worst experience with a dealership ever! They lied, lied, and lied! They shorted us about $3,000 on our trade in first of all. We had excellent credit and requested financing through Hyundai They lied, lied, and lied! They shorted us about $3,000 on our trade in first of all. We had excellent credit and requested financing through Hyundai motor company at 2.9%, but instead but instead 7.9% with a credit union we'd never heard of. They packed on every possible auxiliary contract they could and were extremely rude on top of everything else?! Stay as far away from these people as you can. More
by darbeebun11
Employees Worked With
Donald Semmler, Jordan Carson, Haroon Atebar
November 11, 2024
Parts department quoted over $300 for a intercooler hose with a VW MSRP of $200 on VW Part # 1C0145838F. It should be a crime to charge 30% over manufacture list price. Tacoma dealer quoted $180. with a VW MSRP of $200 on VW Part # 1C0145838F. It should be a crime to charge 30% over manufacture list price. Tacoma dealer quoted $180. More
by DKOR
Employees Worked With
Parts department
October 30, 2024
"Susan Marie," the Assistant Service Manager, told me today that I was not considered to be a "loyal customer" because I only came to Haselwood Hyundai for recall work, not for oil changes. The fact tha today that I was not considered to be a "loyal customer" because I only came to Haselwood Hyundai for recall work, not for oil changes. The fact that this would involve a 120 mile round trip and waiting several hours at the dealership didn't concern her at all. More
by gregmadsen
Employees Worked With
Susan Marie
May 25, 2024
It was all great until after leaving a deposit for a new VW ID4 the finance manager told me I could not get the rebate and apr which was stated on the deposit agreement. He told me he had to talk to sales m VW ID4 the finance manager told me I could not get the rebate and apr which was stated on the deposit agreement. He told me he had to talk to sales management and call me right back. Never did. Then I got ghosted after many calls to sales and management. No picking up calls. No returning calls. When I finally called the general manager directly he was unapologetic and downright rude. "So what do you want?" was his short answer. I was originally going to try to reach an agreement. But his shortness made me tell him I wanted my deposit back. "Ok, you'll get your deposit in 3-5 biz days" Click.... 4 weeks later I bought the VW from the Ballard dealership- same rebate and apr which Hazelwood finance claimed they could not do. I have now heard similar stories from 3 other friends who went there. I dodged a bullet. More
by Zorro
Employees Worked With
Martin-finance, Haroon Atebar
September 02, 2023
Zamora was my service advisor. She was great. Went for oil change on 01 September 2023 at 3pm. Service was fast and efficient. No issues with Zamora or maintenance performance. She was great. Went for oil change on 01 September 2023 at 3pm. Service was fast and efficient. No issues with Zamora or maintenance performance. Reason I took off 1 star, not all of the staff is friendly or attentive. I pulled my car up to the service bay, only to be stared at by the staff with a blank stare like I was in the wrong place. Zamora was busy with another customer, but she fixed the situation as soon as she saw me, greeted and logged in my visit in the computer system. I travel from near Seattle to get service from Haselwood in Bremerton. It's a 70-90 minute drive. I stuck with Haselwood bc of their flexibility in offering appointments. $299 maintenance pack of 4 is a good deal. Hope to give 5 stars in the future. More
by USNRet061223
Employees Worked With
Zamora
June 26, 2023
this ppl stole a refund i am owed since march 2023. i traded my 2019 atlas for a 2023 atlas and i had prepaid a gap insurance from my 2019 atlas and they kept the refund of the difference although th i traded my 2019 atlas for a 2023 atlas and i had prepaid a gap insurance from my 2019 atlas and they kept the refund of the difference although the refund was for me. the dealer is a disaster and they are stealing from their clients . I have attempted to call multiple times and i get the run around More
by Nydia Barradas
Employees Worked With
Donald Semmler
May 09, 2023
Mike Jones was awesome and got me exactly what I wanted no pressure and was a delight to work with would recommend him to anyone in the market for a vehicle purchase! Thanks Adam no pressure and was a delight to work with would recommend him to anyone in the market for a vehicle purchase! Thanks Adam More
by Adam Steiner
Employees Worked With
Mike Jones, Lora Zinter, Haroon Atebar, Tiffany Fulweiler
November 11, 2022
It was amazing they did they best and everything bf they could to help me out and make this easy and no stress could to help me out and make this easy and no stress More
by colby marshall ;)
Employees Worked With
Cat Williams, Marshea Middleton, Paul Quinday, AJ/Anthony Chipman, James Hawkins, Jordan Carson, Cole Elliott
