Haselwood Chevrolet Buick GMC

Quintessential bait and switch. In November 2022 we ordered a Chevy Bolt from Haselwood. We went through the features on the GM form, worked out a price we could afford on our tight In November 2022 we ordered a Chevy Bolt from Haselwood. We went through the features on the GM form, worked out a price we could afford on our tight budget, and put down a deposit. We were willing to drive from Seattle because the price seemed better. We picked the base model 1LT, plus a couple of safety features. Then in February, we decided we wanted leather seats, and the sales person said they could switch for $500 to $1,000. That was fine and we asked them to send the revised paper work. They didn’t. So we emailed them again. Still no response, but we assumed their word was good. As the car hit production, Haselwood notified us, and we asked what the final total would be. They said they’d let us know, but didn’t. We tried again, emailing and calling multiple times. No response. The day we were supposed to pick it up we got an estimate with a price several thousand dollars more than what we’d signed up for. Plus several thousand of taxes. We figured we’d work it out there, and spent two hours waiting in ferry lines and driving there. When we got there, they said that was because we’d requested leather front seats, they’d switched us to a more expensive 2LT configuration without consulting us. $30,065 vs $28,035. Plus the resulting increased taxes (Washington State waives the first 16K on EV’s but buyers pay the rest of the regular taxes). But they’d never told us that they were charging more despite our multiple requests. We’d never signed anything to switch the feature packages or even order the seats, but were fine with paying what their salesman had told us. They said LT2 had additional features, but the only one they mentioned was one we wouldn’t have chosen. It was not what we’d agreed on. A decent dealership would have acknowledged that this was their mistake and come up with some compromise. Instead Haselwood stonewalled, complained that they don’t make money off the Bolt, and pretty much implied that it was our fault. They said they couldn’t drop the price or make any adjustments, although they give $500 rebates to vets (a good thing), so of course they can. They just chose not to. They then went into some xx rigmarole on how the 2LT would have more resale value, giving the example of the Nissan Leaf SL model. We’d actually asked them for a trade-in price for our Nissan Leaf SL, and they’d offered a ridiculously low price, so we sold it for nearly three times as much to a friend of our neighbor. In short, they dug in their heels, offered us nothing for their mistake except refunding our deposit if we wanted to not buy it, and kept talking about how great a deal we were getting until we were totally exhausted. We finally gave in, because we’d sunk so much time into this already, although we’d have been better off walking away and buying a Bolt elsewhere. Then we get an adding-insult-to-injury email from the manager, saying “We trust that you were completely satisfied with your buying experience… Our dealership relationship with you continues long after your purchase is completed.” We raised these issues with him in response and never even got the courtesy of an answer. Given how we were treated, they’d be the last place in the world we’d go to for anything, from buying a car to servicing it. None of this is a knock on the Chevy Bolt. It’s an amazing electric car with a 259-mile listed range (though friends have gotten 300), great acceleration and handling, a comfortable ride, tons of great safety features, and union-made in America. Friends who’ve been driving it love it and have had zero problems. Its great reviews are justified. It’s great to drive pass $5-a-gallon gas signs and know that you won’t have to worry about that, plus you’re not fueling climate change smoke, fire and floods. So can't recommend the car more--just not Haselwood. More