Harvey Subaru

The dealership was very professional, and its employees were very friendly and knowledgeable. The overall purchase experience was rewarding. were very friendly and knowledgeable. The overall purchase experience was rewarding. More

The customer service dept left my glovebox unattached on the floor of my car after the car was serviced. the floor of my car after the car was serviced. More

This is my third Lease with Harvey and all my appointments have been great. From sales to parts to service the staff is friendly and professional. I also love my Outback. I have recommended at appointments have been great. From sales to parts to service the staff is friendly and professional. I also love my Outback. I have recommended at least 4 of my friends and 3 have purchased - they are also very pleased. More

The best car-buying experience we’ve ever had! Will McGrew made buying my Subaru Outback a pleasant experience. Good price. I would recommend Harvey Subaru if you're in the market for buying a car Will McGrew made buying my Subaru Outback a pleasant experience. Good price. I would recommend Harvey Subaru if you're in the market for buying a car. Thank you Harvey Subaru for your outstanding car buying. More

Great staff! Great Subarus! Just bought my 4th car from the same dealership...even though it's a 2-hour drive. Wouldn't go anywhere else. Great Subarus! Just bought my 4th car from the same dealership...even though it's a 2-hour drive. Wouldn't go anywhere else. More

Harvey Subaru is a very nice dealership to work with , I had good people working with me. had good people working with me. More

Harvey Subaru Service is a good representative for the brand. I found Kim to be friendly, knowledgeable and complete in her explanation of services both before and after the work. Service began immediatel brand. I found Kim to be friendly, knowledgeable and complete in her explanation of services both before and after the work. Service began immediately upon my arrival and was completed quickly. I am happy with my Ascent, with the service and with the personnel. More

First time there, but I'll be back. Kim was the absolute best. I only went for service, but I'll buy my next Subaru there. Kim was the absolute best. I only went for service, but I'll buy my next Subaru there. More

I love Subaru. They build safe, reliable cars at a reasonable price. But when you buy a car, you marry the dealer – at least until the warranty expires. And in the Shreveport/Bossier area, Harvey off reasonable price. But when you buy a car, you marry the dealer – at least until the warranty expires. And in the Shreveport/Bossier area, Harvey offers the only Subaru bride or groom in town. Unless you are firmly committed to Subaru, consider another brand. No doubt there are less reputable car dealers than Harvey Subaru. Sadly, a consumer would have to look far and wide to find a more deceitful dealer than Tommy Harvey Subaru. Rather than recount the frustrating details of my Harvey horror story, I will offer some advice to prospective customers: 1) Record every in-person and phone conversation with the Harvey team. You will want this record for closing and for any post-sales issues that arise. Try to communicate as much through email as possible to create a paper trail. 2) If you are buying used or Certified Pre-Owned (CPO) review the CarFax, Certification Inspection Checklist and the vehicle’s complete service history in advance of making an offer. If the salesman balks at providing these resources upfront, walk away. If you notice any discrepancies with the CarFax, CPO Checklist or service history, walk away. Don’t believe any explanation Harvey offers -- no matter how innocent their story may sound. Have the vehicle inspected by an independent mechanic. Yes, even for a CPO car. Do not naively trust that the technician diligently performed the inspection and accurately completed the checklist. In addition to the usual mechanical inspection, ask the mechanic to look for signs of any undisclosed damage or body panel repair. Do not buy a car from Harvey Subaru without an independent inspection. 3) Prior to closing, make a written list of any promises or assurances from the sales team – accessories, vehicle condition, included perks, etc. 4) Before meeting with the Finance Manager, thoroughly inspect the car. Make sure all accessories (floor mats, cargo nets, etc.) are in the car. Test all of the windows, doors, moon roof and other features. Check for any signs of damage to the car. Ensure everything is right before you write a check. Do not rely on promises to fix an issue post-sale. 5) At the closing, ask the Finance Manager to initial each item on your “promises” list and sign the document. If he balks, walk away. The Finance Manager will likely ask you to sign an arbitration agreement, waiving your right to sue the dealer. Resist signing. Although these agreements have become increasingly common, many reputable dealers in the Shreveport/Bossier area do not require them. Number every document you sign 1 to N. And read every document the Finance Manager asks you to sign. Before leaving, count the documents in your document packet; make sure Harvey included all of the instruments you signed. Don’t be surprised if documents are missing. Also confirm that all of the Factory Subaru perks are included (Loyalty Bonus, SiriusXM, Starlink Subscription, etc.). If you buy used or CPO, check that Harvey provided both pages of the Federal Trade Commission’s Buyer’s Guide. You will want page two if any issues with the car arise. Both pages are required under federal law. 6) After the sale, if you request a loaner for service, call in advance to confirm the appointment and the loaner. Promised loaners and scheduled service appointments tend to disappear once you arrive. 7) If you encounter a problem post-sale, call (or email) the general manager. Don’t be shocked if he fails to apologize or even acknowledge the issue. If the GM doesn’t correct the problem, cross your fingers and file a complaint with Subaru of America. Good luck. If you still aren’t convinced to shop elsewhere, check out Harvey Subaru’s scathing Yelp reviews. Don’t be swayed by Harvey’s (likely) curated positive Facebook notices. I would like to suggest that you also review the complaints filed against Harvey Subaru with the Better Business Bureau…but alas you cannot; Harvey Subaru isn’t a member of the BBB. More

I'd used the service center for years, since they originally opened. In summary Harvery Subaru intentionally withholds insurance information to prevent customers with vehicle damage from filing cl originally opened. In summary Harvery Subaru intentionally withholds insurance information to prevent customers with vehicle damage from filing claims. They don't even let their managers know the insurance policy information. January 28th 2020 - Dropped my car off for EVAP leak and airbag recall. Well, we know what happened with 2020. Covid hits, dealership understaffed, etc. I check in every few weeks to see how things are going, they struggle to figure out the evap leak. May 2020 - I speak to them again about the car. They say the recall is complete, but still trying to figure out the evap. I mention I'm just nervous about being down to one car, in case something happens to my old Honda. They assure me that they could probably get me a courtesy car if it comes to it. June 10th 2020 - After some infrequent progress updates every few weeks. I get a call that they identified my evaporate leak issue and want authorization to order parts. June 10th. Service manager calls me to let me know they have identified the problem with the car and ask approval to order parts. I give the go ahead. They also mention that 4/24 a hail storm hit and my car suffered damage. I'm understandably bummed, but ask if they will just file with their insurance and fix it. They explain they are not liable. (Mentally alarms are going off) I speak to Liberty Mutual, they kind of laugh at my story. Indicate that the dealership/service center would file a claim with their liability insurance. I call back, but service manager isn't available. Speak to the normal service person, she says "oh, it is just windshield damage." I am slightly calmer, since glass isn't a huge deal she also mentions they have had my car so long surely they can work something out. I stress that my insurance said they would need to use their liability coverage. She says she would double check with the service manager and call me back. She never calls back. June 11th, I tell a friend of mine that lives close to this dealer the tale and ask him to take some photos for me. June 12th, he takes some pictures for me. Viewing them I'm not pleased, every panel on the car is damaged. Call them and ask to escalate to the service manager. I'm on the phone with Liberty filing the claim when he calls. Swap over and try not to bite his head off, but point out they carry garage liability by law, so if they were in possession of my car why not use it? June 15th, spoke to Subaru corporate, they explained they can't force the dealership, since independent, but that they can understand why this isn't my fault. They left the car outside for months. They opened a case and said they will try to work with the dealership to resolve. Subaru corporate calls me back later, and confirms dealership has no insurance that would cover this, offered to give me $500 towards deductible as goodwill based on how many Subaru's I have owned/still own. June 20th, Spoke to a friend that is an attorney specializing in insurance. She explained that it isn't the dealerships decision to deny filing a claim. Also they they have to share the insurance information with me, so that I could file a claim. She also explained it isn't an act of god is there was forecasted weather and that they didn't take steps to protect the vehicle while in their custody. I asked Liberty about that and they confirmed, that it is my right as the consumer to be able to file a claim on their insurance. After speaking to the dealer on a recorded line, they initially were refusing to share that information and said that there would be no point. They sort of froze and said they cannot make any statements and I would have to speak to their attorney. Once I asked them to state that they were refusing the information they managed to find out the insurance company from the Accounting department. However, they would not give me the policy number. June 23rd, The insurance company was able to look it up in their records and I filed a claim for the hail damages. More