Harvey Cadillac

Harvey Lexus does a great job - service department is very informative and friendly, I recommend very informative and friendly, I recommend More

Coreen was most helpful, she was professional, knowledgeable and friendly. Coreen was able to fix one one service issue and combined it with upcoming appointment. ( time saved) It was a pleasure knowledgeable and friendly. Coreen was able to fix one one service issue and combined it with upcoming appointment. ( time saved) It was a pleasure working with her! More

I have had my 2022 GX460 serviced here six times (every 5,000 miles since my first service at 10,000 miles). I just completed my 30,000-mile service, and it was a major one. This dealership and its service 5,000 miles since my first service at 10,000 miles). I just completed my 30,000-mile service, and it was a major one. This dealership and its service advisor, Brian, went above and beyond to ensure I had a great experience. They have a great waiting room area, friendly staff, and very competitive prices for repairs or services. I am seriously considering becoming a loyal customer. More

This has always been a world class experience. They are knowledgeable about all the services you need and don’t add on unnecessary expenses to your service. The staff is courteous and professional They are knowledgeable about all the services you need and don’t add on unnecessary expenses to your service. The staff is courteous and professional. The show room and waiting area is clean and comfortable. Their level of support is for superior to BMW down the street. More

Always helpful and courteous. , do a thorough job! I like the waiting area, too , coffee and water is appreciated! , do a thorough job! I like the waiting area, too , coffee and water is appreciated! More

We are looking at buying our 6th consecutive Lexus all due to the excellent quality of their product, maintenance service and friendly and capable staff. I think that says it all. due to the excellent quality of their product, maintenance service and friendly and capable staff. I think that says it all. More

I can’t believe that on a 3 month old RX350 I would have to have a brand new condenser and Freon charge of $1,039.36. Service person says a stone caused the hole and leak. What’s to say another stone in the to have a brand new condenser and Freon charge of $1,039.36. Service person says a stone caused the hole and leak. What’s to say another stone in the future will cause the same problem? Should this be a Lexus recall? This is the last Lexus I will buy. More

Great customer service. Would highly recommend to others. My car was serviced this past week and I had a great experience. Very helpful and Informative with information rega Would highly recommend to others. My car was serviced this past week and I had a great experience. Very helpful and Informative with information regarding my vehicle. no question left unanswered. Highly satisfied. More

Quality service provided. Service rep explained everything that was done on the 30k checkup. I was having a bit of a problem with the loaner car 🚙 trying to get it to move. Service rep explained everything that was done on the 30k checkup. I was having a bit of a problem with the loaner car 🚙 trying to get it to move. After several minutes looking at the owner manuals, I “threw in the towel” and called Mike (the service rep) who knew exactly what to do. 30 seconds later I was on my way once again. Embarrassed to say the least, but I got back to the dealership to find a clean shiny RX-350 awaiting. Great job as always. Thank you! More

I own two cars that I bought from Harvey Cadillac and their Lexus partner. All work and annual check ups are done only by them. Both of my vehicles are over 13 years old and perform like they were just their Lexus partner. All work and annual check ups are done only by them. Both of my vehicles are over 13 years old and perform like they were just taken off the lot new. They both look brand new, drive like they were just out of the factory, and the personnel at Harvey are knowledgeable, accessible, and professional. I wouldn’t think of going anywhere else for my service. Harvey has offered me appropriate and continuing coverage bumper-to-bumper on both vehicles and keep track of when the contracts expire so I can reinvest in my protections. I completely trust them as I should because no one could give me the same service that they do. I consider them my friends. From the sales department to the service department to the body shop and the insurance, no other dealership in Grand Rapids with whom I have had experience can hold a candle to them. I love Harvey. J. D. More