Harvest Honda
Yakima, WA
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The overall experience with Bob Hall was great. Alex was very helpful. Answering all my questions, and phone call after phone call. Since we are from out of town, it was great that he and his team took car very helpful. Answering all my questions, and phone call after phone call. Since we are from out of town, it was great that he and his team took care of the details over the phone and had everything ready when we arrived. The car we purchased actually had some issues almost immediately after leaving the dealership, but Alex took care of it. He drove to us, the Bob Hall service team took care of all the repairs, and provided a loaner car while they worked on ours. Alex kept us updated of the progress, it took just over a week for ordered parts and the repairs. We feel that the dealership as a whole and especially Alex treated us very well. We got a fair deal on our trade-in and on our purchase, and because of the hassle-free experience, even with the repairs that needed to be done, I will definitely recommend Bob Hall to others. More
The process, as far as buying a car- was pretty painless. After I left I didn't have that "I just got taken' feeling and the way they back-up their cars witht the limited warranty really gave me piece of min After I left I didn't have that "I just got taken' feeling and the way they back-up their cars witht the limited warranty really gave me piece of mind. I drove all the way from Spokane to look at a vehicle and I think it was well worth the drive. I will definately recommend to freinds and family. More
This was the best customer service we have ever received. We do not like high pressure sales and the sales team exercise great care in making the deal work for us! We appreciate the way Dave treated us so m We do not like high pressure sales and the sales team exercise great care in making the deal work for us! We appreciate the way Dave treated us so much and we feel it is important to suport the community we live in. Thanks for the great DEALS! We came to buy one and bought two! More
We found exactly what we were looking for at this local dealership. Everyone was very professional and friendly and not pushy. We appreciate the extra lengths everyone went throught to get us into this veh dealership. Everyone was very professional and friendly and not pushy. We appreciate the extra lengths everyone went throught to get us into this vehicle. We have had a very bad experiance with another dealership before and were apprehensive to come here. But Bob Hall Auto's professional sales staff did an excellent job in making changing our perceptions and gained our trust. I would recommend them to anyone. The only downside was we didn't get very much for our trade which was disappointing but all worked out in the end. I would like to extend an extra thank you to Dave Thompson, our salesman and Sergio the finance man. You were great!! More
We went to Bob Hall looking for a used economical car. We were finding great cars, but nothing that was really filling all of our requirements. We actually made several trips by the dealership. On the s We were finding great cars, but nothing that was really filling all of our requirements. We actually made several trips by the dealership. On the second trip through Melina recognized us, made a point to say hello, but was helping other people. Kellen appeared out of nowhere and began showing us some cars in our range. None were completely to our liking. He then suggested the car that we bought. We took it for one test drive and loved it. It was a very perceptive suggestion. We came back two days later because the dealership is closed on Sunday, and bought the car. I spoke to Kellen a couple of times on the phone that morning telling him that we would come buy the car. I did not know that it was his day off. When we arrived to buy the car, Melina helped us with the paperwork. These two sales reps. are very pleasant, and competent. I feel that I did not get an honest trade-in amount, but overall I would say that I would buy a car from Bob Hall again. More
I am very glad that the dealership changed the way they do business. It is nice that they got rid of the stereo-typical car salesman image. The only issue I had was the fact that the financing through Hon do business. It is nice that they got rid of the stereo-typical car salesman image. The only issue I had was the fact that the financing through Honda was not finalized on a Saturday, and that I had to wait until Monday. In addition had to come up with a down payment that was not expected at the beginning - it would have been nice had this been explained up front. More
I appreciate the professionalism and efforts in helping us acquire a PT Cruiser. I had visited another dealer, and as much as I would like to have gotten that vehicle, the salesman was a bit too pushy for us acquire a PT Cruiser. I had visited another dealer, and as much as I would like to have gotten that vehicle, the salesman was a bit too pushy for me. The demeanor and presence of the salesman were very comfortable for me. Maybe it was because I already knew what I was looking for, but more importantly, he let me sell myself on the car. He did not try to sell me something else. And although I may not have wanted extra protection for the vehicle, the way he presented it was not felt by me to be out of line. He presented the options and there was no pressure to go one way or another. I greatly appreciated that. More
It has been 13 years now that we have dealt with Bob Hall. They are always friendly and help in every way they can. Jarred Holmes is the greatest salesman and I hope he never leaves. Bob Hall always th Hall. They are always friendly and help in every way they can. Jarred Holmes is the greatest salesman and I hope he never leaves. Bob Hall always thanks us for every purchase. Service dept is great! We've never had any problems at the dealership and will return again in 3 years as we always do. More
My husband and I was interested in a black Chevrolet pickup. Melina came out and talked to us. She answered all of our questions and was very courteous and friendly.We had a Suzuki XL7 to trade in, so s pickup. Melina came out and talked to us. She answered all of our questions and was very courteous and friendly.We had a Suzuki XL7 to trade in, so she had it appraised. We made a deal and bought the pickup.She saw to it that all the accessories were installed through the service department. She helped in any way possible. We were so impressed that we bought a black 2009 HHR former leased car from Melina. We're very pleased with both vehicles. Melina has been honest and pleasant with us. Thank You, Randall and Barbara Parks More
Just purchased a slightly used Nissan Titan (3876 miles.) I live in Canada and had been searching for over 6 months via the internet for a lower mileage Titan. The experience was a first for me as well as I live in Canada and had been searching for over 6 months via the internet for a lower mileage Titan. The experience was a first for me as well as for Jared Holmes my sales associate. The process took a while but together we were able to get it done!! I have to say it probably would have been easier for Jared to sell this vehicle in a day to a local instead of entertaining me for two weeks with many phone calls and emails!! Jared is an extremely hard worker and a man of his word, period! You probably won't find a nicer guy as well...he even had Bob Hall himself come in at 8:00am on a Friday morning to meet his international buyer! (Bob seemed as genuine as they come as well!) Clearly a class act and fantastic experience for me. Call Jared for exceptional service, particularly if you are from Canada!! More