Hartway Motors Chevrolet

Worst car buying experience ever If there was an option to give 0 stars I would have picked that. Here's my story. Back in April I bought a 2010 Audi A4 from Hartway. I bought it f If there was an option to give 0 stars I would have picked that. Here's my story. Back in April I bought a 2010 Audi A4 from Hartway. I bought it from them because I was looking for a specific year/body style with black interior and exterior within a certain price range. Normally I would have gone through an Audi dealer but I was unable to find exactly what I was looking for. So I bought the car and noticed that a few of the tires were bald. In order to pass inspection they would need to be replaced. So they replaced them and the sales guy, Tom O'Sullivan, who I was working with said that they had to "special order" the tires because they were a rare tire size and were supposedly "very expensive". So he made it sound like I was getting a good deal. Well I looked online and those tires and the brand they put on were the cheapest of the cheap and are only about $55/ per tire. Then I had to take the car in for a 4 wheel alignment and pay $106.92 to have it aligned. Any idiot knows that when you put on new tires you should have it aligned so either their mechanics are incompetent or they just didn't give a crap. Also the reason it was out of alignment and only 2 of the 4 tires were worn irregular was because the rotors and pads were worn irregular possibly due to the sliders in the calipers or the calipers themselves. I just can't believe that they wouldn't have fixed the issue before selling the car. I feel like they just wanted to take my money and make a quick sale. But that's nothing, here's where it get WAY worse. After about 2 weeks of driving the car the oil light comes on and says to add a quart of oil. Added a quart and continued driving. Decided to have the oil changed again and topped it off. Approximately 2 weeks later it came on again. I researched the car online before I made the purchase and didn't see any bad reviews, etc. So I googled the year, make, and model and put oil consumption in after that and turns out that the 09, 10 models have a problem with the pistons that cause the car to burn excessive amounts of oil. About 1 quart every 700 miles, also because the oil consumption issue was settled as a class action lawsuit it does not show up as an open recall. Called Audi USA and they said that they "may" be able to work with me but I would have to take it into an Audi dealer to have serviced and go from there and normally would be covered under warranty but I was over the mileage. So I call Hartway Chevrolet and spoke with Sarah Brower and told her about this problem. She said that she would let one of the higher-ups know about this. The next day I got a call back from Mike Kuhmamn who is their used car manager and sales consultant. He basically gave me the run around and told me what I wanted to hear just to basically get me off the phone. At first he said it wasn't covered under the NYS lemon law and also because I had already drove the car over 1000 miles there was nothing they have to do legally. Well my issue is the fact that you wouldn't have even known if the card burned that much oil without driving it for close to 1000 miles anyway. Then he just told me what I wanted to hear and said that he'll make some calls and see what he can do which was a bunch of crap because I never heard back from them. They never offered to give me a partial refund or to even ask if I wanted to return the car. He just acted like he had no idea about the issue. Well if you didn't know then you shouldn't have bought the car at auction and regardless they should know what they are selling. They never ONCE offered or did anything to try and make it right. I got ahold of the folks down at Schmitt's Audi and Volkswagen and they were able to do the work at the warranty rate and then Audi USA stepped in and covered 20% of that rate. They did not cover it 100% because I was past the mileage warranty but they did work with me and corrected Hartway Motors mess, however it did cost me $2800 for new pistons and rings. Thanks for nothing Hartway. I can see why small dealerships like this are a dying breed and slowly going out of business one by one. Hopefully Hartway Motors isn't too far behind because with the way I was treated and the horrible service and the fact they just wanted to get the car sold they deserve to go out of business. I know a little more than the average person when it comes to cars and for them to not fix the issue with the oil, putting on new (cheap xxx tires) without having the vehilce aligned, or brakes when you could run your hands long the rotors and feel that they were warped and not have taken care of this gives me reason to belive that all they care about is taking your money. I would NEVER EVER recommend this place to anyone unless you like getting screwed over. When you buy a car from a dealer it should be in sound mechanical condition and if it needs parts then they should be replaced before the sale. Bottom line is that the dealer should take responsibility for every car they sell and not play the "we didn't know" card. Thanks for nothing Hartway, More

We bought a used car from this Dealership after doing much research for a used Chevy Impala, we found this dealership had one that had such a reasonable price compared to the local dealers in the area we much research for a used Chevy Impala, we found this dealership had one that had such a reasonable price compared to the local dealers in the area we lived. So we took the 40 mile drive and it was well worth it. Kip helped us with the sales, and he is fantastic! We left there with a beautiful 07 Chevy impala LT. We liked this dealership so much I recommended to my mom who was looking to trade her 10 yr old Honda, Just 2 weeks after getting our car I took my mom out to Kip and all in same day we were driving home in a beautiful brand new Chevy Cruze! Everyone at dealership is super friendly, there were no hassles, and everything runs smoothly, and they explain paperwork in detail step by step so you understand fully. I have never in my life seen or dealt with a dealership this nice! HIGHLY RECOMMEND AND WE WILL BE GOING BACK AFTER CAR IS PIF FOR ANOTHER VEHICLE! More