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Hartford Toyota

Hartford, CT

4.6
3,859 Reviews

135 West Service Road

Hartford, CT

06120

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Showing 3,859 reviews

April 06, 2023

Very good service for my SUV. Customer service was great! Repairs were done as expected. More

by johndelgrego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
Apr 07, 2023 -

Hartford Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hartford Toyota. The Team at Hartford Toyota

April 05, 2023

Meh 🤷‍♀️ wouldn’t recommend to anyone I still haven't heard back about my remote start More

by Oliviagpaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Wells, Hugo Muniz, Estelle Percoski
Apr 08, 2023 -

Hartford Toyota responded

Olivia, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. The Team at Hartford Toyota

April 05, 2023

Very speedy service and nice waiting area…. Was informed the whole time about my vehicle the whole time and what needed to be done next time and how the car was running More

by Chelsea B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bo Myta, Stephen Elliot, Mike Wells, Hugo Muniz, Janice Acosta, Estelle Percoski
Apr 05, 2023 -

Hartford Toyota responded

Chelsea, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hartford Toyota, we look forward to having you as a valued customer for many years to come! The Team at Hartford Toyota

April 05, 2023

Jennifer gave us a great orientation to the new car. She showed us the controls and how to use them. Tried to sync my phone but I did not have enough storage to download the Toyota app. jennifer said to More

by wkc807
Recommend Dealer
Yes
Employees Worked With
Jennifer Glidewell
Apr 06, 2023 -

Hartford Toyota responded

Thanks for sharing about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

April 05, 2023

Very fast, accurate and the service is great! The new video made during the service was a nice bonus. More

by gmbarrios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz
Apr 06, 2023 -

Hartford Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hartford Toyota, we look forward to having you as one of our valued customers for many more years to come! The Team at Hartford Toyota

April 04, 2023

The staff is courteous and knowledable. It's the only place I take my car for service. It's also a comfortable place to wait for my car. More

by Sunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
Apr 05, 2023 -

Hartford Toyota responded

Sunny, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hartford Toyota! The Team at Hartford Toyota

April 04, 2023

Great place to buy a new car! Love my new 2023 Toyota Highlander Hybrid!! Love it More

by Connie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pat Esposito, Brianna (Bri) Garay, Omar Rivera
Apr 05, 2023 -

Hartford Toyota responded

Connie, Thanks for sharing about your experience with Hartford Toyota. Congratulations on your new 2023 Toyota Highlander! We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

April 03, 2023

Kaleb was very responsive once we found the right medium - text messaging. I did not like way dealership increased price above MSRP. Ultimately we got to an agreeable price, but I thought that old style m More

by jim.flanders
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kaleb Desvignes
Apr 04, 2023 -

Hartford Toyota responded

Thank you for bringing this to our attention, Jim, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a 5-star experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. The Team at Hartford Toyota

April 02, 2023

I was very disappointed that I was being charged over $200 additional to snap the back of my passenger's side mirror on and that is with me spending almost $8,000 on repairs. Really!? More

by everton15352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz
Apr 02, 2023 -

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear Hugo and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Hartford Toyota

April 01, 2023

Bo and Chris were fantastic. Great customer service and quick turnaround to get my truck back on the road. Thank you!! More

by Kissanewilliam91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mojsa, Bo Myta, Matt Ford
Apr 02, 2023 -

Hartford Toyota responded

Thank you for your very kind review. Bo, Chris, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hartford Toyota. The Team at Hartford Toyota

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