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Hartford Toyota

Hartford, CT

4.6
3,857 Reviews

135 West Service Road

Hartford, CT

06120

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Showing 3,857 reviews

April 25, 2023

Very clean , friendly , and comfortable waiting area. Service representative was very pleasant and very courteous . More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Elliot, Janice Acosta
Apr 27, 2023 -

Hartford Toyota responded

Thank you, Bob, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! The Team at Hartford Toyota

April 25, 2023

I had an amazing experience at Hartford Toyota, and that was largely due to Jennifer's superior customer service. She was patient with all of my (many) questions, and made the process very easy from start t More

by Wynter G.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Glidewell
Apr 26, 2023 -

Hartford Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience here with Jennifer. Congratulations on your new car, Wynter! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help. The Team at Hartford Toyota

April 25, 2023

I was very impressed with the sales staff at Hartfoed Toyota. My experience at all levels was awesome. More

by gerardi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaetano Pagliano, Chris Mojsa, Andie Montanez, Ben Root
Apr 26, 2023 -

Hartford Toyota responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! The Team at Hartford Toyota

April 24, 2023

Had an oil change they treated my car like trash ,oil mess everywhere and oil leaking out of the bottom ,luckily notice this when I got home and reported the issue won’t ever go back for service again an More

by Miguel Paramo
Recommend Dealer
No
Employees Worked With
Stephen Elliot
Apr 25, 2023 -

Hartford Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Miguel, and I understand your position after we had talked on the phone. We apologize that we did not provide the experience we strive for on your visit. The Team at Hartford Toyota

April 23, 2023

Not good experience bad attitude on the guy that picked up the phone on service department over charged so called car detailed nothing but a car wash! More

by kiradome2020
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janice Acosta
Apr 28, 2023 -

Hartford Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. The Team at Hartford Toyota

April 23, 2023

It was OK your Price it way to high. not to many people can afford a price you give More

by Kencorvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
Apr 25, 2023 -

Hartford Toyota responded

Thanks for sharing about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

April 22, 2023

Easy appointment to make and perform. Service office member was very efficient, effective and friendly More

by mags1917
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
Apr 23, 2023 -

Hartford Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hartford Toyota. The Team at Hartford Toyota

April 20, 2023

Outstanding Did a very wonderful and a pleasant services, is higher recommended.. Excellent, on time. More

by Onepockett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bo Myta, Stephen Elliot, Mike Wells, Hugo Muniz, Janice Acosta, Estelle Percoski
Apr 20, 2023 -

Onepockett responded

Is highly recommened

April 20, 2023

They were very helpful and accommodating. They knew exactly the issue that was the problem we had with the truck. More

by rdebella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz
Apr 20, 2023 -

Hartford Toyota responded

Thank you! Hugo and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hartford Toyota. The Team at Hartford Toyota

Apr 22, 2023 -

rdebella responded

We will be taking our vehicle to the dealer from now on!!

April 19, 2023

I am very disappointed with this service I have been doing my oil change here since 2007 and on March 28 2023 I brought my car in for oil change only to hear the oil pan was rotted and I could not get a More

by Slakorsah75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugo Muniz
Apr 22, 2023 -

Hartford Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. The Team at Hartford Toyota

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