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Hartford Toyota

Hartford, CT

Overview
Reviews
4.6
3,857 Reviews
Call Dealership (959) 223-4773
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135 West Service Road

Hartford, CT

06120

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Showing 3,857 reviews

May 02, 2023

U guys are awful, i will be going to a different toyota from now on More

by Oliviagpaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chip Benyi, Richard McAllister, Jr., Bo Myta, Nancy Jackson, Pat Esposito, Stephen Elliot, Mike Wells, Hugo Muniz, Janice Acosta, Estelle Percoski
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May 05, 2023 -

Hartford Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Team at Hartford Toyota

May 01, 2023

Everyone was very nice and extremely personable. Omar made the experience very easy and made you feel comfortable with the process. More

by Tay_sk8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Rivera
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May 01, 2023 -

Hartford Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Team at Hartford Toyota

April 30, 2023

Ask for JEANETTE, she is the best! She is amazing and made the process really smooth. I can honestly say she went above and beyond for me. Overall great experience and great customer s More

by SHirley_f_rivas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette Garcia
Report | Print
May 01, 2023 -

Hartford Toyota responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Jeannette and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! The Team at Hartford Toyota

April 29, 2023

Everything went smoothly. Noticed a headlight was out and tacked on an emissions test last- minute. Shuttle/uber Drop-off appreciated. More

by Jacklshapiro44
Recommend Dealer
Yes
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May 01, 2023 -

Hartford Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. The Team at Hartford Toyota

April 28, 2023

my car has worse gas mileage after an alignment change and oil change. make that make sense? More

by ILS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bo Myta
Report | Print
May 04, 2023 -

Hartford Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Team at Hartford Toyota

April 28, 2023

The service department was very professional and accommodating. I knew what was happening during the entire process. I will definitely bring my Toyota back again for service. More

by ldrieu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip
Report | Print
May 01, 2023 -

Hartford Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Team at Hartford Toyota

April 26, 2023

Experience was great and the staff were knowledgeable. The service was exceptional and on time. More

by marcnavs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bo Myta
Report | Print
Apr 26, 2023 -

Hartford Toyota responded

Thank you for the five-star review for our service department. We truly appreciate your business and look forward to serving you for years to come. The Team at Hartford Toyota

April 26, 2023

Professional and not forceful. I brought 2 cars within one month and Ben and his team were absolutely wonderful! I would highly recommend Ben , his team and Hartford Toyota to anyo More

by bmoss5000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andie Montanez, Ben Root
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Apr 27, 2023 -

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear that Ben and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Hartford Toyota

April 26, 2023

This is the first time I have had an exceptional experience buying a car thanks to Ben Root. He was so helpful, courteous and not pushy, which is a big turn off for me. He even collected me from More

by pmorgan322
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Root
Report | Print
Apr 27, 2023 -

Hartford Toyota responded

Here at Hartford Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Ben, and it was a pleasure having you at the dealership. We appreciate your review! The Team at Hartford Toyota

April 25, 2023

It is a good place to go to get u car fix serios people good customer service More

by Arzolajose923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Garcia, Brianna (Bri) Garay, Janice Acosta
Report | Print
Apr 26, 2023 -

Hartford Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a positive experience. We will share your comments with our team, and we look forward to working with you again. The Team at Hartford Toyota

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