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Hartford Toyota

Hartford, CT

4.6
3,857 Reviews

135 West Service Road

Hartford, CT

06120

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Showing 3,857 reviews

May 12, 2023

Awesome experience Total customer satisfaction Recommended to other customers Service advisor Felix understood all my needs More

by ejasselin
Recommend Dealer
Yes
Employees Worked With
hi
May 14, 2023 -

Hartford Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hartford Toyota! The Team at Hartford Toyota

May 11, 2023

Service is great at this Toyota dealership. Staff has been very warm and welcoming. They are very patient and make you feel like your questions/concerns are valid. They made me feel like I was More

by Vanessa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaetano Pagliano, Omar Rivera, Andie Montanez
May 11, 2023 -

Hartford Toyota responded

Vanessa, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hartford Toyota. The Team at Hartford Toyota

May 11, 2023

I did not feel there was complete honesty about my car. When I questioned the results I was not given much more information and ended up seeking it from other reputable sources. More

by Slegagne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob, rivard, Janice Acosta
May 14, 2023 -

Hartford Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. The Team at Hartford Toyota

May 09, 2023

Quick easy Shut up on time quick to check in. Discuss a few options left the truck got the car when I was ready. Everything worked out well. More

by Dan
Recommend Dealer
Yes
Employees Worked With
Idkq
May 10, 2023 -

Hartford Toyota responded

Thank you so much for your kind words, Dan, and for taking the time to leave us this wonderful feedback! The Team at Hartford Toyota

May 09, 2023

It was worth the wait, very happy with my ride. Excellent customer service. I thank you. More

by jill14
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeannette Garcia, Andie Montanez
May 10, 2023 -

Hartford Toyota responded

Jill, thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! The Team at Hartford Toyota

May 10, 2023 -

Hartford Toyota responded

Thank you so much for your excellent review, Jill! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. The Team at Hartford Toyota

May 06, 2023

very expensive, they fixed something for me and it did not solve the problem, when I went to have it checked again it turned out to be something else and more expensive. wasted money. More

by mcanessa417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugo Muniz
May 09, 2023 -

Hartford Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. The Team at Hartford Toyota

May 06, 2023

Service charges absorbinant fees for every thing and do not liver up to service contracts or warranties. I find them to be so dishonest and rude that I would never use them again or never purchase a car at More

by Klemkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Elliot, Mike Wells
May 11, 2023 -

Hartford Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. The Team at Hartford Toyota

May 05, 2023

Very professional staff. I appreciated the fast and simple car buying process. Clear communication allowing paperwork portion to go smoothly. More

by bramos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard McAllister, Jr., Omar Rivera, Andie Montanez
May 05, 2023 -

Hartford Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Team at Hartford Toyota

May 04, 2023

Ben and the Guy were incredible to work with and made the transaction quick (approximately one hour) and easy. Simply a pleasure to work with Hartford Toyota. More

by holiday.enterprises
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Root
May 05, 2023 -

Hartford Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Team at Hartford Toyota

May 02, 2023

Omar Rivera was super helpful through the entire process if I could give him over 5 stars I would. He went above and beyond for us. Highly recommend More

by colga913
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Rivera, Andie Montanez
May 02, 2023 -

Hartford Toyota responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Hartford Toyota! The Team at Hartford Toyota

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