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Hartford Toyota

Hartford, CT

4.6
3,857 Reviews

135 West Service Road

Hartford, CT

06120

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Showing 3,857 reviews

June 09, 2023

Expensive items to service. Such as filters 100.00. Battery. 200.00 oil 125.00. More

by Frandoug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Elliot
Jun 11, 2023 -

Hartford Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Team at Hartford Toyota

June 08, 2023

Rick McCallister & Omar Rivera are the easiest people in the world to work with during the lease of my new vehicle. I would highly recommend them to anyone! More

by rand1527
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich McAllister, Omar Rivera
Jun 08, 2023 -

Hartford Toyota responded

Congratulations on your new vehicle! We are so glad that Rick and Omar had the opportunity to work with you, and that they could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! The Team at Hartford Toyota

June 08, 2023

The service manager took case urgent and my problem was solved with in one hour she is really good manager. More

by tanweers.email
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
Jun 08, 2023 -

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Hartford Toyota

June 07, 2023

They do Excellent work, and very pleasant workers . Comfortable waiting area, and they washed my car! More

by Pat D
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
Jun 08, 2023 -

Hartford Toyota responded

Pat, thank you for choosing Hartford Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! The Team at Hartford Toyota

June 02, 2023

Always courteous and keep me informed while I wait in their comfortable waiting room which is roomy. More

by Keirvine48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
Jun 02, 2023 -

Hartford Toyota responded

We are very happy to hear Janice provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Team at Hartford Toyota

June 02, 2023

I would recommend Hartford Toyota Superstore to anyone who is looking for a new car. All the staff we worked with was professional and the process to buy a new truck was very smooth. We are very happy wit More

by Alex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rene Fernandez, Gaetano Pagliano, Brianna (Bri) Garay
Jun 04, 2023 -

Hartford Toyota responded

Alex, here at Hartford Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the vehicle they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! The Team at Hartford Toyota

June 01, 2023

Hugo is the man ,the bomb professional polite knows his stuff. Top of his game give him a raise or increase the guy’s commissions on every service contract he writes More

by Yotaguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The top mechanic is an award winning mechanic that has been recognized by Toyota international in Japan I would treat this guy like a king. If you don’t I’ll hire him to work on my cars I race at limerock track in Connecticut , Andie Montanez, Hugo Muniz
Jun 02, 2023 -

Hartford Toyota responded

Thank you for the kind words for Hugo and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. The Team at Hartford Toyota

June 01, 2023

Honest, respectful, made the experience pleasant, exceeded our expectations, made it worth driving 2 hours to buy a car from them. Would highly recommend and will return when we are ready to purchase More

by hi
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brianna (Bri) Garay, Jennifer Glidewell
Jun 02, 2023 -

Hartford Toyota responded

Thanks for sharing your thoughts about your experience with Hartford Toyota. Jennifer and our team appreciate your business and hope to see you again soon! The Team at Hartford Toyota

May 31, 2023

General manager of the Hartford Toyota should not be in the position of managing the company He’s a very unprofessional person who doesn’t know how to handle the situation More

by nyc188
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gaetano Pagliano, Jennifer Glidewell
Jun 06, 2023 -

Hartford Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. The Team at Hartford Toyota

May 30, 2023

Clean modern well staffed always giving sound advice on service needs . Awesome video and inspections . More

by hondablueteam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bo Myta, Stephen Elliot, Mike Wells, Hugo Muniz, Janice Acosta
May 31, 2023 -

Hartford Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. The Team at Hartford Toyota

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