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Hartford Toyota

Hartford, CT

4.6
3,832 Reviews

135 West Service Road

Hartford, CT

06120

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Showing 3,832 reviews

June 02, 2023

I would recommend Hartford Toyota Superstore to anyone who is looking for a new car. All the staff we worked with was professional and the process to buy a new truck was very smooth. We are very happy wit More

by Alex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rene Fernandez, Gaetano Pagliano, Brianna (Bri) Garay
Jun 04, 2023 -

Hartford Toyota responded

Alex, here at Hartford Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the vehicle they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! The Team at Hartford Toyota

June 01, 2023

Hugo is the man ,the bomb professional polite knows his stuff. Top of his game give him a raise or increase the guy’s commissions on every service contract he writes More

by Yotaguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The top mechanic is an award winning mechanic that has been recognized by Toyota international in Japan I would treat this guy like a king. If you don’t I’ll hire him to work on my cars I race at limerock track in Connecticut , Andie Montanez, Hugo Muniz
Jun 02, 2023 -

Hartford Toyota responded

Thank you for the kind words for Hugo and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. The Team at Hartford Toyota

June 01, 2023

Honest, respectful, made the experience pleasant, exceeded our expectations, made it worth driving 2 hours to buy a car from them. Would highly recommend and will return when we are ready to purchase More

by hi
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brianna (Bri) Garay, Jennifer Glidewell
Jun 02, 2023 -

Hartford Toyota responded

Thanks for sharing your thoughts about your experience with Hartford Toyota. Jennifer and our team appreciate your business and hope to see you again soon! The Team at Hartford Toyota

May 31, 2023

General manager of the Hartford Toyota should not be in the position of managing the company He’s a very unprofessional person who doesn’t know how to handle the situation More

by nyc188
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gaetano Pagliano, Jennifer Glidewell
Jun 06, 2023 -

Hartford Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. The Team at Hartford Toyota

May 30, 2023

Clean modern well staffed always giving sound advice on service needs . Awesome video and inspections . More

by hondablueteam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bo Myta, Stephen Elliot, Mike Wells, Hugo Muniz, Janice Acosta
May 31, 2023 -

Hartford Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. The Team at Hartford Toyota

May 30, 2023

Very professional and efficient! I really appreciated how smoothly everything went! Thank you very much!! More

by pccmay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Olvera
May 31, 2023 -

Hartford Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hartford Toyota! The Team at Hartford Toyota

May 28, 2023

The service was excellent and Jennifer was very attentive and helpful. I would recommend her to my friends More

by powellgregory955
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Glidewell
May 29, 2023 -

Hartford Toyota responded

Thank you, Gregory, for sharing your thoughts about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

May 28, 2023

When I brought my car in the service manager (Bo)? Was very nice and helpful. Before the car went I I purchased a replacement hubcap and either handed it to him or I placed it on the front seat. It More

by Rmeehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bo Myta
Jun 01, 2023 -

Hartford Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. The Team at Hartford Toyota

May 25, 2023

Bo was very informative & patient. Answered all my questions and explained all repairs in full. More

by Gsammy124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bo Myta
May 26, 2023 -

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear Bo and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Hartford Toyota

May 25, 2023

I really liked working with Roy! He kept me updated throughout the time my car was being worked on. I’m so glad he was there and not Janice Acosta. Janice was rude and disorganized w More

by Carpio81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy , Janice Acosta
May 26, 2023 -

Hartford Toyota responded

Thank you for taking the time to share your thoughts on working with Roy, Janice, and our team. We're glad to hear we delivered such a great experience! The Team at Hartford Toyota

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