Back

Hartford Toyota

Hartford, CT

4.6
3,857 Reviews

135 West Service Road

Hartford, CT

06120

Directions

By Type

Showing 3,857 reviews

July 01, 2023

Excellent service and professional staff. Very limited inventory for new or used vehicles not much to choose from. More

by Patty-Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
Jul 03, 2023 -

Hartford Toyota responded

Patty and Mike, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Team at Hartford Toyota

July 01, 2023

I recommend the service department review all test that failed. I was surprised to find a report in my car that said my alignment failed. I didn’t know if it had been fixed corrected or watt. I had to call More

by Amy JacksonGrove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Elliot
Jul 03, 2023 -

Hartford Toyota responded

Amy, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Team at Hartford Toyota

June 30, 2023

I find it a positive thing that I did not feel like a victim to a smooth, slick operation. Omar was a very genuine person. More

by bob
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Omar Rivera, Andie Montanez
Jul 03, 2023 -

Hartford Toyota responded

Bob, It's fantastic to hear that Omar provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Hartford Toyota! The Team at Hartford Toyota

June 30, 2023

I was very happy with my experience at Hartford Toyota. Everyone was very patient and worked with me to achieve the best deal. Jeanette and Bri were extremely helpful, not to mention the managers Guy and E More

by AGA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eli , Gaetano Pagliano, Jeannette Garcia, Brianna (Bri) Garay
Jul 03, 2023 -

Hartford Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Bri, Jeannette, Eli, and Guy can do to assist you, please do not hesitate to let us know. We are always happy to help! The Team at Hartford Toyota

June 29, 2023

This is my third review your computers must not been receiving them. Ben was great I couldn’t had gotten a better sales person very knowledgeable, polite and pleasant to talk to in fact everyone at the More

by rperritt02
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ben Root
Jun 29, 2023 -

Hartford Toyota responded

We are very happy to hear that Ben provided you with such a positive experience! We sincerely value your business, Richard, and look forward to your next visit. The Team at Hartford Toyota

June 29, 2023

People are very supportive and helpful. I have one issue though. My garage door is not connected. I called them but still not sorted More

by ashu_34885
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Henry Montgomery, Pat Esposito, Andie Montanez
Jun 30, 2023 -

Hartford Toyota responded

Here at Hartford Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! It was a pleasure having you at the dealership. We appreciate your review! Please call us regarding your garage door. I'm sure that we can help with that! The Team at Hartford Toyota

June 28, 2023

Courtesy, promptness, good job, detailed explanation of what services your car got. Good car wash!! More

by Pacoperu7779
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bo Myta, Stephen Elliot, Janice Acosta
Jun 29, 2023 -

Hartford Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hartford Toyota! The Team at Hartford Toyota

June 28, 2023

Omar Rivera was the consummate professional. He was personable and extremely thorough explaining all the details of my new Rav4Prime. I never felt pressure from him and I never felt I was bein More

by bob
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andy in the business office concluded the purchase professionally., Omar Rivera
Jun 29, 2023 -

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear Omar was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Bob, please let us know. The Team at Hartford Toyota

June 27, 2023

Jenn was outstanding I got a great deal The truck they had in stock was perfect More

by clancyb101
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gaetano Pagliano, Jennifer Glidewell, Andie Montanez
Jun 28, 2023 -

Hartford Toyota responded

Thank you so much for your excellent review! We are so glad that Jenn had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new truck, and don't hesitate to reach out if you need anything else. The Team at Hartford Toyota

June 27, 2023

The detailing service was incomplete initially. I brought it back to fix the items that were missed and it still was not up to par. This will be my last complaint on the matter. I'll never use this More

by Tcummins0709
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Felix was very nice and tried to accommodate me. However he wasn't the one performing the service.
Jul 01, 2023 -

Hartford Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Team at Hartford Toyota

...
51
...