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Hartford Toyota

Hartford, CT

4.6
3,830 Reviews

135 West Service Road

Hartford, CT

06120

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Showing 3,830 reviews

September 19, 2023

Service department is very good. Would have appreciated a heads up from the sales department last November before picking up the RAV4 that it only had one smart key. We only found ou More

by Jaroulier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bo Myta, Stephen Elliot
Sep 20, 2023 -

Hartford Toyota responded

Thank you for choosing Hartford Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! The Team at Hartford Toyota

September 18, 2023

It was fast and easy and did not have to wait for a long time. More

by Carlos
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz
Sep 19, 2023 -

Hartford Toyota responded

Thank you, Carlos! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hartford Toyota. The Team at Hartford Toyota

September 16, 2023

Service representative was excellent. Best experience ever. I highly recommend these guys for all your service/sales needs. More

by TitiJany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Benyi, Rich McAllister, Richard McAllister, Jr., Chris Mojsa, Orion Pickham, Matt Ford, Pat Esposito, Mike Wells, Hugo Muniz, Janice Acosta
Sep 18, 2023 -

Hartford Toyota responded

Thank you for choosing Hartford Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! The Team at Hartford Toyota

September 14, 2023

Wonderful service and a great experience overall. I would highly recommend and come back soon. More

by Mikerubano13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bo Myta
Sep 15, 2023 -

Hartford Toyota responded

Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hartford Toyota. The Team at Hartford Toyota

September 13, 2023

I've had a terrible experience with no resolution yet. I continue to wait since friday 9/8 for the sales manager and/or service director to contact me. More

by bb
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Eliezer Valdes
Sep 16, 2023 -

Hartford Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. We'd love to get to the bottom of this and turn things around for you. The Team at Hartford Toyota

September 10, 2023

I had a fantastic experience at Toyota Hartford, thanks to the exceptional service provided by Omar Rivera, the salesperson, and Briana who assisted with the financing process. Omar not only helped me with More

by luissantiago1122
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brianna (Bri) Garay, Omar Rivera
Sep 10, 2023 -

Hartford Toyota responded

Thank you, Luis, for your kind words for Omar and Brianna! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hartford Toyota. The Team at Hartford Toyota

September 09, 2023

Excellent purchase and delivery experience including general manager. Delivery was quick and vehicle looked great. More

by deconnolly1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gaetano Pagliano, Andie Montanez, Rene Fernandez
Sep 10, 2023 -

Hartford Toyota responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Hartford Toyota are glad to have you as a customer. The Team at Hartford Toyota

September 09, 2023

Quality dealership. I was able to make an appointment and get in quickly on a Saturday.. Very professional service advisors and a nice lounge. More

by Bmw328Cb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Benyi, Bo Myta, Stephen Elliot
Sep 10, 2023 -

Hartford Toyota responded

Thanks for sharing your thoughts about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

September 08, 2023

Brought truck in with known speedometer issue and was upsold on other issues that were not my concern. Oil was changed, service receptionist was nice but main concern ignored and offered to be charged a More

by mcalderone1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janice Acosta
Sep 12, 2023 -

Hartford Toyota responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. The Team at Hartford Toyota

September 08, 2023

Omar was excellent at explaining everything and making the process smooth! Thank you for all your help More

by Harveylianna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brianna (Bri) Garay, Omar Rivera
Sep 08, 2023 -

Hartford Toyota responded

Thank you so much for choosing Hartford Toyota! Congrats on your new purchase, and let us know if we can be of any more assistance! The Team at Hartford Toyota

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