Hartford Toyota
Hartford, CT
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All these Horse-crap about how great this dealership is, are complete LIES!! I have never in my life been so disrespected or have I experience such poor customer service. I felt I was taken advantage of by are complete LIES!! I have never in my life been so disrespected or have I experience such poor customer service. I felt I was taken advantage of by the sales man I dealt with. After he tried to sell me a car I did not like or couldn't afford. I specifically told him I was not going to go through with the car I will however consider another vehicle in my price range or at-least something I like he still when ahead process my info & call me 2days later to let me know I was approved for the car! When I tried to explain I did not want the car for the hundred time I was rudely ask by another staff member on the phone "who changes their mind in 2day about car" continued to disrespect me then proceed to hang up phone! I called back & spoke with the manager who seems annoyed & was only concerned I was "yelling" (a this point who wouldn't). These people are complete unprofessionals before all this I inquired online about trading in my car I was harassed with a phone-call & email everyday sometimes 3times a day!! my down payment was taken from my acct. in less than 1hr & now 7days later I am still waiting for my refund! I even left a msg for the owner & of course he never returned my call. I am never a person to write reviews or complain about things like this but what happen to me noone should ever encounter anything like this! I get trying to make a sale but you should never take advantage of people like this!! Even if I'm given a car for free here I wouldn't want it as I'm so disgusted with the way I was treated! WORST DEALERSHIP!!!! More
Experience was wonderful. The folks at Hartford Toyota were patient, warm and friendly and I am satisfied with the service and the product. I will come for my next Toyota were patient, warm and friendly and I am satisfied with the service and the product. I will come for my next Toyota More
I have been bringing my families cars here for many years and have always had a great experience. Chip has great customer service skills and always goes above and beyond to accomadate my service needs. He and have always had a great experience. Chip has great customer service skills and always goes above and beyond to accomadate my service needs. He always works with our busy schedule and is honest when it comes to any questions we have. Chip has knowledge. integrity, is very friendly and is a big part of why we continue to bring our vehicles to be serviced at Hartford Toyota. More
Gabriel Ortiz provided excellent service beginning with picking me up at my home, stopping at my bank, and showing me the three different models (Camry, RAV4, Corolla) I was interested in. My ultimate ch picking me up at my home, stopping at my bank, and showing me the three different models (Camry, RAV4, Corolla) I was interested in. My ultimate choice was a new Camry. He was extremely knowledgeable in explaining the various features of the car and how they worked. Gabriel was a true gentleman throughout the whole process, keeping me informed on the status of extras purchased and being installed. Also, I need to mention Manager Andrew Lombardo who was also very friendly and efficient as well. I was amazed at the paperwork involved which was handled flawlessly. I highly recommend asking for Gabriel if you are looking for a new (or used) Toyota. Both Gabriel and Andrew made me feel very comfortable throughout the whole process. Job well done!! P.S. This is my fourth Toyota Camry I have purchased from Hartford Toyota. More
I'm not the one to write reviews, thinking about it this may be the first review I have ever written. Well I was so impressed with the magic Marc Clemons worked I felt compelled to. I went to Hartford this may be the first review I have ever written. Well I was so impressed with the magic Marc Clemons worked I felt compelled to. I went to Hartford Toyota very skeptical about being able to get what I wanted within the budget that I had. Not to mention my credit wasn't the best. I went in on Friday afternoon right before closing. My salesman Jared was great, I went in interested in a 2014 Camry. After talking to me for 10mins he was convinced the 2014 Corolla was a better fit for me. We Jared hit the nail on the head. One look and I was in LOVE! While he was doing my paperwork, Marc came over to introduce himself. He asked me how soon I was expecting to purchase a vehicle. I explained I wanted to drive off with one that night. Marc left to run some numbers and came back over. He explained he can let me drive off with one tonight but it would be out of my price range. He saw how disappointed I was and asked if I give him through the weekend he will do everything in his power to get me to the monthly payments I want. Well guess what??? He did exactly what he promised! I now own a brand new 2014 Toyota Corolla, and I LOVE it!!!! Marc definitely worked his magic for me!!! Great job Jared Kosky and thank you for going above and beyond Marc Clemons!!! You have turned me into a Toyota lover :) More
Service was excellent we were kept up date with all the repairs and Chip was a delight to deal with. We have all our cars serviced at Hartford Toyota. repairs and Chip was a delight to deal with. We have all our cars serviced at Hartford Toyota. More
I cannot say enough great things about Hartford Toyota and all the people I worked with when I purchased my car. They were all very friendly and professional. The salesman was Rich McAllister and he kne and all the people I worked with when I purchased my car. They were all very friendly and professional. The salesman was Rich McAllister and he knew his product line and the competitions very well. I have and will continue to recommend Hartford Toyota to all my friends as the ONLY PLACE to buy a car New or Used !! More
We ONLY deal with Chip...have total faith in him; his recommendations and his quality of service. . Keep him on board. . NEVER let him go! Sue C.. recommendations and his quality of service. . Keep him on board. . NEVER let him go! Sue C.. More
Our experience at Hartford Toyota is one of the best we have ever had. Our sales associate, Ira Osu exhibited excellent customer service from the time of our first meeting until we drove away in our new v have ever had. Our sales associate, Ira Osu exhibited excellent customer service from the time of our first meeting until we drove away in our new vehichle. He was attentive, understanding, direct, and very knowledgeable about the product and services offered by Hartford Toyota. Not only were we extremely satisfied with our customer service from Ira, but we were also very pleased with our interactions with the Business Manager, Marc Clemons and the service advisor, Matt Ford. Marc worked out a great deal for us and Matt ensured that we were satisfied with our purchase before leaving the dealership. We couldn't have asked for better service and look forward to doing business with Hartford Toyota again in the future. We will definitely recommend others to visit. - Garfield & Matrisha Walker More
This is the forth car I have purchased from Hartford Toyota, and each time the experience was a wonderful, effortless experience. I used to say "I would rather go to the dentist, than go to car dealer Toyota, and each time the experience was a wonderful, effortless experience. I used to say "I would rather go to the dentist, than go to car dealer and buy a car," but that is no longer true. Each step of the process was effortless at Hartford Toyota. Choosing the right car, the options i wanted and the financing was a pleasure. With so many dealerships to choose from I would not even consider going anywhere else to purchase a car. More











