Hartford Toyota

The salesman was very friendly from the beginning. He showed me different options that would fit into my price range. He also worked with me on the price of the car (based on KBB value) and the amount th showed me different options that would fit into my price range. He also worked with me on the price of the car (based on KBB value) and the amount the payments would be a month. He was very knowledgeable and described the features of all the cars I looked at. The overall process was very easy and very well explained by all the staff that I met. I am very satisfied with my car as well as the warranty that was offered and I would definitely recommend this dealership and especially recommend Mike to all my friends and family. More

Hartford Toyota was the third Toyota dealership I visited in a 3-day period. Rich McAllister was extremely responsive to my Internet inquiry. He continued the quality of responsiveness by having Jill Bruno in a 3-day period. Rich McAllister was extremely responsive to my Internet inquiry. He continued the quality of responsiveness by having Jill Bruno follow up to confirm my appt. I got an email from Jill with directions and she was so friendly on the phone. As tired as I was, this type of interest in me by your sales team prompted to visit the Hartford store. I was immediately connected to Michael Delemos when I got there. I was told that "Mike will take care of you." This was such a true statement. He's very kind, knowledgeable about the cars, and extremely patient. I also really appreciated his calm demeanor...because this also kept me calm. This was especially key during the negotiation process. I also got the sense he was working very hard to have the deal work. I think Mike is dedicated to his customers, which is a comforting feeling, especially now that I'm part of the Toyota family. He reassured me numerous times that I could call him with questions on his cell...which makes me feel that even though the sale is "done", my satisfaction as a customer still matters to him. More

I recently purchased a Toyota Rav 4 from Hartford Toyota and had a great experience. I began consultation with a used car manager who helped me with everything I needed until setting me up with a new car s and had a great experience. I began consultation with a used car manager who helped me with everything I needed until setting me up with a new car sales consultant. They found the exact car I wanted and had it safely to me from another state within the week with extra accessories installed. They were very friendly and polite and I will continue service with them, surely. Not to mention, I Love my car! More

Sometimes purchasing a new car can be a bit overwhelming but not when you go to Hartford Toyota. The staff is attentive and they respect your time. Today I purchased my second Toyota Camry from them. Andrew but not when you go to Hartford Toyota. The staff is attentive and they respect your time. Today I purchased my second Toyota Camry from them. Andrew Lombardo was knowledgeable about the Camry because he has one himself and he was also very personable and easy to talk to! More

The people at Hartford Toyota were great to work with...I saw a car online, and within an hour I was test driving it. Louis Plaza and Arnold were very helpful and polite, they weren't pushy at all. The dea saw a car online, and within an hour I was test driving it. Louis Plaza and Arnold were very helpful and polite, they weren't pushy at all. The dealership was very busy but not crowded. Within 24 hours I was driving away with a great new car, with an amazing warranty that will give me peace of mind for several years. Louis Plaza got me a great deal on my trade in, and pulled some strings to get the exact financing that I wanted. And Eddie Calderon helped navigate through all the paperwork effortlessly. It was like a big smoothly operating machine...I definitely went to the right place. They rocked! Luke Newington More

I have been buying cars for 25yrs and my next car will be my 30th vehicle. I have never had a worst car buying experience then I've had at Hartford Toyota. I was lied to at every turn. The sale's person I wo my 30th vehicle. I have never had a worst car buying experience then I've had at Hartford Toyota. I was lied to at every turn. The sale's person I worked with was inexperienced and he could'nt keep his lies straight. He kept running up to this desk to talk to someone who looked younger then he was. It was ridiculus and unprofessional and a total waste of my time. I went to that dealership on one of their internet deals.It turned out to be a lie just to get me into the dealership. More

Everyone one at the dealership was very nice and helpful. I came in with a quoted price from another dealership and they beat that quote! They seem to truly care about their customers and want them to have t I came in with a quoted price from another dealership and they beat that quote! They seem to truly care about their customers and want them to have the best experience when it comes to purchasing a new car. I am so glad that I chose Hartford Toyota. More

After purchasing our Toyota Tundra back in October 2011, we needed to trade in my Eldorado which was starting to cost lots of money to maintain. Toyota has always had a great reputation for longevity on th we needed to trade in my Eldorado which was starting to cost lots of money to maintain. Toyota has always had a great reputation for longevity on their vehicles so we decided to look at the sedans that Toyota offered. I had looked at many other types of vehicles but again came back to Toyota for their reputation. In January I called Guy again and advised him of exactly what I was looking for, a 2011 New Toyota Avalon, but not sure if I wanted to purchase or lease. Guy stepped up to the plate again and explained things very easily, gave me pros and cons to both options, answered all my questions, was very professional and courteous. Again Guy won our business. We decided to lease, he got the exact vehicle I wanted within a couple of days and we sealed the deal. Eduardo Calderon had the paperwork ready to go when I got to the dealership, Guy walked me through the entire vehicle and navigation system and off I went. A few days later I noticed that my tire pressure light wouldn’t go out. Now it hasn’t been that cold in January but I figured it was just a pretty sensitive light. I drove down to the dealership to check my tire pressure, which was fine. Doug Beaulieu and the service team bend over backwards to figure out what the issue was. Ended up being a bent pin in the sensor. The service department is always accommodating on both my Avalon and the Tundra. We are very pleased with the Sales support and Service support. I definitely recommend Guy Pagliano at Hartford Toyota for your next vehicle purchase. More

This was my 4th car buying experience and also my Best car buying experience based on price customer service and overall quality. Staff was attentive and resourceful. Effort was made to get me in the exac car buying experience based on price customer service and overall quality. Staff was attentive and resourceful. Effort was made to get me in the exact car I wanted! I highly recommend Hartford Toyota. More

I am writing to praise Shannon LaFontaine for her help regarding a cracked touch screen on our 2008 Prius. She has been very personable and went beyond what I consider to be the “call of duty” to assure regarding a cracked touch screen on our 2008 Prius. She has been very personable and went beyond what I consider to be the “call of duty” to assure that our problem would be corrected and that the platinum warranty would cover the repair as well as a loaned vehicle from Hartford Toyota. Her persistence saved us thousands of dollars. She also kept us well informed as to the status of the repair and at all times behaved in a very professional manner. As a result, all of our future business, including new tires to be installed on January 23rd, will be directed to Hartford Toyota. If all of your employees take such responsibility I am sure that your business will thrive. Thanks to your staff and especially Shannon. More