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Hartford Toyota

Hartford, CT

Overview
Reviews
4.6
3,855 Reviews
Call Dealership (959) 223-4773
View Awards

135 West Service Road

Hartford, CT

06120

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Showing 3,855 reviews

November 19, 2023

I am very happy with the services i received! I will always come back! Awesome!!! More

by mpoetrylover
Recommend Dealer
Yes
Employees Worked With
Felix
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Nov 20, 2023 -

Hartford Toyota responded

Thanks for sharing about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

November 18, 2023

The people who work there is extraordinary. That’s good experience. Nice work. That is great. Nice work. Keep going! More

by felicitad59@gmail. Com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix
Report | Print
Nov 20, 2023 -

Hartford Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hartford Toyota, we look forward to having you as one of our valued customers for many more years to come! The Team at Hartford Toyota

More
November 18, 2023

I traveled further than I would to a closer Toyota dealership and am very pleased with the service, the ease of delivery, and the salesman. More

by pschuler
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Very nice receptionist , Emarkh Bayramov
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Nov 19, 2023 -

Hartford Toyota responded

Thank you for choosing Hartford Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! The Team at Hartford Toyota

November 17, 2023

I don't think my experience was typical. I was working with someone who left, and the process was messed up as a result. Picking up my car was easy and smooth, but the rest of the process More

by adickinson0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brianna (Bri) Garay, Kaleb Desvignes
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Nov 19, 2023 -

Hartford Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. The Team at Hartford Toyota

More
Nov 19, 2023 -

adickinson0 responded

Of course. I did reach out previously and I'm still waiting for a call back.

November 16, 2023

I would definitely recommend this location to someone who's looking to either buy a new or used car.The staff is very professional. More

by leoniewalters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Elliot
Report | Print
Nov 16, 2023 -

Hartford Toyota responded

Thank you for choosing Hartford Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, Leonie, and we hope to see you again! The Team at Hartford Toyota

November 16, 2023

Dealership could not get the truck I wanted so I had to switch to a different lesser vehicle even though my deposit was on another vehicle. Waited hours for financing to get us in. Kaleb did not know the p More

by panicobruce
Recommend Dealer
No
Employees Worked With
Kaleb Desvignes, Kaleb Desvignes
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Nov 19, 2023 -

Hartford Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. The Team at Hartford Toyota

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November 16, 2023

Excllent,knowledgeable, on time, courteous, transparent.. the experience was like expected and similar to what I had in 2018 More

by b patel
Recommend Dealer
Yes
Employees Worked With
Jennifer Glidewell
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Nov 17, 2023 -

Hartford Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hartford Toyota. The Team at Hartford Toyota

November 16, 2023

Kind, courteous and Attentive with Great service, resolved issue and went above and beyond my expectations! More

by kenadams41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
Report | Print
Nov 17, 2023 -

Hartford Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hartford Toyota, we look forward to having you as one of our valued customers for many more years to come! The Team at Hartford Toyota

More
November 14, 2023

Both staff members were rude And acted as if I was inconveniencing them. I have been there before and have had positive experiences More

by Michele Roux
Recommend Dealer
No
Employees Worked With
Stephen and then Carlos (?)
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Nov 17, 2023 -

Hartford Toyota responded

Michele, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. The Team at Hartford Toyota

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November 09, 2023

The very best service experience. Janice Acosta was wonderful, she really cares. Thank you so much, highly recommend! More

by TitiJany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Benyi, Rich McAllister, Richard McAllister, Jr., Chris Mojsa, Orion Pickham, Matt Ford, Pat Esposito, Brianna (Bri) Garay, Hugo Muniz, Janice Acosta
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Nov 10, 2023 -

Hartford Toyota responded

Titi, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Team at Hartford Toyota

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