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Hartford Toyota

Hartford, CT

Overview
Reviews
4.6
3,830 Reviews
Call Dealership (959) 223-4773
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135 West Service Road

Hartford, CT

06120

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Showing 3,830 reviews

November 16, 2023

Dealership could not get the truck I wanted so I had to switch to a different lesser vehicle even though my deposit was on another vehicle. Waited hours for financing to get us in. Kaleb did not know the p More

by panicobruce
Recommend Dealer
No
Employees Worked With
Kaleb Desvignes, Kaleb Desvignes
Report | Print
Nov 19, 2023 -

Hartford Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. The Team at Hartford Toyota

November 16, 2023

Excllent,knowledgeable, on time, courteous, transparent.. the experience was like expected and similar to what I had in 2018 More

by b patel
Recommend Dealer
Yes
Employees Worked With
Jennifer Glidewell
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Nov 17, 2023 -

Hartford Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hartford Toyota. The Team at Hartford Toyota

November 16, 2023

Kind, courteous and Attentive with Great service, resolved issue and went above and beyond my expectations! More

by kenadams41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
Report | Print
Nov 17, 2023 -

Hartford Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hartford Toyota, we look forward to having you as one of our valued customers for many more years to come! The Team at Hartford Toyota

November 14, 2023

Both staff members were rude And acted as if I was inconveniencing them. I have been there before and have had positive experiences More

by Michele Roux
Recommend Dealer
No
Employees Worked With
Stephen and then Carlos (?)
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Nov 17, 2023 -

Hartford Toyota responded

Michele, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. The Team at Hartford Toyota

November 09, 2023

The very best service experience. Janice Acosta was wonderful, she really cares. Thank you so much, highly recommend! More

by TitiJany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Benyi, Rich McAllister, Richard McAllister, Jr., Chris Mojsa, Orion Pickham, Matt Ford, Pat Esposito, Brianna (Bri) Garay, Hugo Muniz, Janice Acosta
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Nov 10, 2023 -

Hartford Toyota responded

Titi, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Team at Hartford Toyota

November 08, 2023

Straight forward sales process with no games. No high pressure sales technique. Positive car buying experience. Friendly personnel. More

by ktm_620
Recommend Dealer
Yes
Employees Worked With
Omar Rivera
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Nov 08, 2023 -

Hartford Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hartford Toyota. The Team at Hartford Toyota

November 05, 2023

The service was exceptional from the moment I entered the dealership and was a greater experience than I expected. More

by britamck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaetano Pagliano, Jeannette Garcia
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Nov 05, 2023 -

Hartford Toyota responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future. The Team at Hartford Toyota

November 02, 2023

Emarkh was very helpful and patient with us despite us being a bit pushy! Helped us get a great deal on a car my wife and I love so far. Happy we were able to do business with him. More

by mattlis6994
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andie Montanez, Emarkh Bayramov
Report | Print
Nov 02, 2023 -

Hartford Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Emarkh and our team, and we look forward to working with you again. The Team at Hartford Toyota

November 02, 2023

Quick service , the advisor was honest & friendly . My car was fixed in less than 6 hours More

by Sakina914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bo Myta
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Nov 02, 2023 -

Hartford Toyota responded

Thanks for sharing about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

November 02, 2023

Quick to take care of my needs. Never has left me hanging when my vehicle needs parts More

by jerreldavis62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
Report | Print
Nov 02, 2023 -

Hartford Toyota responded

Thanks for sharing your thoughts about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

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