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Hartford Toyota

Hartford, CT

Overview
Reviews
4.6
3,856 Reviews
Call Dealership (959) 223-4773
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135 West Service Road

Hartford, CT

06120

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Showing 3,856 reviews

December 08, 2023

Very little follow through. Non-responsive overall and didn’t do what was promised. Very disappointing. More

by danitz
Recommend Dealer
No
Employees Worked With
Rene Fernandez
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Dec 13, 2023 -

Hartford Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Team at Hartford Toyota

December 08, 2023

Very pleasant people at the Hartford Toyota and Brandon was a great help as well! More

by Ambrosia B. Ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, Chip Benyi, Rich McAllister, Richard McAllister, Jr., Jim Webster, Bo Myta, Pat Esposito, Stephen Elliot, Mike Wells, Brianna (Bri) Garay
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Dec 10, 2023 -

Hartford Toyota responded

Quality customer service is always our number one priority, and we're happy to hear that Brandon met your expectations. Thank you again for choosing Hartford Toyota, we look forward to having you as one of our valued customers for many more years to come! The Team at Hartford Toyota

December 07, 2023

It was ok The waiting time was long for tire rotation Other than that it was ok More

by Mshakeel796
Recommend Dealer
Yes
Employees Worked With
Janice Acosta, Janice Acosta
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Dec 08, 2023 -

Hartford Toyota responded

Thanks for sharing your thoughts about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

December 07, 2023

I bought a used Camry and the car is amazing. The staff were extremely respectful and kind, and the process was so smooth. I was able to buy the car and drive it home in only a few hours! Prior t More

by chloebubloski
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard McAllister, Jr., Ben Root
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Dec 07, 2023 -

Hartford Toyota responded

Chloe, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hartford Toyota. The Team at Hartford Toyota

December 06, 2023

Fast and professional Hartford Toyota needs more choices for cars and better deals on car repairs. Thank you More

by Beba18_Delia
Recommend Dealer
Yes
Employees Worked With
Janice Acosta, Janice Acosta
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Dec 06, 2023 -

Hartford Toyota responded

Delia, Thank you so much for your excellent review! We are so glad that Janice had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hartford Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. The Team at Hartford Toyota

December 05, 2023

Needed oil change and general service. Chip arranged for a loaner since I had a doctor's visit. Felix handled the purchase and installation of a new tire. Everything with courtesy and ease More

by Jltedder
Recommend Dealer
Yes
Employees Worked With
Chip and Felix
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Dec 05, 2023 -

Hartford Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Team at Hartford Toyota

December 05, 2023

Amazing service and great employees Great service and on time quick to give me a rental nice attitude over all great experience for the first time More

by eferraz98
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz, Hugo Muniz
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Dec 05, 2023 -

Hartford Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Hugo met your expectations. Thank you for choosing Hartford Toyota, we look forward to having you as a valued customer for many years to come! The Team at Hartford Toyota

December 04, 2023

Quick and easy; would purchase there again Everyone was a pleasure to deal with; went over the vehicle in detail which was appreciated More

by SMCGRATH30
Recommend Dealer
Yes
Employees Worked With
Jennifer Glidewell, Jennifer Glidewell
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Dec 04, 2023 -

Hartford Toyota responded

Here at Hartford Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! The Team at Hartford Toyota

December 04, 2023

Excellent reliable dependable service will return for service and to purchase more vehicles in the future More

by Agrier0404
Recommend Dealer
Yes
Employees Worked With
Chip
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Dec 05, 2023 -

Hartford Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hartford Toyota, we look forward to having you as a valued customer for many years to come! The Team at Hartford Toyota

December 03, 2023

Good. Everything went well in a reasonable amount of time. Car looked good after being washed. More

by John
Recommend Dealer
Yes
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Dec 04, 2023 -

Hartford Toyota responded

Thank you so much, John, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hartford Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. The Team at Hartford Toyota

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