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Hartford Toyota

Hartford, CT

4.6
3,830 Reviews

135 West Service Road

Hartford, CT

06120

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Showing 3,830 reviews

December 11, 2023

Always done right with Rep Elliott. That’s why I keep coming back to Hartford Toyota. More

by jdoyle15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Elliot
Dec 11, 2023 -

Hartford Toyota responded

We are very happy to hear Stephen provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Team at Hartford Toyota

December 11, 2023

Short and simple and right to the point Everytime I get serviced there, my vehicle and myself needs are met with no issues. Treated with care and comfort More

by sgrey0418
Recommend Dealer
Yes
Employees Worked With
Janice Acosta, Janice Acosta
Jul 08, 2024 -

Hartford Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! The Team at Hartford Toyota

December 10, 2023

I have been to several car dealerships. I have never found someone like Ms. Janice with such a helpful and attentive approach. The mechanics are the best, She explained to me in detail the More

by Marco007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
Dec 11, 2023 -

Hartford Toyota responded

Thank you for choosing Hartford Toyota. Your feedback and rating mean a lot to us. We're glad Janice and the team were able to help, and we hope to see you again! The Team at Hartford Toyota

December 09, 2023

Hugo Muniz is a very special Toyota representative and I had the pleasure to have my Highlander service thru him. I will be returning soon and look forward to having my Toyota repaired. again.Great service More

by José Diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz
Dec 10, 2023 -

Hartford Toyota responded

It has been a pleasure serving you, José. Quality customer service is always our number one priority, and we're happy to hear that Hugo met your expectations. Thank you for choosing Hartford Toyota; we look forward to having you as a valued customer for many years to come. The Team at Hartford Toyota

December 08, 2023

Very little follow through. Non-responsive overall and didn’t do what was promised. Very disappointing. More

by danitz
Recommend Dealer
No
Employees Worked With
Rene Fernandez
Dec 13, 2023 -

Hartford Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Team at Hartford Toyota

December 08, 2023

Very pleasant people at the Hartford Toyota and Brandon was a great help as well! More

by Ambrosia B. Ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, Chip Benyi, Rich McAllister, Richard McAllister, Jr., Jim Webster, Bo Myta, Pat Esposito, Stephen Elliot, Mike Wells, Brianna (Bri) Garay
Dec 10, 2023 -

Hartford Toyota responded

Quality customer service is always our number one priority, and we're happy to hear that Brandon met your expectations. Thank you again for choosing Hartford Toyota, we look forward to having you as one of our valued customers for many more years to come! The Team at Hartford Toyota

December 07, 2023

I bought a used Camry and the car is amazing. The staff were extremely respectful and kind, and the process was so smooth. I was able to buy the car and drive it home in only a few hours! Prior t More

by chloebubloski
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard McAllister, Jr., Ben Root
Dec 07, 2023 -

Hartford Toyota responded

Chloe, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hartford Toyota. The Team at Hartford Toyota

December 07, 2023

It was ok The waiting time was long for tire rotation Other than that it was ok More

by Mshakeel796
Recommend Dealer
Yes
Employees Worked With
Janice Acosta, Janice Acosta
Dec 08, 2023 -

Hartford Toyota responded

Thanks for sharing your thoughts about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

December 06, 2023

Fast and professional Hartford Toyota needs more choices for cars and better deals on car repairs. Thank you More

by Beba18_Delia
Recommend Dealer
Yes
Employees Worked With
Janice Acosta, Janice Acosta
Dec 06, 2023 -

Hartford Toyota responded

Delia, Thank you so much for your excellent review! We are so glad that Janice had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hartford Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. The Team at Hartford Toyota

December 05, 2023

Needed oil change and general service. Chip arranged for a loaner since I had a doctor's visit. Felix handled the purchase and installation of a new tire. Everything with courtesy and ease More

by Jltedder
Recommend Dealer
Yes
Employees Worked With
Chip and Felix
Dec 05, 2023 -

Hartford Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Team at Hartford Toyota

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