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Hartford Toyota

Hartford, CT

4.6
3,857 Reviews

135 West Service Road

Hartford, CT

06120

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Showing 3,857 reviews

January 12, 2024

Very long waiting time. I was informed that I need a battery change, and the charge is way higher than how much we were charged for my the other vehicle in another dealershi More

by peizhang1022
Recommend Dealer
No
Employees Worked With
Hugo Muniz, Hugo Muniz
Jan 17, 2024 -

Hartford Toyota responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. The Team at Hartford Toyota

January 12, 2024

Very efficient And will refer family and friends to Hartford Toyota It's been a pleasure doing business with Hartford Toyota More

by nevillebrand0817
Recommend Dealer
Yes
Employees Worked With
Gaetano Pagliano, Gaetano Pagliano
Jan 14, 2024 -

Hartford Toyota responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Hartford Toyota are glad to have you as a customer. The Team at Hartford Toyota

January 12, 2024

Absolutely fantastic service! Speedy and knowledgeable. Overall a seem less experience every time. Thanks Janice! More

by Numiraman1978
Recommend Dealer
Yes
Employees Worked With
Janice Acosta, Janice Acosta
Jan 14, 2024 -

Hartford Toyota responded

Thank you so much for your kind words for Janice, and for taking the time to leave us this wonderful feedback! The Team at Hartford Toyota

January 12, 2024

Made the out of state purchase very easy. They had me in and out quickly so I could get on the road More

by raymon7702
Recommend Dealer
Yes
Employees Worked With
Gaetano Pagliano, Gaetano Pagliano
Jan 14, 2024 -

Hartford Toyota responded

Thank you, Raymon, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Hartford Toyota

January 12, 2024

They are not honest with the price, interest etc. they overcharge and try to hide the fees with in the monthly payment so at the end you pay more than $5K more but you don't even notice. More

by omerhoke
Recommend Dealer
No
Employees Worked With
Henry Montgomery, Henry Montgomery
Jan 17, 2024 -

Hartford Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. The Team at Hartford Toyota

January 09, 2024

I had a relatively painless experience; it was my first time financing a vehicle and Omar was very helpful in explaining all the details. More

by torymis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Escarli Ramos, Brianna (Bri) Garay, Omar Rivera
Jan 10, 2024 -

Hartford Toyota responded

It's fantastic to hear that Omar provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Hartford Toyota! The Team at Hartford Toyota

January 01, 2024

Took at on time. Messages kept me up on what was going on. Estimate & actual pay was good More

by kddd0
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz, Hugo Muniz
Jul 15, 2024 -

Hartford Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Team at Hartford Toyota

December 30, 2023

My salesman and first Mgr guy were terrific . Took ownership in October, still waiting for my second key fob . Which was told would be coming from Toyota? Will contact dealership again and if no More

by cdayhoff1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gaetano Pagliano, Emarkh Bayramov
Jan 04, 2024 -

Hartford Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. The Team at Hartford Toyota

December 29, 2023

I had a fantastic experience with Hartford Toyota. They made the car buying process as stress-free and simple as possible and all of my questions and concerns were addressed as quickly as possible. More

by paltz05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nuno MIranian - 5 stars , Jeannette Garcia, Pat Esposito, Omar Rivera
Dec 30, 2023 -

Hartford Toyota responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. Congratulations on your new vehicle! We look forward to continuing to serve you in the future! The Team at Hartford Toyota

December 28, 2023

Regular Nothing special about the service nice hard working people. She was pleasant but I felt that the price for the service was too expensive and that's on the company More

by bieconsultant
Recommend Dealer
No
Employees Worked With
Janice Acosta, Janice Acosta
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