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Hartford Toyota

Hartford, CT

4.6
3,830 Reviews

135 West Service Road

Hartford, CT

06120

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Showing 3,830 reviews

December 30, 2023

My salesman and first Mgr guy were terrific . Took ownership in October, still waiting for my second key fob . Which was told would be coming from Toyota? Will contact dealership again and if no More

by cdayhoff1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gaetano Pagliano, Emarkh Bayramov
Jan 04, 2024 -

Hartford Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. The Team at Hartford Toyota

December 29, 2023

I had a fantastic experience with Hartford Toyota. They made the car buying process as stress-free and simple as possible and all of my questions and concerns were addressed as quickly as possible. More

by paltz05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nuno MIranian - 5 stars , Jeannette Garcia, Pat Esposito, Omar Rivera
Dec 30, 2023 -

Hartford Toyota responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. Congratulations on your new vehicle! We look forward to continuing to serve you in the future! The Team at Hartford Toyota

December 28, 2023

Regular Nothing special about the service nice hard working people. She was pleasant but I felt that the price for the service was too expensive and that's on the company More

by bieconsultant
Recommend Dealer
No
Employees Worked With
Janice Acosta, Janice Acosta
December 27, 2023

I am delighted with the service I've received at this dealership since 2020. Jeanette Garcia has been my sales associate since my first lease of a 2021 Toyota RAV 4 in 2020 and a 2024 Toyota RAV 4 no More

by Gabby Ferrell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gaetano Pagliano, Jeannette Garcia, Brianna (Bri) Garay
Dec 27, 2023 -

Hartford Toyota responded

Thank you so much for your excellent review, Gabby! We are so glad that Jeannette and the team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. The Team at Hartford Toyota

December 22, 2023

They di an OK job. And called when a vehicle was located that I was looking for More

by tsimoes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emarkh Bayramov
Dec 27, 2023 -

Hartford Toyota responded

Thank you for this feedback. We always strive to provide our customers with a 5-star experience, and we're sorry that we fell short here. Would you mind sending us a message with your contact information so we can learn more and address any concerns you may have? We appreciate your business and hope you will give us another opportunity to serve you. The Team at Hartford Toyota

December 18, 2023

I spent so much money on my car to get it fixed and they haven’t find the problem yet More

by germanmartinez50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Elliot
Dec 21, 2023 -

Hartford Toyota responded

German, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. The Team at Hartford Toyota

December 18, 2023

It was a simple task, it was done quick. One of the tire valve cap was missing but not big deal. More

by Rav4me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta
Dec 18, 2023 -

Hartford Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hartford Toyota. The Team at Hartford Toyota

December 18, 2023

I had a great experience and would highly recommend Jennifer Glidewell. Honest, knowledgeable, and trustworthy!! More

by Keal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Glidewell
Dec 18, 2023 -

Hartford Toyota responded

Keal, It's great to hear that Jennifer was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hartford Toyota! The Team at Hartford Toyota

December 18, 2023

Excellent dealership. Great customer service experience. Highly recommended! Omar was an exceptional sales associate and a great guy. More

by Dkgionfriddo
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Omar Rivera
Dec 18, 2023 -

Hartford Toyota responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Omar and our team here at Hartford Toyota are glad to have you as a customer. The Team at Hartford Toyota

December 16, 2023

Nice customer service, highly recommended for everyone who needs a car. They have good on every car they have More

by emmanuelowusubaah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chip Benyi, Rich McAllister, Gaetano Pagliano, Richard McAllister, Jr., Jim Webster, Henry Montgomery, Darlene Veazey, Pat Esposito, Omar Rivera, Ben Root
Dec 17, 2023 -

Hartford Toyota responded

Thanks for sharing about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

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