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Hartford Toyota

Hartford, CT

4.6
3,830 Reviews

135 West Service Road

Hartford, CT

06120

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Showing 3,830 reviews

January 26, 2024

Efficient but pricey Easy access, clean facility, appreciated the car wash. Bo was very friendly and helpful More

by Heatherkalin
Recommend Dealer
Yes
Employees Worked With
No
Jan 26, 2024 -

Hartford Toyota responded

Thank you, Heather. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Team at Hartford Toyota

January 26, 2024

Staff is friendly Staff is very friendly and comfortable. Thorough with inspection of car and does not try to sell you in frivolous payments to tune up or 'fix' the car More

by Kylep3obrien
Recommend Dealer
Yes
Jan 26, 2024 -

Hartford Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Team at Hartford Toyota

January 25, 2024

Very invited and welcomed! Everyone was very helpful and understanding knew exactly what I wanted! More

by rsoto464
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard McAllister, Jr., Brianna (Bri) Garay, Ben Root
Jan 25, 2024 -

Hartford Toyota responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Hartford Toyota are glad to have you as a customer. The Team at Hartford Toyota

January 25, 2024

Members are always courteous and move as fast as they can explains what is needed and doesn't force you to buy what is not More

by a.smitty1769
Recommend Dealer
Yes
Employees Worked With
Member
Jan 26, 2024 -

Hartford Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hartford Toyota. The Team at Hartford Toyota

January 25, 2024

Worse experience I ever had at a dealership Terrible customer service, didn't adhere to time frame given, multiple times, kept car overnight and then entire next day in lieu of 1.5-2hrs More

by Janran820
Recommend Dealer
No
Employees Worked With
And Felix
Jan 29, 2024 -

Hartford Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. The Team at Hartford Toyota

January 24, 2024

Friendly receptionist. Engaging salesman. The facility is immaculate. The coffee is free and pretty good. More

by kwradune
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brianna (Bri) Garay, Emarkh Bayramov
Jan 25, 2024 -

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Hartford Toyota

January 22, 2024

Your dealership is clean and inviting. I have never had an issue with your service department. All of your service people have been great. I have never had Janice Acosta as a service rep b More

by ocoeyay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz, Janice Acosta
Jan 22, 2024 -

Hartford Toyota responded

Thank you for choosing Hartford Toyota. Your feedback and rating mean a lot to us. We're glad Janice was able to help, and we hope to see you again! The Team at Hartford Toyota

January 22, 2024

They are kind to me. As soon as I walked , the receptionist greeted me with a smile and asked me what brought me there. I told her, for a regular maintenance, she immedia More

by abuquartey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip,Benyi
Jan 22, 2024 -

Hartford Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hartford Toyota, we look forward to having you as one of our valued customers for many more years to come! The Team at Hartford Toyota

January 19, 2024

It was very good ? ? I would like to see you again It was awesome ?? More

by musharrafh925
Recommend Dealer
Yes
Employees Worked With
Do not remember
Jan 19, 2024 -

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Hartford Toyota

January 19, 2024

I was told I my brakes were grinding, to it to an independent shop , my brakes were not even halfway worn,. The inspection was going to cost $80 to take off all four wheels, I asked to rotate the tir More

by bsixer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janice Acosta
Jan 24, 2024 -

Hartford Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. The Team at Hartford Toyota

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