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Hartford Toyota

Hartford, CT

4.6
3,830 Reviews

135 West Service Road

Hartford, CT

06120

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Showing 3,830 reviews

February 24, 2024

Jenn was super helpful…from the moment i walked in until i walked out with a new car! She was funny, personable, and gave me Tim to make my choice. In the few days we worked together, we built a trust wort More

by rcarrasquillo614
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brianna (Bri) Garay, Jennifer Glidewell
Feb 25, 2024 -

Hartford Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Jenn to be a positive one. Please don't hesitate to reach out if you need anything else. The Team at Hartford Toyota

February 21, 2024

Omar did an amazing job finding the car that I wanted. And I liked how he kept me updated on the progress of the car as the dealership prepared it for pickup. More

by Scott4172
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Rivera
Feb 21, 2024 -

Hartford Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Omar delivered such a great experience! The Team at Hartford Toyota

February 21, 2024

Great person and always attentive to anything we need. She is family to us as well and treat us as such. This was our 3rd time coming to her and I don’t think i will ever go anywhere else to get a vehicle More

by Robert Javier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette Garcia, Brianna (Bri) Garay, Andie Montanez
Feb 21, 2024 -

Hartford Toyota responded

Thanks for sharing your thoughts about your experience with Jeannette and our team here at Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

February 21, 2024

Este es mi tercer carro con Jeannette Garcías ella es una persona súper paciente muy amable profesional y sobre todo muy atenta y muy buena te vas hablar la cosa como son y te ayudará a elegir la mejor opció More

by Jinnette Taveras
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette Garcia, Brianna (Bri) Garay
Feb 21, 2024 -

Hartford Toyota responded

Thank you, Jinnette, for sharing about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

February 21, 2024

Loved the updated report during, between and after. Lived that Stephen kept us updated with our service. The detailed video of areas of concern with my truck More

by jadapitts
Recommend Dealer
Yes
Employees Worked With
Stephen elliot
Feb 21, 2024 -

Hartford Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Team at Hartford Toyota

February 17, 2024

Referral program sucks. Its 3 months have not received any update. Wrote review earlier too but I don't think that was published. More

by keshav.banyal
Recommend Dealer
No
Employees Worked With
Ben Root
Feb 22, 2024 -

Hartford Toyota responded

Keshav, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. The Team at Hartford Toyota

Apr 01, 2024 -

keshav.banyal responded

4/1 - No response yet.

February 15, 2024

Great I just want to know about the pain of my car how is it going More

by joelianykiarely
Recommend Dealer
Yes
Employees Worked With
Janice Acosta, Janice Acosta
Feb 16, 2024 -

Hartford Toyota responded

Thanks for sharing your thoughts about your experience. Please call us for updates! We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

February 14, 2024

Oil was changed, and the service video was informative. 3 stars because there were unnecessary repair recommendations. Good dealer! More

by bvaldes2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice Acosta, Janice Acosta
Feb 14, 2024 -

Hartford Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. The Team at Hartford Toyota

February 13, 2024

Very good Kept me appraised of what's was happening. I had a very good experience. I was ket appraised of what was needed ef for the car . More

by drhricketts
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz, Hugo Muniz
Feb 14, 2024 -

Hartford Toyota responded

Thank you for taking the time to share your thoughts on working with Hugo and our team. We're glad to hear we delivered such a great experience! The Team at Hartford Toyota

February 11, 2024

Bo , the service advisor very accurate on his time and effort prediction Bo , the service advisor very accurate on his time and effort prediction and he kept me up to date as work progressed More

by Jcolbeck
Recommend Dealer
Yes
Employees Worked With
No
Feb 12, 2024 -

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Hartford Toyota

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