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Hartford Toyota

Hartford, CT

4.6
3,830 Reviews

135 West Service Road

Hartford, CT

06120

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Showing 3,830 reviews

March 21, 2024

Ben Root was an excellent salesperson and he really knew a lot about the vehicle we purchased. Ben answered all of our questions thoroughly. It couldn’t have been a better experience! More

by brucedeprest
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Esposito, Ben Root
Mar 21, 2024 -

Hartford Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Ben delivered such a great experience. Congratulations on your new purchase, Bruce! The Team at Hartford Toyota

Mar 21, 2024 -

brucedeprest responded

It is so nice to have a dealership that really cares about their customers!

March 19, 2024

Exceptional work, great result, they listen to what I ask for. If I have any concerns they are always addressed More

by Sabett
Recommend Dealer
Yes
Employees Worked With
Bo Myta
Mar 19, 2024 -

Hartford Toyota responded

Sabett, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Team at Hartford Toyota

March 18, 2024

Took longer than I was told Originally I was told about it should take about an hour and it was 1:45 I didn't like fact that they adjusted the driver seat and they wash the car without drying it which leav More

by shark_snoll
Recommend Dealer
Yes
Employees Worked With
Janice Acosta, Janice Acosta
Jul 05, 2024 -

Hartford Toyota responded

We are sorry to hear that you didn't have a fully satisfying experience. Thank you for bringing it to our attention. We sincerely value your business and hope you will give us another opportunity to serve you. The Team at Hartford Toyota

March 18, 2024

Very clear advise and choices for maintenance on my 2018 Prius 3. No selling or pushing, just clear direction. Costs for all options clearly shown. All questions answered. (I am pretty knowledgeable about c More

by Eric.Kirk.begg
Recommend Dealer
Yes
Employees Worked With
Janice Acosta, Janice Acosta
Jul 08, 2024 -

Hartford Toyota responded

Hi Eric: It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hartford Toyota! The Team at Hartford Toyota

March 16, 2024

He was knowledgeable and attentive. He really listened to my concerns and explained the issue so I understood. My car was in and out of service quickly which I appreciate. More

by Kim
Recommend Dealer
Yes
Employees Worked With
Steve
Mar 17, 2024 -

Hartford Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Kim, and we look forward to working with you again. The Team at Hartford Toyota

March 14, 2024

Omar was amazing! !!! We bought our car because he was knowledgeable, laid back and professional throughout the whole process! I loved Hartford Toyota and all of their More

by Erin.ruff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Rivera
Mar 15, 2024 -

Hartford Toyota responded

Thank you, Erin, for your feedback on your recent visit to Hartford Toyota. It's great to hear that Omar and the team were able to assist you with your purchase and that you had such a positive experience. The Team at Hartford Toyota

March 13, 2024

I went for a trade and purchase a new CAMRY couple weeks ago, it was the most regrettable decision that I’ve ever made in my life by going to that Toyota dealership. After I purchased the car , asking for m More

by lasilva
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gaetano Pagliano, Richard McAllister, Jr., Ben Root
Mar 16, 2024 -

Hartford Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. The Team at Hartford Toyota

March 09, 2024

I have had a great experience with Toyota Hartford Toyota has excellent service- I would recommend them to family and friends More

by Dmeuci
Recommend Dealer
Yes
Employees Worked With
Janice Acosta, Janice Acosta
Mar 10, 2024 -

Hartford Toyota responded

Thanks for sharing about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

March 07, 2024

They advised me very well, they showed me several options, in general excellent They advised me very well, they showed me several options, the quoting system that Toyota uses is good and easy. overal More

by Correajulian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette Garcia, Jeannette Garcia
Mar 07, 2024 -

Hartford Toyota responded

Julian, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeannette met your expectations. Thank you again for choosing Hartford Toyota, we look forward to having you as one of our valued customers for many more years to come! The Team at Hartford Toyota

March 06, 2024

Good. Works well with customers. Recommend that others patronize this dealership. Good salesmanship and customer service. More

by waltrinam
Recommend Dealer
Yes
Employees Worked With
Henry Montgomery, Henry Montgomery
Mar 07, 2024 -

Hartford Toyota responded

We are so glad that Henry had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! The Team at Hartford Toyota

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