Harte Volkswagen Of Meriden

Fantastic experience! Highly recommend them. Treated great and made the purchase easy. Salesman Mark Gentile and GM Nate make sure you’re happy with everything. The finance manager was great as well. great and made the purchase easy. Salesman Mark Gentile and GM Nate make sure you’re happy with everything. The finance manager was great as well. More

Good Service Until Deal was Finalized The sales person was very helpful and accommodating in finding the right vehicle for us. We went on many test drives. After that, service was not g The sales person was very helpful and accommodating in finding the right vehicle for us. We went on many test drives. After that, service was not good. I had a 4:30 appointment to sign paperwork and pick up the car. No paperwork was prepared ahead of time. I did not go in to see finance manager until after 5:15. There was am extra $299 on sales contract. It was for VIN etching. On a used car? Etching was surely done when car was new. The interest rate at closing was higher than salesman lead us to believe. Finance manager said it was because VW was paying first month's payment. So, basically VW was giving me a loan on my loan. If I knew rate was going to be higher, I would have found other financing. After almost 2 1/2 hours, the car was finally ready to leave. The low tire pressure light was on. it was already late. I figured I would just add air when I got home. Turns out, the tire had a nail in it which makes me question if the dealer really did a 100 point inspection on this certified pre-owned car. Looking closer at the inspection report, they also checked that wheels had no damage. Two rims were damaged, probably from scraping curb at some point. I knew the rims were scraped but took that into consideration. Anyway, the point is that the whole 100 point inspection needs to be questioned. About two weeks after the purchase, I received an email with a survey from the dealer. In the questions, it asked if I had received the CPO warranty booklet. I had not. I checked box to have someone contact me. Two weeks and nothing. I would recommend the saleperson but not the dealership for used car purchase. I would also question service. More

2016 VW Jetta Purchase I saw the exact car I was looking for on their web site on a Saturday morning. Drove home that afternoon with the car I wanted at a great price. I hig I saw the exact car I was looking for on their web site on a Saturday morning. Drove home that afternoon with the car I wanted at a great price. I highly recommend my salesperson, Nick Hammond. More

Awesome service! My grandson has had work done here on his VW CC. I continue to be amazed at the top of the line service we have received. I wouldn’t go anywhere else My grandson has had work done here on his VW CC. I continue to be amazed at the top of the line service we have received. I wouldn’t go anywhere else! Thanks to George and the rest of the crew for the amazing service!!! More

Service is the very best! We just had our grandson's VW serviced and as usual the service department continues to amaze us! Every time we get the car in they are professional, We just had our grandson's VW serviced and as usual the service department continues to amaze us! Every time we get the car in they are professional, knowledgeable and give us a fair price. This place is really a 5 star situation. We are so confident the repairs and service are done right. Wouldn't even think of going anywhere else. As a matter of fact after a half dozen Toyota's we will be going VW next time and it will be from Hart. Thanks guys!!! More

Prompt, efficient service. Fair labor pricing. Service manager and Parts manager obtained expensive part quickly and arranged a prompt install. total cost was nearly one half of a quote from a nea Service manager and Parts manager obtained expensive part quickly and arranged a prompt install. total cost was nearly one half of a quote from a nearby authorized Volkswagen dealer. More

Horrible Since Harte took over this place has become a dump. Nissan techs should not be working on Volkswagens without the appropriate training. Take your car Since Harte took over this place has become a dump. Nissan techs should not be working on Volkswagens without the appropriate training. Take your car here at your own risk More