Harte Nissan

Harte Nissan continues to provide consistently exceptional service for my Nissan Altima. I had to unexpectedly take a long trip with my car and called Harte to attempt to get my oil change and ti exceptional service for my Nissan Altima. I had to unexpectedly take a long trip with my car and called Harte to attempt to get my oil change and tire rotation done before my departure. They accommodated my request despite the late call to them and I was able to get the work done on time. Since they have multiple service staff available to handle customers when they arrive to leave their cars for service, there is rarely a wait, as was the case when I got my car serviced. The service area is very neat, clean and organized to be convenient for customers. They had my car done earlier than they promised enabling me to get on my way for my long driving trip. The check-out process was quick and painless. I would highly recommend this dealership for both sales and service. More

Unfortunately, this dealer is in a close vicinity to my job so I get an oil change there regularly. During my oil change, they normally perform a safety inspection in which they noticed a few issues in whi job so I get an oil change there regularly. During my oil change, they normally perform a safety inspection in which they noticed a few issues in which they would not disclose but wanted me to pay a $99 fee to have my car inspected. If it's a saftey issue, I do believe that they should be advise what exactly their concerns are rather than try to have me sign a liability form. At any rate I did take my car to a licensed mechanic and I had several issues that I got fixed. Today my car goes to the shop and my service record is locked because allegedly, my fiance embarrased NIssan by telling the other cutsomers on his last visit that we didn't get good service(this never happened-I AM APPALLED). However, today they told him they could not work on my car because I did not get the safety concerns fixed. I believe they are refusing to work on my car because I refuse to have the same issue I had fixed last year fixed there again and then when I questioned them about it I was told it happens, no emapthy at all. I understand that it cost to drive a car and am willing to pay, however, I am not willing to be treated with little respect. I will never buy another Nissan, I have had minute issues but the service has been costly and this repair center has not made it any better. I understand how a business works everyone has to make money but you can not tell a customer where to spend money. More

I made an appointment for an 8:30AM oil change and arrived at 8:30, someone came right out and greeted me and drove my car inside. Victor Schmidt, the Service Advisor with whom I worked, was outstand arrived at 8:30, someone came right out and greeted me and drove my car inside. Victor Schmidt, the Service Advisor with whom I worked, was outstanding. He set up for Nissan Rewards, explained that all to me, set me up for email reminders for service, asked me if I had had any issues so far with my Rogue or if I had any questions, then escorted me to the lounge. The lounge was very clean and comfortable, with good coffee and CNN! Excellent! The price was about half of what I pay at the express oil change near my house. The only thing I will keep in mind for future is that it did take an hour, there were many other customers there at the same time - so I will either try to schedule for first appointment or just plan an hour into my day to be there. Victor Schmidt was outstanding. More

I was pleasantly surprised with my experience at Harte Nissan. The service advisor, Sylvester was extremely helpful and friendly. I dropped my car off for a factory recall and needed a ride to downtown Ha Nissan. The service advisor, Sylvester was extremely helpful and friendly. I dropped my car off for a factory recall and needed a ride to downtown Hartford. I did not have to wait long before being dropped off and picked up, Sylvester made sure of that. The drivers who brought me to my destination were very friendly and was easy to talk to. Before the mandatory recall work was begun, Sylvester contacted me to let me know there were a few issues with my vehicle. He also advised me as to which issues needed to be fixed soon. He was never pushy about getting the work completed. He was very accommodating when I called him the next day to get the repair done. I would definitely use Harte Nissan again. More

I know this visit was going to be an expensive one with new tires and potentially new rear breaks (pointed out during last visit). Enen though the bill was close to $2,000, I felt comfortable that the wor new tires and potentially new rear breaks (pointed out during last visit). Enen though the bill was close to $2,000, I felt comfortable that the work being performed was needed and would be done right. Sylvester walked me through the things that were urgent and should be done this visit, and items that I could put off for a little bit. Most places tell you that everything should be done ASAP even if that's not the case. Was very please overall with the work done and I haven't noted any mysterious noises or issues with the work that was performed. Thanks. More

Went in b/c tire was leaking nitrogen 2 days after being filled. Spent an hour with 2 children waiting to find out that the tire sensor was leaking and was not going to be covered under the extended warran filled. Spent an hour with 2 children waiting to find out that the tire sensor was leaking and was not going to be covered under the extended warranty. Left unhappy and unfixed. Called Nissan Corporate as suggested by the dealership to argue why it was not under the warranty. Nissan corporate opened a case, but that was the only communication we had with them as they would not return our calls to find out the resolution to their investigation. 3 weeks later and many times putting air in the tire due to its still leaking, Harte calls to see if we are going to do some recommended service. Of course, told them we were still dealing with the tire issue. They sent the call to a manager who also could not get Nissan corporate to answer him, so Harte themselves finally decided to cover the repair themselves. Brought the car in the following day. After waiting another hour and 10 minutes (with 2 kids again) they were done with the repair. I get 20 minutes from the dealership only to have the tire light start blinking and come on steady again! I turn around and go back to the dealership enraged that it was not fixed. 20 minutes later I find out that the techs couldn't be bothered with resetting the sensor and that is why the light came on. Home again I go only to find that they never balanced the tire either! The techs really do not care about the customer or the service they are giving. They certainly are not promoting the type of service the the upfront people are portraying. More

Horrible customer service. I waited for 15 minutes at the service desk while one advisor fixed a printer and 2 others searched for customer keys, one sat at his desk and a worker wanted to take my car as the service desk while one advisor fixed a printer and 2 others searched for customer keys, one sat at his desk and a worker wanted to take my car as he thought it was a loaner. I finally reached out to another advisor sitting at his empty desk and asked if I was in the right spot for an oil change. I was then told it would be 2 hours for and oil change and I should make an appointment or come back at another time. They had no problem letting me sit there for 15 minutes. It was obvious they did not care about me or the oil change. This was not a customer friendly environment. It is also not reflective of Nissan Customer Service as I went to another dealer and was treated with respect and the oil change was done w/n 20 minutes of arrival. More

I brought my car into Nissan because 6 of my dashboard lights suddenly turned on (BRAKE, ABS, Tire Pressure, Service Engine Soon, AWD, Anti-swerve brake). I was informed after it was there for 3 days that lights suddenly turned on (BRAKE, ABS, Tire Pressure, Service Engine Soon, AWD, Anti-swerve brake). I was informed after it was there for 3 days that the car needed ALL new brake pad and roters as well as 4 fluids replaced. My car had less than 30,000 miles and is a 2011. The car also had a wheel-speed sensor that wasn't working (under warranty). I thought that was quite a coincidence that all of that could have gone wrong at once. So I took the car for another opinion. The mechanic said the brakes were definitely fine and there was no reason to replace all of those fluids at once. Imagine my confusion now. Meanwhile, I was working with Tom from service. He could not seem to explain why all of this happened at once but was insistent that I should spend the money for top quality replacements right away. The conversations were abrupt and I had to pry for answers to questions. Finally, after 10 days I called Nissan back and the part had come in that I was waiting for. I did not get a call from them right away, but had to call myself. I brought my car in that evening. Luckily, I was then turned over to Phil Whiteway. Things started to turn around. He was very friendly and explained each detail. I really appreciated his explanation and attitude, great customer service. I was at the dealership for 2 hours that evening, but was kept informed the entire time. Eventually, they found that there was another communication problem (also under warranty). They promptly provided me with alternate transportation. The car was returned in full working condition after the warranty fixes. No brakes or fluids needed - contrary to what I was told at the beginning. So overall, the issues were resolved and I thought the dealership as a whole did a good job. I would highly recommend bringing the car in later in the day so that Phil or other members of the night crew are working. They were excellent! More

Great service and attention to the costumer. The only negative comment is that it took them 1 1/2 hours to change the oil. my appt. was at 12:00 and left at 1:35. negative comment is that it took them 1 1/2 hours to change the oil. my appt. was at 12:00 and left at 1:35. More

My experience with this dealership has always been excellent. I appreciate your attentiveness to your customers. I would recommend your business to anyone looking for quality service to their vehicle. excellent. I appreciate your attentiveness to your customers. I would recommend your business to anyone looking for quality service to their vehicle. More