Harte INFINITI

We made our first Infiniti purchase at Harte. We had a great experience. Our salesman (Mike) was very friendly and informative. We felt no pressure to buy. We used Consumer Reports "Build and Buy a Car great experience. Our salesman (Mike) was very friendly and informative. We felt no pressure to buy. We used Consumer Reports "Build and Buy a Car" to get 3 no-haggle prices from area dealerships. Harte matched the best no-haggle price and gave us what we wanted for our trade. We have no experience with the Service Department, yet. We plan to bring the car back to Harte for service, so we hope the Service Department matches the Sales Department for customer service. More

These guys offer great customer service. I just bought my second car from them (upgraded to an M this time versus a G last time) and I recommend them very highly. I had a snafu - my fault - with the reg second car from them (upgraded to an M this time versus a G last time) and I recommend them very highly. I had a snafu - my fault - with the registration and they went out of their way to help me. More

Poor dealership! If you are looking to play games and throw your hard earned money away then this is the dealership for you! If you are looking for a great price then go to another dealership located in throw your hard earned money away then this is the dealership for you! If you are looking for a great price then go to another dealership located in the southern part of Ct, I'm not talking about the other Harte dealership either. I went here for a new infinity and had a trade in. Now there website is powered by Nada for trade in values. When you go there and show them the numbers off Nada they will counter those numbers with b.s auction numbers that are thousands less. I believe this is very misleading! Why show "Powered by Nada" when they won't honor their numbers?? They want to rip you off on your trade but want top dollar for their vehicle! After leaving the dealership I was able to speak to the dealer a week later who said that they would work on the numbers and make it happen! What a total lie! Went back there to be told that my trade in was now valued 2,000 less than a week ago? The only reason behind this was that there was a different manager on duty! Really? Are you kidding me? What a waste of time! Left that dealership in disgust! Went to other dealer that was over an hour away (same state) and got Kelly blue book for my trade and was sold a new infinity for 1,000 less than harte's best price. Harte told me that Kelly blue book was not realistic and wouldn't be possible. I guess that's true if you are very gullible and do not do any research. I would mention the other dealership but I'm trying to show that I'm not advertising or bias. Thank you to Harte infinity for all my wasted gas and three hours of my life that I will never get back! More

After problems with an out of state dealer, I returned to Hearte to buy my new G37X. Anower was the salesperson who originally showed me the car and took me for a test drive. After telephone negotiations, w Hearte to buy my new G37X. Anower was the salesperson who originally showed me the car and took me for a test drive. After telephone negotiations, we agreed on the price and I brought in a deposit. At first I wanted a gray exterior but after phoning my wife, we decided on black. I went back to Anower and asked him to change the paper work. Without hesitation he took care of it. A few days later, we took delivery. I was impressed with the delivery being inside since it was very cold out. Anower went through the car showing us how everything worked, hooked up my cell to the Bluetooth and adjusted everything. I did not want the seat to go back when exiting and he was not sure how to change it. He got a technician over who took care of it. Overall it was a pleasant experience. No pressure. Giving praise to a dealership is unusual for me since I worked as a salesman for 8 months. They deserve this rating. LOVE the car. Rides great with exceptional handling. Perfect! More

This was the first time we purchased an Infiniti, the previous day we looked at 4 cars, we saw the ad in the newspaper the next morning, drove there and that was the end of our car shopping. Everyone wa previous day we looked at 4 cars, we saw the ad in the newspaper the next morning, drove there and that was the end of our car shopping. Everyone was extremely helpful, friendly and knowledgeable! Excellent customer service. More

All of the individuals named above were exceptionally helpful and quite knowledgable. Anower presented several different options that might meet my needs and helped me compare/contrast. It was apparent t helpful and quite knowledgable. Anower presented several different options that might meet my needs and helped me compare/contrast. It was apparent that he approached his work competently. I also found Mike and Chris to be exceptionally accomodating. They all really worked as a team and delivered excellent service. LaShanda Harvey Powell More

Anower was very professional and courteous. Negotiating a price was relatively quick and painless, though you do need to know invoice and competitive pricing to get the best deal. No surprises on picking up price was relatively quick and painless, though you do need to know invoice and competitive pricing to get the best deal. No surprises on picking up the car and signing the paperwork. All-in-all this was a great car buying experience. More

Asher greeted my wife and me with a smile. Then we were told they are a full discloser dealership. He then showed us the car, drove us. He new everything there was to know about the G37x. I can't stand whe told they are a full discloser dealership. He then showed us the car, drove us. He new everything there was to know about the G37x. I can't stand when sales people who don't know their cars enough to help me who knows nothing make an informed decision and to his word he came back and gave us all the info. We haggled a little came to terms. The sales manager then came over to go over the paperwork with us. He was very nice and I was surprised when he told us if we had any questions or second thoughts to call him directly and that he would address them. I would always recommend them. More

Hello, Everyone. A word of advice is to NEVER go here unless you want to be treated poorly and have your luxury car ruined. My financée brought our car in to get a simple oil change, nothing more, and wh unless you want to be treated poorly and have your luxury car ruined. My financée brought our car in to get a simple oil change, nothing more, and when he brought the car home I noticed that there was paint, yes paint, missing from our newly painted bumper we spent a grand on! Now, I know he should have looked BUT who would have thought that a oil change would cause paint to chip off the car?!?! I went back to Harte the next day, and was sent to a man named Ray (be warned, an extremely rude man), who took a unprofessional picture of our car bumper with a personal cell phone and then claimed that we would most likely not get our car fixed because is was not their fault. That's when I said to him, and I quote, "Then how did my car get ruined? When my financée handed you the keys, did the paint just fall off by magic?" That is when he just stood there staring at me and then repeated himself of it was not their fault. I can safely say that I yelled at him then, my 40 grand car was missing paint. I told him that it was ruined while in their care which means they should have to fix it. Why should I be out another grand because they chipped the paint? He then had the nerve to tell me that the bumper paint was not ruined even though the paint was missing. (Not ruined? Come on!) At that point I thought I was going to sue someone. But I kept my cool and said to him, "Not ruined? Please, tell me how the chipped paint off my brand new bumper is not ruined. Is your car this way?" I could see then that it was apparent that his was not, that he knew the car was ruined. But sure enough, he repeated what he said previously in his favorite quote of 'it was not our fault'. So this is when I asked him, how can I come in for a simple oil change, and have my bumper chipped? It says in your official document files on your computer that the car bumper is NOT to be touched for 30 days. The lady at the desk would even see it because it was the last thing that was done to our car at an Infinity dealership. I know she had to look up the car because she only took my financée's name but had the exact make and model and everything else about the car when she typed it in. Ray still refused to fix our car so I said I would like to speak to your manager but I was denied saying that he would not be back in the office for days, maybe longer. I knew the guy was lying but it is not as if I could accuse him of such. So I left, mad as could be, and called Harte, asking for their manager. I left messages and messages asking for a return call but never received one. This is when I called Infinity USA, and talked to them about this despicable situation. They seemed as if they really wanted to help but sure enough, when they called me back they just gave me some unreasonable answer of having to contact the people that painted the bumper. Hello people, it was done at an Infinity dealership for crying out loud! Just fix my car already! So I contacted the Infinity dealership that did it and they gave me the same conclusion that I came to. Harte should never ever have done what they did to the bumper, that they had saw that the bumper had just been painted because it was in the file of the car and that Harte just didn't want to own up to the damage they had done (pathetic if I must say so myself). I called Infinity USA back but all they did was transfer my call to Harte and back to the same man, Ray, that I yelled at the day I brought my car back. To this day nothing has been resolved. I have a urge to go to Better Business Bureau and I plan to do so very very very very soon. But be warned everyone, DO NOT GO TO HARTE!! They are extremely rude people who will ruin your lovely car that you have spent bundles of money on. Take my advice, if you love your car, don't want it ruined, go some place else. From now on, my financée and I will be making an extremely long drive down to Rhode Island or going to another place but never Harte again. From the start they have been rude and despicable. When we bought the car, they give a warranty. When we first went to them for a noise we heard they said that there was not any noise after keeping it for a few days. We then brought it back for brakes because they were squeaking, but they said nothing was wrong with them. But sure enough the day after the warranty was up we went to have them look at them just for kicks and guess what? They said they need to be replaced! Wow! The day before they didn't have to but the day after they do! So amazing! Stay away from them everyone, be good to your car. We had problems from the start with these people. Treat your car with the respect it deserves, don't subject it to such harsh treatment. More