Harte INFINITI
Hartford, CT
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Harte took advantage of my bad situation - DisHARTEning I loved my Infiniti FX35 since the day I bought it. But lately I have been so disappointed in Infiniti and recently Harte Infiniti. What has happened I loved my Infiniti FX35 since the day I bought it. But lately I have been so disappointed in Infiniti and recently Harte Infiniti. What has happened to good customer service? Caring about your customer? Doing the right thing? I was on my way to MA from PA and my transmission just decided to die. I was alone and stranded. I got it towed to Harte and after much ado they quoted me $8400 to replace the transmission and provided me with a list (unsolicited) of other items that they sought out that were wrong with my car; a car that has been properly and religiously maintained and was just checked before my long journey on vacation. A list that totaled over $18,000! Absurd! Obscene! Nevertheless, I had my car towed back to PA and it the transmission rebuilt for $4100. This dealership, although the people in service were very nice, took great advantage of me and my situation. Shame on you Harte and Infiniti! I was looking forward to my new Infiniti but this experience with Harte and with Infiniti has been terrible- not the way to treat your existing Infiniti customers and potential continued customers. Disappointing and DisHARTEning! More
Great customer service from beginning to end Daniel (my salesman) and Roger (sales manager) were amazing. Great customer service from the moment I drove in until the moment I drove off in my used Daniel (my salesman) and Roger (sales manager) were amazing. Great customer service from the moment I drove in until the moment I drove off in my used Infiniti G37xS. Usually I walk into a dealership and immediately want to leave, but Daniel treated me like another human being, not just another sale. I would go to Harte Infiniti for my next car whether it may be new or used again. I know this all may sound cliché but at the end of the day if someone was looking for a new or used car I would suggest Harte Infiniti because they are thumbs up all around. Thank you Daniel, Roger, and Adeno as well. More
Would buy from this dealer again Worked with Anthony, he was very patient answering everything he could about the cars i was test driving, spent hours looking around the lot for the e Worked with Anthony, he was very patient answering everything he could about the cars i was test driving, spent hours looking around the lot for the exact car i wanted, and the process was relatively painless. I am very happy with my purchase. More
Joe Finelli - Excellent Salesman I bought a G37X almost 2 years ago and while having the car serviced for routine maintenance, decided to spend time speaking with Joe Finelli about op I bought a G37X almost 2 years ago and while having the car serviced for routine maintenance, decided to spend time speaking with Joe Finelli about options for upgrading from a sedan to an SUV as I needed a vehicle with more space for my kids. Joe Finelli at Harte was tremendous at helping me understand options I had in purchasing a new vehicle and and trading in my previous vehicle. He was extremely knowledgable about the SUV line of Infinit vs. other competitors and why staying in the Infiniti family was more valuable to me as a customer and quality vehicle. The car buying experience was honest and no excessive pressures to buy. Thank you Joe and Harte! More
Great experience! Stacey helped me find the best deal for me. She truly wanted to do what was best, not just push any deal on me. She was very patient, friendly and ve Stacey helped me find the best deal for me. She truly wanted to do what was best, not just push any deal on me. She was very patient, friendly and very knowledgeable. I would recommend this dealership, and more importantly, Stacey, to anyone I know who is looking for a gorgeous car (Infiniti)! Roger was great as well, helped get to a monthly price that worked vest for me. They have a great team over there! More
Great experience! My husband and I met with Stacey Bonvini at Harte Infinity. She was very knowledgeable, courteous, helpful and genuine. We did not feel rushed or pr My husband and I met with Stacey Bonvini at Harte Infinity. She was very knowledgeable, courteous, helpful and genuine. We did not feel rushed or pressured and that had a huge impact on our final decision. When the time came to pick up the car, I experienced one of the most proficient and well organized transactions in my car buying history. Thanks to Stacey, we had an amazing experience! More
great experience I was looking for a specific SUV, with low milage, color, and options, along with a fair price and a good value for my trade. Chris Salemi took on th I was looking for a specific SUV, with low milage, color, and options, along with a fair price and a good value for my trade. Chris Salemi took on the challenge and delivered completely. No pressure, no haggling, very smooth purchase, superb customer service. I would highly recommend Chris to anyone in the market for an Infinity. More
Excellant exprience I had been searching for a well kept Infinity QX56 or 80 for approximately a month. I searched local dealers (most not Infinity dealers), and even too I had been searching for a well kept Infinity QX56 or 80 for approximately a month. I searched local dealers (most not Infinity dealers), and even took a look at quite a few listings. However, I finally took a ride to Hartford ,Ct to Harte Infinity and was very please with their inventory. I was greeted in the lobby by very nice young lady who then introced me to Mr. Joe Finelli,. Joe who showed me around the facility and provided me with information regarding service for the vehicles. I found him to be very knowledgable about the Infinity line , and a pleasant person to speak with about my requirements. which put me very much at ease .He finally showed me a very nice and clean, QX 56 with low milaege, that I really had not considered...Mountain Sage!? Joe suggested that we take this QX56 for a test drive on city streets and on the highway as well. I was very impressed with the quietness, the confortable ride and of course the power of the V8! Something at this point impressed me very much (not easy to do) about Joe anf the Infinity sales team. My wife was not available to come with me to Hatre Infinity, so I asked if I could take the vehicle home to get her thoughts regarding this Infinity QX56. While I reall didn't expect them to consider my request, imagine my surprise when they gave me the ok to do so! Quite frankly at this point, I was sold, but still wanted the bosses thoughts...she love it! We negoiated a very fair price , that I was willing to pay, no hassles, no crazy back and forth about the trade in values etc. (again I was impressed). So, all paperwork compleated, spoke with Mr. Carmen Mazzarella, who was also very professional and provided me with all pertinent financial information and payment schedules. The QX56 was serviced, cleaned and gased for me and ready for pick up...which I now proudly own and drive, Mountain Sage, who knew, thanks Joe! The complete experience with Harte Infinity of Hartford, CT. was an excellant experience, and believe me I've had others that were not even close! I would not hesitate to recommend this dealership to my family and friends for their professionalism, knowledge and just an overall willingness to work with the customer for an overall excellant experience. Well done, and Thank you for exceeding my expectations. Mr. Richard Little Springfield, MA More
Anthony Smith! My husband met Anthony a few weeks ago and shortly thereafter he made sure we got the truck we had been looking for quickly and with ease! He definite My husband met Anthony a few weeks ago and shortly thereafter he made sure we got the truck we had been looking for quickly and with ease! He definitely was great! More
Good Experience This was the first time that we purchased a car from Harte Infiniti and I highly recommend them. Our salesman, Joe Finelli was a pleasure to do busine This was the first time that we purchased a car from Harte Infiniti and I highly recommend them. Our salesman, Joe Finelli was a pleasure to do business with. He was responsive and gave us time alone to discuss the purchase. There was no pressure. We closed the deal 2 days later and the business manager was also very nice to work with. He offered us several warranty packages with no pressure to buy any of them. The decision was completely up to us. I would highly recommend Harte Infiniti and the staff. More