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Hart Nissan of NOVA - Service Center

Springfield, VA

4.9
106 Reviews

106 Reviews of Hart Nissan of NOVA - Service Center

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September 22, 2021

Service stuff not professional and you can't trust them, last time I went for oil change , next day mycar had oil leak, they forgot replace the oil cap. More

by marcoabe69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't recall his name, should be in the paperwork.
Oct 15, 2021 -

Hart Nissan of NOVA responded

Hi Marcoabe69, Thank you for bringing this to our attention. Our sincerest apologies for this inconvenience. if its not to late we would love the opportunity to get a better understanding of the issue and do all we can to find a solution and earn the opportunity to gain your trust again. Please give us a call at your convenience at 703.451.1970 . We look forward to hearing from you ! All the best, Imani

September 22, 2021

Excellent work was quick and professional I go there all the time and everybody friendly More

by xboxgamer1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan "JJ" Johnson, Adam Simpelo, Gary Hull, Steven Fair, Frederic Murray
September 08, 2021

I continue to take my vehicle to this dealership because they do excellent work there. I never have any issues with the service technicians and they are full of information. More

by nessaone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2021

Chris M. is great to work with. He always treats his customers like they are the most important, and he makes sure the job is done right. More

by s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2021

Still waiting to hear back on an action I thought shouldn't take more than a few hours. Suspect it was passed along and has been forgotten about. More

by usque66753
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2021

Service department is reliable and thorough. They take the individual's situation into account and go out of their way to accommodate. Great experience! Thanks More

by theduffys1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : An employee named Matt when above and beyond to check for an item left in my car during a heavy rainstorm.
August 20, 2021

Thank you good afternoon ,everything I am pleased and I did not wait long time. Friendly and I will come next time again good Bye. More

by nsm1422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Hartoonian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No, Kevin Yahner, Mo Alyawi
Aug 20, 2021 -

Hart Nissan of NOVA responded

Thank you so much for taking the time to post a 5 Star Review about your recent visit to our Dealership. We appreciate you very much, and the opportunity to be of service.

August 20, 2021

Frederick was very courteous and knowledgeable. Just went in for an oil change but was out of there in 30minutes! Great service and even better that I have a service warranty! More

by maddie316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederic Murray
Aug 20, 2021 -

Hart Nissan of NOVA responded

Thank you so much for the kind words and the time to rate your most recent visit with us! I will be sure to share this information with our Team! We appreciate you and the opportunity to serve you!

August 18, 2021

My technician, Mr. Frederick Murray, was knowledgeable, professional, and helpful. A faulty printer added 20 minutes to my service visit -- the only thing that kept me from rating it five stars -- but oth More

by bastrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederic Murray
Aug 18, 2021 -

Hart Nissan of NOVA responded

Thank you for the outstanding review about your recent experience with our Service Department! I will surely share your kind words with our staff, and we truly appreciate you taking the time to let us know.

August 17, 2021

The people at Hart Nissan were very welcoming. Customer service was very informative about my vehicle, and even asked if I wanted another vehicle. The gentleman that were was assigned to me, wad wonderful. More

by henrypp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnathan "JJ" Johnson
Aug 17, 2021 -

Hart Nissan of NOVA responded

Thank you for kind words! We appreciate being able to earn your business and appreciate you taking the time to let it be known how satisfied you were with the experience.