Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Hart Nissan of NOVA - Service Center

Springfield, VA

4.9
106 Reviews
Call Service Center (571) 423-0577

106 Reviews of Hart Nissan of NOVA - Service Center

Sort by
November 19, 2021

Lacks quality service, lacks professionalism. Half-xxx attempts to make things “right.” Have brought car here twice for repairs and Both times have left the service center with new issues. More

by NeverAgainFromHart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johnathan "JJ" Johnson
Report | Print
Nov 21, 2021 -

NeverAgainFromHart responded

Bought a used car and was promised a few things would be replaced so my car could feel like new. Never received a phone call. It took months to finally get it resolved. When I took my car in for a recall they made the change, but then messed up my air conditioner. When I finally got my car replacement parts, they told me a couple things were fixed that I asked them to take a look at-- they weren't fixed. When I picked my car up, the car looked (no exaggeration) like they left the windows open underneath a tree during fall, allowing leaves, grass, and tree sap to fall into the car. I had to take it to a professional car cleaner immediately after picking my car up.

November 19, 2021

I enjoy all cleanliness and my service rep Christopher. Christopher is approachable ,professional and courteous. More

by jjulianj2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to leave us a 5 star review. We truly appreciate you and the opportunity to be of service! We look forward to serving you again!

November 16, 2021

Wonderful service of all My advisor was kind and Wonderful service of all My advisor was kind and informative of work to be done. More

by CRW1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederic Murray
Report | Print
Nov 27, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to leave us a 5 star review. We truly appreciate you and the opportunity to be of service! We look forward to serving you again!

November 14, 2021

The service department made me feel like a valued customer. They revived my 2016 Altima that had been sitting for two years. More

by John C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederic Murray
Report | Print
Nov 14, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to post such a wonderful review about your recent experience. We truly appreciate you and thank you for the opportunity! Let us know if we can be of any further assistance.

November 10, 2021

Your employee was very courteous and professional. Was very satisfied with the results. Will be back for future service. More

by maludwig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Hull
Report | Print
Nov 27, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to leave us a 5 star review. We truly appreciate you and the opportunity to be of service! We look forward to serving you again!

November 10, 2021

They are fantastic. Great experience purchasing and the two service appts. Great customer service and customer focus. More

by tarantofamily0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Westbrooks II, Adam Simpelo
Report | Print
Nov 27, 2021 -

Hart Nissan of NOVA responded

Thank you for the 5 star review. We appreciate the opportunity to earn your business! We will share your comments with our staff.

November 06, 2021

Chris & Eric are awesome. Delivers exceptional service. Professional and polite. Helpful. Major improvements made by new owner More

by haseeb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to leave us a 5 star review. We truly appreciate you and the opportunity to be of service! We look forward to serving you again!

November 06, 2021

The Service Dept is great and accommodating. Frederick my Service Tech is wonderful as always. More

by catleecie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederic Murray
Report | Print
Nov 27, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to leave us a 5 star review. We truly appreciate you and the opportunity to be of service! We look forward to serving you again!

November 05, 2021

The only dealership I’ll ever take my vehicle for service! Excellent customer service and superior service! More

by anthonyh2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to leave us a 5 star review. We truly appreciate you and the opportunity to be of service! We look forward to serving you again!

November 04, 2021

Very knowledgeable of their work and very respectful, and Christopher my advisor is really helpful 👍. , More

by musamalike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to leave us a 5 star review. We truly appreciate you and the opportunity to be of service! We look forward to serving you again!

1
...
4
5
6
...
11