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Hart Nissan of NOVA - Service Center

Springfield, VA

4.9
106 Reviews

106 Reviews of Hart Nissan of NOVA - Service Center

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November 30, 2021

I had an awesome experience as always. Very professional, clean and they provided all the information needed up front. No surprises. Frederick Murray is awesome. More

by lucystonecold_316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederic Murray
Dec 01, 2021 -

Hart Nissan of NOVA responded

Thank you so much for taking the time to leave us a 5 star review! We truly appreciate the opportunity to be of service! We look forward to seeing you again!

November 30, 2021

The customer service was poor. It was my first visit. I don't plan to return. I was never introduced to the person managing my car. I had to ask was everything okay with car after being told it was ready. More

by youaresomebody2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt
Nov 30, 2021 -

Hart Nissan of NOVA responded

Hi , we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (703) 451-1970 to discuss this further.

Dec 01, 2021 -

youaresomebody2004 responded

Please provide the name of the person I should contact and the best time to call.

November 30, 2021

Siempre me atienden con mucha amabilidad , el servicio es muy bueno y de primera, no necesito hacer cita previa y eso es muy bueno. More

by luviley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Hull
Nov 30, 2021 -

Hart Nissan of NOVA responded

Gracias por la oportunidad de reparar su vehículo. ¡Realmente apreciamos la oportunidad de esperar verte nuevamente!

November 30, 2021

This dealership is the best from the sales people to the service department whenever I make a appointment for service I never had a problem they make it easier for me . I traded in 2 vehicles with them and More

by cotheman1000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Hartoonian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan "JJ" Johnson, Robert Easton, Adam Simpelo, Gary Hull, Frederic Murray, Imani Marshe
Dec 01, 2021 -

Hart Nissan of NOVA responded

Thank you so much for taking the time to leave us a 5 star review! We truly appreciate the opportunity to be of service! We look forward to seeing you again! I will share your comments with our staff, and they will be thrilled!

November 30, 2021

Chris was awesome! Along with other maintenance staff. I am very satisfied with the customer service and car service that was provided. More

by Kiana_91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan "JJ" Johnson, Adam Simpelo, Gary Hull, Frederic Murray
Dec 01, 2021 -

Hart Nissan of NOVA responded

Thank you so much for taking the time to leave us a 5 star review! We truly appreciate the opportunity to be of service! We look forward to seeing you again!

November 27, 2021

The service tech was very nice and accommodating and the work was efficient and fairly quick. More

by Sdonelson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederic Murray
Nov 27, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to leave us a 5 star review. We truly appreciate you and the opportunity to be of service! We look forward to serving you again!

November 25, 2021

Service was great and timely. The team did exactly what I requested and the billing system was efficient. More

by Coltommyh@gmail. Com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to leave us a 5 star review. We truly appreciate you and the opportunity to be of service! We look forward to serving you again!

November 23, 2021

Great service and friendly customer service.Waiting time was reasonable and the quality of service was excellent. More

by emelkonian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnathan "JJ" Johnson
Nov 27, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to leave us a 5 star review. We truly appreciate you and the opportunity to be of service! We look forward to serving you again!

November 20, 2021

From the beginning I had the best experience , one was my first time at this location for service in my car ,the person that HE was in charge was courteous very profesional . Very sorry I can’t remember his More

by universalccc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Fair
Nov 27, 2021 -

Hart Nissan of NOVA responded

Thank you for the 5 star review. We appreciate the opportunity to earn your business! We will share your comments with our staff.

November 20, 2021

Chris in services at Hart Nissan of Nova in Springfield is impeccable to work with. He is very responsive, thorough and polite. Thank you, Chris. JJ has also been wonderful in the few times he had assisted More

by rhaile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan "JJ" Johnson
Nov 27, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to leave us a 5 star review. We truly appreciate you and the opportunity to be of service! We look forward to serving you again!

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