Harry Robinson Buick GMC - Service Center

Parking Brakes locking up We had trouble with parking brake locking up. Trouble started about 3 years ago before warranty was out. Was worked on several times over the years. R We had trouble with parking brake locking up. Trouble started about 3 years ago before warranty was out. Was worked on several times over the years. Recently began to be regular problem, even though warranty was out Harry Robinson attempted to fix the problem several times, even towing car 75 miles to dealership at no cost to us. When unable to determine what the problem was we traded vehicles and so far am satisfied with trade. Amanda in customer service, the service repair department, Joey in sales and Jackie in financing were all good to try to help us with a solution to this problem. More

Oil change and tire rotation Excellent service... texted my salesman James Durham about needing an oil change and tire rotation. In less than 15 minutes he had appointment set up Excellent service... texted my salesman James Durham about needing an oil change and tire rotation. In less than 15 minutes he had appointment set up for the next morning. Service was excellent and fast and friendly. More

Excellent Service adept. Randy in the service dept. was very professional & took care of my request. David in the parts dept. was very helpful in helping me with my needs. Randy in the service dept. was very professional & took care of my request. David in the parts dept. was very helpful in helping me with my needs. More

Excellent Dealership Harry Robinson Dealership is excellent in every aspect. We purchased our Denali from Harry in 2013 and have used the service department for everythin Harry Robinson Dealership is excellent in every aspect. We purchased our Denali from Harry in 2013 and have used the service department for everything. Always happy staff and they are excellent at what they do. Always a great experience. Recently I have visited the Body Shop due to an accident that was not my fault. The staff in the body shop are wonderful people and very helpful. Michelle, Dustin and Candy have made the process of repair so much easier for me. They are very helpful in explaining the process. It really helps to have people that actually care and take the time to explain everything. This entire dealership is a 5 star place!!!!! Thankful to have Harry and his wonderful staff! More

Excellent service Mart "Bird" is cool ,calm ,collective and ready to strike no matter the situation . Whether it be dealing with locals or out of state workers from Mart "Bird" is cool ,calm ,collective and ready to strike no matter the situation . Whether it be dealing with locals or out of state workers from Michigan. He gets the job done quick and right and takes care of everyone! More

Horrible Service Rude People 1. Waited Dec. 28-Jan 24 for appointment: no reminder or updates, no wonder Farmers suggested Collision Center in Fort Smith. They will have my servic 1. Waited Dec. 28-Jan 24 for appointment: no reminder or updates, no wonder Farmers suggested Collision Center in Fort Smith. They will have my service from now on. I'll never be back to Harry Robinson. 2. Mike , in the Body Shop, was not honest about the damage he said was done by concrete: I hit a fawn, there's no concrete on the road. I have pictures he did not want to see. 3. The car was due Jan. 28. No phone call, no car, not service, dealership, body shop let me know where my vehicle was. "Mike" left for an emergency leaving me with an emergency as I have a mother in hospice and a cousin in Chemotherapy that I was responsible for taking to treatment and no car. If the DEALERSHIP had notified me, therefore MIKE or SOMEONE, I could have made other arrangements. My cousin had to be admitted to the hospital because of Friday and REMAINS there, as MY CAR remains at Harry Robinson. 4. The General Manager and I quote " what do you want me to do, run around to every department and find your car? We always make appointments a month out." I was told it was lack of parts. This dealership does not communicate with customers or care about their " emergencies " or how rude they are or untruthful, especially the General Manager. Everetts GMC ranks a 5 Star and WILL have my business going forward. More

Amazing service from the kindest ladies! I pulled in to get an oil change and was greeted by Amanda and then quickly learned Annie was now a Service Advisor. Annie and Amanda both took great I pulled in to get an oil change and was greeted by Amanda and then quickly learned Annie was now a Service Advisor. Annie and Amanda both took great care of me and my company car. Thanks for always caring and always being great! Never hesitate to use Harry Robinson Buick GMC. They are the best!! More

Great customer service! Was in a couple weeks ago for a recall and had great service as always! Alexis Durham got my appointment all set for me and Cameron Selby made sure I Was in a couple weeks ago for a recall and had great service as always! Alexis Durham got my appointment all set for me and Cameron Selby made sure I was in and out quickly! Thanks for another great visit. Will be back! More