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Harry Robinson Buick GMC - Service Center

Fort Smith, AR

2.9
138 Reviews

138 Reviews of Harry Robinson Buick GMC - Service Center

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July 21, 2016

Excellent Service from Chad (Smitty) Smith and Reece! No hassle and the work they did was great, way higher than what I was expecting! They went above to meet my needs. Took the time to do the job right. More

by mark1876
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reece, Chad "Smitty" Smith
July 12, 2016

Very Poor Service and Rude to boot! Power steering electronic assist motor went out on our 2007 HHR. Researched online and found a recall/lifetime warranty GM implemented. Called GM cust More

by Took Advantage Of
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't Remember his name
Jul 20, 2016 -

Harry Robinson Buick GMC responded

Thank you for speaking with our service manager Jeremy about this issue. As Jeremy told you, we found that the HHR had a history code for the BCM not communicating with the power steering. It was an intermittent problem that was not current at the time we had it in the shop. The most logical diag would be to replace the BCM if it clearly showed a history code for non communication. In order to fix the problems the vehicle is having we have to start attacking the problem where the codes are showing malfunctions. We can't replace the power steering motor just because it has a special coverage, in fact, there's a high risk of the other service center you used being charged back by GM for that repair. Thank you for sharing your experience and for speaking with Jeremy. It's our intention to always do what's right and I appreciate your understanding.

June 01, 2016

These ladies are awesome! Amanda goes above and beyond to get you in to meet with one of the people in service. I am fortunate to have Patty take care of me. More

by T-Bird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Mendenhall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patty Davis
May 01, 2016

Excellent customer service! I recently went for service at "another dealer down the road" to have a couple of things fixed on my 2014 Acadia. Not only did that service dept NOT More

by Jennifer Pruitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hutson, Drew Waack, Chad "Smitty" Smith
April 18, 2016

Friendly, Helpful Folks My car was being repaired at Harry Robinson Body Shop. Every one that I came into contact with at the boby shop were friendly and helpful. Want to c More

by Cathy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tomlin, Dustin Baugh
March 28, 2016

service with a smile Patty Davis always offers service with a smile. My Honda Pilot needed a tail light replaced, and she was incredibly nice about getting the part in as More

by awaack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patty Davis
March 25, 2016

body work at body shop The people at the body shop are awesome! I have had work done 2 times within 3 weeks due to accidents and they were great both times. More

by donna braswell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Stokes, Dustin Baugh
March 08, 2016

Body work Harry Robinson came highly recommended to me and they did not disappoint! This is my first experience with body repairs and Dustin made the experienc More

by mmgracie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Baugh, Michelle Stokes
March 06, 2016

Excellent Customer Service Every time I go to service my GMC cars they provide an excellent customer service. Patty Davis went above and beyond to satisfy my needs during my vis More

by Frankie & Brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patty Davis
February 15, 2016

purchased vehicle / body work at body shop our salesman Joey was awesome. he worked for 3 months to find us a used truck that we wanted and finally got us one. three months after getting our tr More

by donna braswell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Allen, Michelle Stokes
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