Harry Robinson Buick GMC - Service Center

Initially I thought this was a great dealership until I had to deal with the other side which is service and customer relations management. Coming in I was under the impression that I had another free oil had to deal with the other side which is service and customer relations management. Coming in I was under the impression that I had another free oil change as my terrain is a 2024 when it was time to go I was met with $100 bill and being told my truck would be held hostage unless I could pay. Then I was talked to with a condescending tone by who I found out to be manager of service. She didn’t like that I expressed my feelings so when I brought up an issue with my new truck she refused to put in that service request and that issue has yet to be fixed. I did a review with gmc which led to Alexis customer relations manager calling me and saying she would get my refund for the oil change taken care of as well as my issue with my vehicle on the books and would return my call once it is handled at the end of the day at the most the following Monday well that was 3 weeks ago she still has not done what was agreed upon and refuses to answer my calls or return any voicemails requesting a call back!!! This is very disappointing I was never treated this way when I had my Honda and as much as I love my truck this experience alone has made me regret my choice to switch to a gmc vehicle. Customer service is what make or break a business and so far I have experienced horrific customer service. I definitely will not be sending anyone to them because I wouldn’t want anyone to endure the treatment that I have. Hopefully they do better in the future by all customers and potential customers! More

Worst experience that I've ever had with a dealership in my life and I manage 50 fleet vehicles and deal with shops on a daily basis ! No communication at all in the service department and they raised the q my life and I manage 50 fleet vehicles and deal with shops on a daily basis ! No communication at all in the service department and they raised the quoted price by $200 after making me sit for 3 hours for a hour job. More

Worst service ever had with a Service department. Terrible communication, They Seemed completely unorganized. Will take my business elsewhere from now on Terrible communication, They Seemed completely unorganized. Will take my business elsewhere from now on More

tamara hurtado in the service dept was so helpful with me with my recent car problems she and her co workers were so helpful and so professional. when i called i was very worried and stressed out but she was with my recent car problems she and her co workers were so helpful and so professional. when i called i was very worried and stressed out but she was patient with me and i was able to breath a huge sigh of relief and go on to have a much better day than how it started i give the whole team a 5 star rating A+would recommend. More

i had trouble with my g m c truck so i called the dealership . i spoke with a mr kris glover who was a real service person helping the customer... im so thankful for his professional ways and attitud dealership . i spoke with a mr kris glover who was a real service person helping the customer... im so thankful for his professional ways and attitude. he got me in and he has put that smile back on my face as i drive my DENALI GMC TOP OF THE LINE TRUCK.... THANKS KRIS GLOVER I DO NOT SEE MR KRIS GLOVE UP HERE. BUT LETS CHANGE THAT ,BECAUSE IM 60 YEARS OLD ,IV SEEN A TON OF SERVICE BUT HES THE REAL DEAL More

Took my truck in for service and they provided clear insight to the issue. I was given quality service in a reasonable timeline. Definitely will return here. insight to the issue. I was given quality service in a reasonable timeline. Definitely will return here. More

I was traveling out of town and it sounded like the lifter was coming undone. I stayed the night and made it to the dealer, which was very close the next morning. I spoke to Cameron and told him that I lifter was coming undone. I stayed the night and made it to the dealer, which was very close the next morning. I spoke to Cameron and told him that I was far from home and steamed. He got me right in and fixed the problem. It was the rocker arm, it was loose and making a racket. He got me back on the road in sn hour and charged me for half the price. He was awesome and I would recommend them to anybody. I hope you get Cameron ! More

They are always helpful and kind, and explain everything that is going on with my vehicle. that is going on with my vehicle. More

Best service department around! Always getting it done in a good time and has great customer service! a good time and has great customer service! More