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Harry Robinson Buick GMC

Fort Smith, AR

4.9
2,793 Reviews
We are a New Buick & GMC dealer selling all makes and models of preowned vehicles. We also provide GM Certified Service, Parts & Accessories. We also have a full-service Body Shop working on all makes and models and accepts all insurance. •Harry Robinson has the largest inventory of the premium brands Buick and GMC. •We also have the largest Pre-Owned selection in the River Valley. •We give you more in trade. •All of the knowledgeable sales professionals have been thoroughly trained by GM on the products we offer. •We score top in customer service both in sales & service. Remember service is a major part of the sale and for Harry Robinson it’s not just service, it’s certified service. Call, E-mail or come by and see for yourself!
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6000 South 36th Street

Fort Smith, AR

72908

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Showing 2,793 reviews

October 15, 2022

Great experience with Seth. He was great and friendly. He’s not pushy and aggressive like most salespeople. I will definitely be back. Great experience with Seth. More

by earnold231
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2022

communication was the biggest problem other than she didnt want to work on our verhicle and put us off on another company eventhough it was under warrany. I had to call several times just to find out wh More

by susanp321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Mendenhall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Harry Robinson Buick GMC responded

Nicole, unfortunately, the lift on your truck is stretching your ABS line too far. I know that you were under the impression that the lift was factory installed, according to the GM build specifications for your VIN; it was not. Since you require a modification and not a repair, this isn't something covered under your warranty. Although we would love to be able to work on this, your truck needs to be taken to a body modification shop for either a longer ABS line or to have it re-routed so that it doesn't interfere with your steering. I want to apologize for our lack of communication. We recently tried a new process for getting messages to our service team, which glitched and did not deliver messages correctly and lost an unknown number of messages. At the same time, we were under the impression it was working. Now that we have become aware of & gotten this fixed, I hope that the quality of our communication and response times have improved. I am sorry we have lost your business & again, I apologize for our communication issues. Thank you for your feedback.

Oct 18, 2022 -

susanp321 responded

this is not nicole but she may want to see that yall werent communicating with her as well..

September 26, 2022

Mr Robinson and his associates are extremely customer oriented. I've purchased over 6 vehicles from them over the years. Johnny Durham is excellent. Adriana Burton is extremely knowledgeable and patient. More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hesson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Jones
September 26, 2022

I have purchased 6 vehicles from Harry Robinson over the past few years. What Others Say Mr Robinson and his associates are extremely customer oriented. I've purchased over 6 vehicles from them over the ye More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hesson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Jones
September 24, 2022

Thank you Lizette Torres, Saralinna Wilson, Eric Flores and Adriana Burton. Everyone was so friendly and knowledgeable. Great service from everyone. More

by Rudy.wilson1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adriana Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Saralinna Azis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Flores, Lizette Torres
September 21, 2022

Thank you Alexis James, Johnny Durham, Saralinna Wilson and Adriana Burton. Everyone is so helpful and knowledgeable. Such a great service with Harry Robinson. More

by Ronald.l.ellison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Saralinna Azis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis James
September 16, 2022

I walked onto the lot and Jimmy was able to find a car in my price range and got me what I expected as a trade in value. I left in a car that day. More

by Roger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2022

Very pleased with the entire experience at the dealership. Seth, Liz, and Chris are first class folks! More

by Zac
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lizette Torres
September 16, 2022

Alexis, Brent, and Saralinna were all very knowledgeable and professional. They answered all our questions. More

by SWS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saralinna - 5 stars, Alexis James
September 15, 2022

Jon was awesome on our purchase of a truck! We will be back to see him again! More

by Harleyrider
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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