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Harry Robinson Buick GMC

Fort Smith, AR

4.7
2,889 Reviews
We are a New Buick & GMC dealer selling all makes and models of preowned vehicles. We also provide GM Certified Service, Parts & Accessories. We also have a full-service Body Shop working on all makes and models and accepts all insurance. •Harry Robinson has the largest inventory of the premium brands Buick and GMC. •We also have the largest Pre-Owned selection in the River Valley. •We give you more in trade. •All of the knowledgeable sales professionals have been thoroughly trained by GM on the products we offer. •We score top in customer service both in sales & service. Remember service is a major part of the sale and for Harry Robinson it’s not just service, it’s certified service. Call, E-mail or come by and see for yourself!
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6000 South 36th Street

Fort Smith, AR

72908

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Showing 2,889 reviews

September 02, 2015

Excellent sales lady. Deanna Thornburg Went into the dealership to look at used cars. Deanna Thornburg was very knowledgeable on the used car that I had looked at. Then she also mentioned n More

by Whoofie11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Deanna Thronburg
Sep 24, 2015 -

Harry Robinson Buick GMC responded

Love that new car feeling! Thank you.

August 31, 2015

AMAZING Drew is by far the best sales associate on the lot. He is straight forward with everything and made sure i was well taken care of.. Going above and be More

by RyanS123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Waack
Sep 24, 2015 -

Harry Robinson Buick GMC responded

You're amazing! Thank you.

August 21, 2015

Customer For Life! From excellent and easy experience of finding the right truck, to the expert sale and finance department, this was the best car buying experience it h More

by GMC2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 24, 2015 -

Harry Robinson Buick GMC responded

Thank you so much! We really appreciate you.

Sep 24, 2015 -

Harry Robinson Buick GMC responded

Thank you so much! We really appreciate you.

August 15, 2015

My new Verano I brought my 11 year old Buick in which has over 231000 miles and still runs great for regular oil change when I met Jack Dean who spent half the day More

by lwalters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Dean
Sep 24, 2015 -

Harry Robinson Buick GMC responded

Awesome! Thanks :)

August 08, 2015

Jerry Corley We love Jerry Corley. Great customer service! He made the sale process easy over the phone. When we got to the dealership their waiting room was amazi More

by Bholla01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jerry Corley, Chelsey Butchner
Sep 24, 2015 -

Harry Robinson Buick GMC responded

Thank you!

August 08, 2015

Bought a 2010 terrain had a bumping in the frount end Went back to dealership with engine noise they rebuilt the engine witch was great but picked it up and the vehicle still had noise in the front end . More

by Jrbennett
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Aug 10, 2015 -

Jrbennett responded

My response is your dealership said they would fix the problem in the front end the day we bought it . the front should have been fixed and it was not. And your company wanted to charge me for something that was should have been fixed.so your company did not stand good on their word. So we were riped off. Milford Bennett

Sep 01, 2015 -

Harry Robinson Buick GMC responded

Mr. Bennett, I'm sorry we were unable to make you happy. Amanda and Jeremy really worked hard to deliver to your expectations. Although you chose not to buy an extended warranty and brought the vehicle back to us after 8 months and 10, 000 miles we made the repair on your initial complaint and provided a vehicle for you to drive while we worked on yours. It was over $450 and at no cost to you. When you came back with an additional complaint we diagnosed it for free and offered you employee pricing on the repair. I am sorry you are in need of repairs on your vehicle. This is why buying an extended warranty is so very important. I'm sorry we couldn't do more for you and I'm really sorry you feel that it's because you are older or have a disability because that is simply untrue. We try to take the very best care of every customer. I apologize for failing in your case & hope you will continue to use our service department, and maybe someday we can earn back your business in sales too. Thank you so much for your feedback.

August 05, 2015

Purchace Thank you to James Durham who was my salesman he took of all my truck needs I bought from him 2 years ago that is why I came back I feel like was deal More

by Todm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 24, 2015 -

Harry Robinson Buick GMC responded

Thanks so much!

July 31, 2015

Wonderful sales dept We have just bought our 5th car from Harry Robinson . Every time we go there everyone always takes care of our every needs and always making the best More

by Deanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 03, 2015 -

Harry Robinson Buick GMC responded

Thank you so much!!

July 29, 2015

2006 Dodge Charger SRT8 Vatsana Phakdy was very helpful . Honestly the best sales person I have ever dealt with she was not pushy about buying a car she just made my experien More

by jmitc03h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2015 -

Harry Robinson Buick GMC responded

Great! Thank you!

July 28, 2015

EXCELLANT YOUNG SALESMAN Drew went over and above in helping my mother with purchasing her new suv. I cant say enough about this salesman. Thank you Drew. You were truly a ble More

by tresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Waack
Aug 03, 2015 -

Harry Robinson Buick GMC responded

Thank you so much.

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