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Harry Robinson Buick GMC
Fort Smith, AR
2,779 Reviews
We are a New Buick & GMC dealer selling all makes and models of preowned vehicles. We also provide GM Certified Service, Parts & Accessories. We also have a full-service Body Shop working on all makes and models and accepts all insurance.
•Harry Robinson has the largest inventory of the premium brands Buick and GMC.
•We also have the largest Pre-Owned selection in the River Valley.
•We give you more in trade.
•All of the knowledgeable sales professionals have been thoroughly trained by GM on the products we offer.
•We score top in customer service both in sales & service. Remember service is a major part of the sale and for Harry Robinson it’s not just service, it’s certified service.
Call, E-mail or come by and see for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,779 reviews
March 10, 2017
I love our new vehicle, and our sales person he was awesome. Everyone in the office was super nice. They did everything they could to get us in the vehicle we wanted. I'm super excited and grateful to our sales Everyone in the office was super nice. They did everything they could to get us in the vehicle we wanted. I'm super excited and grateful to our sales person Steve, Jhon, Alexis thank you guys! More
by Chocolate 7
March 09, 2017
New Terrain Great salesman, Steve Hatwig. Very knowledgeable. No pressure. Very pleased. My family is a repeat customer because of these reasons. I would high Great salesman, Steve Hatwig. Very knowledgeable. No pressure. Very pleased. My family is a repeat customer because of these reasons. I would highly recommend this dealership. More
by Ronna
Employees Worked With
Steve Hatwig
March 08, 2017
Great People to Work With! The entire staff made me feel welcomed. They were all genuinely kind and courteous. L.J. answered my wife's questions over the phone and helped get t The entire staff made me feel welcomed. They were all genuinely kind and courteous. L.J. answered my wife's questions over the phone and helped get the ball rolling. When I arrived, L.J. introduced me to Brandon Davis, who did a wonderful job of listening to my situation and hearing what I was looking for. Within minutes he found the perfect vehicle in the price range that I needed! Alexis took the time to help me understand the technical aspects of the new vehicle. And when it was time to wrap things up, Jon Schumacher made the financing a breeze. I feel certain that everyone at Harry Robinson does there best to look out for each customer. I will definitely be returning, and I highly recommend them. Thanks so much for a wonderful experience; the whole family is enjoying the new ride! More
by John H.
Employees Worked With
Other Employees :
Alexis Durham, LeaJane (LJ) Clotfelther, Brandon Davis
March 08, 2017
Excellent customer service and staff!! I purchased a 2016 GMC Canyon last February from the Harry Robinson dealership. Joey Thomas worked with me that day, and the experience couldn't have I purchased a 2016 GMC Canyon last February from the Harry Robinson dealership. Joey Thomas worked with me that day, and the experience couldn't have been any smoother or easier. My wife and I visited the dealership over the weekend and purchased a 2016 GMC Acadia. Derek Creekmore and Joey Thomas worked at getting us to a price that we were comfortable with. These guys are top notch and know how to treat customers right. They are honest, easy to work with, and answered any questions that I had. Keep up the awesome work guys!! More
by Rockman72
March 06, 2017
Awesome buying experience! The buying process was simple and uncomplicated. We live out of town/state and Steve made the process seamless. He even came in earlier than his reg The buying process was simple and uncomplicated. We live out of town/state and Steve made the process seamless. He even came in earlier than his regular schedule to meet with us to close the deal. The vehicle was clean and ready to go when we arrived at the dealership. I would recommend anyone to purchase a vehicle from Harry-Robinson and would highly recommend Steve Hatwig to deal with. More
by happyinMO
Employees Worked With
Steve Hatwig
March 04, 2017
Good Buying Experience Rachel and Pam both did a great job. Pam was very patient while we chose the right vehicle for us. Rachel showed interest by contacting us after our Rachel and Pam both did a great job. Pam was very patient while we chose the right vehicle for us. Rachel showed interest by contacting us after our initial internet visit. More
by Pdavidswaim
March 03, 2017
Good customer service I had a pleasure of seeing Pam Thompson dedication to customer service in a very professional manner, she worked very hard on making me happy an I'm v I had a pleasure of seeing Pam Thompson dedication to customer service in a very professional manner, she worked very hard on making me happy an I'm very hard to please but she rolled the ball like she wanted to do the best job an get the best price for me an my trade in. She deserves a 5 star for her customer service an making you feel good about buying a new vehicle with no pressure. Thank you Pam for your sincerity in my purchase More
by Dewayne lewis
Employees Worked With
March 01, 2017
Sales Staff Thank you so much to Cody and Melissa Shackelford for their help in getting me into a beautiful new car. Wonderful sales staff. Wonderful experience!! Thank you so much to Cody and Melissa Shackelford for their help in getting me into a beautiful new car. Wonderful sales staff. Wonderful experience!! More
by Toni22
Employees Worked With
Cody Shackelford, Melissa Shackelford
March 01, 2017
Dishonesty Please see the Facebook page of this dealer on February 27th and apology, it has to do with this story. I had went online and filled out all informat Please see the Facebook page of this dealer on February 27th and apology, it has to do with this story. I had went online and filled out all information and was even called by a rep and had been approved for the amount by phone. Once I entered the dealership I test drove the truck and then went in to do the paperwork. When the sales manager Adam Archer came in he told me that the online price was wrong and would have to raise the price $5000 due to website issues. After asking why they wouldn't honor the agreement Adam got mad and started screaming. He said "Honoring the agreement was just not going to happen". After contacting others I was blocked off of their Facebook page to defend myself so only one side of the story is herd. This is a dishonest practice that I am finding out is used by this dealership and Adam Archer. They have posted that I was the only one to hit the pricing button I did so they did not know the mistake was there. Right!! Harry and his staff will not see any business or family business from myself. I hope this makes others aware of the situation that occurred. Luckily I was able to go to another dealership and purchase another truck that day but the time i wasted and stress this situation caused was unneeded if they would have just honored their agreement. More
by I Hit The Wrong Button
February 28, 2017
Perfect Car just for me! I needed a good, dependable, and affordable car for daily use! I was unsure about buying a car, but Brandon found the perfect car and I fell in love! I needed a good, dependable, and affordable car for daily use! I was unsure about buying a car, but Brandon found the perfect car and I fell in love! Affordable and it fits me perfectly! I can't thank Brandon Davis and everyone else enough! More
by bgrego01
Employees Worked With
Brandon Davis
